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February 15, 2023 NHTSA CAMPAIGN NUMBER: 23V088000
Incorrect Position of Master Cylinder/FMVSS 122
A gap between the front brake pad and discs can extend the distance required to stop, increasing the risk of a crash.
NHTSA Campaign Number: 23V088000
Manufacturer Suzuki Motor USA, LLC
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 2,552
Summary
Suzuki Motor USA, LLC (Suzuki
) is recalling certain 2022 GSX1300RRQ/ZM2 (Hayabusa) motorcycles. An incorrect position of the front brake master cylinder primary port could cause the port to become blocked, and result in a gap between the front brake pad and discs. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 122, “Motorcycle Brake Systems.”
Remedy
Dealers will replace the front brake master cylinder body, free of charge. Owner notification letters were mailed March 1, 2023. Owners may contact Suzuki’s customer service at 1-800-934-0934. Suzuki
’s number for this recall is 2A99.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Suzuki Motorcycle has a Recall
February 27, 2023
SAFETY RECALL CAMPAIGN 2A99
2022 Hayabusa Front Brake Master Cylinder Body Replacement
Service Procedures
Recall service overview:
Replace the master cylinder body and piston cup set of the front brake master cylinder assembly. You will also replenish the brake fluid and bleed any air from the brake system. To read the full GS/GSX/GSX-R No. 259 Safety Recall Campaign bulletin,
Issue Date:FEB.09,2023
Repair Instruction of Front Brake Master
Cylinder Body Replacement
GSX1300RM2
Chronology of Principle Events
September 2, 2021
Suzuki Motor Corporation (SMC) received a Field Technical Information Report (FTIR) from its Portuguese distributor concerning a GSX1300R motorcycle front brake that was not working.
When the vehicle was inspected, it was found that the initial description was incorrect. It was not a case that the front brake was not working, rather that the condition was that the front brake lever travel could increase. The condition was resolved by repeated application of the front brake lever. It was not possible to investigate further as the condition had resolved, and the cause of the increased front brake lever travel could not be determined. The front brake master cylinder was collected for further investigation.
November 24, 2021
As a result of investigating the field sample part, it was confirmed that the outer circumference of the primary seal cup had swelled and flattened, and the distance between the primary seal cup and the primary pressure port was less than that of the in-house inventory. SMC was unable to determine if this finding was a causal factor.
December 29, 2021
SMC conducted testing of the field sample part and found that when the brake lever is fully released the primary seal cup could flatten, and in this condition the primary port may become blocked. When the brake fluid temperature decreases in this state, negative pressure is generated in the brake system and the brake caliper pistons retract into the caliper body, creating increased clearance between the brake pad and the brake disc. In this condition the front brake lever travel is increased in initial application.
February 9, 2022
The position of the primary port was changed to increase the distance from the primary port and the primary seal cup to prevent blockage if the primary seal cup flattens to the same degree as the field sample part.
March 23, 2022
The American distributor issued a FTIR reporting a complaint of spongy brakes and excessive brake lever travel. Sample parts related to the FTIR were collected.
April, 2022
Two additional FTIRs were issued by the American distributor regarding this matter. Sample parts related to the second FTIR were collected.
May 25, 2022
Vehicle brake performance testing was conducted with a front brake master cylinder collected from the market that exhibited a worst-case condition of blockage and SMC found that in this condition, satisfactory FMVSS compliance was confirmed. The cause of the seal cup flattening had not been determined, and SMC continued its investigation.
June 17, 2022
One additional FTIR was issued by the American distributor regarding this matter. Sample parts related to the FTIR were collected.
August, 2022
Three additional FTIRs were issued by the American distributor regarding this matter. Sample parts related to the second and third FTRs were collected.
September, 2022
Three additional FTIRs were issued by the American distributor regarding this matter. Sample parts related to the FTIRs were collected.
October 4, 2022
Flattened seal cups were analyzed and found to contain the same compound as exists in the master cylinder cap diaphragm (seal). Cause and effect of this factor was considered, and SMC continued its investigation.
November 29, 2022
One additional FTIR was issued by the American distributor regarding this matter. Sample parts related to the FTIR were collected.
December 21, 2022
One additional FTIR was issued by the American distributor regarding this matter.
January 25, 2023
SMC determined that the cause of the primary seal cup flattening was due to interaction of a compound present in the cap diaphragm that migrates into the brake fluid, and that this interaction could lead to primary port blockage and increased front brake lever travel.
February 9, 2023
Because a condition exists that could cause increased braking distance and that may result in a failure to comply with FMVSS 122, SMC decided to conduct a recall.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUZUKI![]() | GSX1300RRQ | 2022 |
28 Associated Documents
Recall 573 Report – February 22, 2023
RCLRPT-23V088-9311.PDF 213.89KB
Suzuki – Recall Campaign (Revised) – February 2023
Suzuki – Chronology – February 2023
RMISC-23V088-0876.pdf 78.537KB
Noncompliance Notice 573 Report
RCLRPT-23V088-1764.PDF 213.916KB
Suzuki – Recall campaign notification plan form – February 2023
RCMN-23V088-3766.pdf 129.713KB
Recall Acknowledgement
Suzuki – Sample of the Announcement Letter – February 2023
Suzuki – STOP RETAIL SALES and DELIVERY – February 2023
RCMN-23V088-1602.pdf 109.978KB
Suzuki – Recall Campaign – February 2023
RCMN-23V088-7379.pdf 102.009KB
Suzuki – Repair Instruction – February 2023
RCMN-23V088-6712.pdf 1746.417KB
Remedy Instructions and TSB
RCRIT-23V088-0069.pdf 1325.629KB
Suzuki – Recall Administration – February 2023
RCMN-23V088-8976.pdf 2245.886KB
Suzuki – Recall Notification – February 2023
RCMN-23V088-5855.pdf 12165.61KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V088-7149.pdf 445.78KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V088-4482.pdf 179.09KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V088-1274.pdf 546.911KB
Suzuki – Hayabusa Safety Recall Campaign Email – March 2023
RMISC-23V088-2119.pdf 313.982KB
Suzuki – Request for Disposal of Inventory Parts – March 2023
RMISC-23V088-3127.pdf 132.989KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V088-7014.pdf 461.998KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V088-2309.pdf 449.687KB
Suzuki – Email – June 2023
RMISC-23V088-6888.pdf 313.613KB
Suzuki – Urgent Safety Recall Notice – July 2023
RMISC-23V088-6588.pdf 401.882KB
Suzuki – Service Bulletin – July 2023
RCMN-23V088-3013.pdf 1181.803KB
Suzuki – Service Bulletin – July 2023
RCMN-23V088-8041.pdf 4776.41KB
Suzuki – Recall Announcement – July 2023
RMISC-23V088-3862.pdf 665.91KB
Suzuki – Recall Notice – September 2023
RMISC-23V088-5548.pdf 761.284KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V088-7089.pdf 620.786KB
Recall Quarterly Report #4, 2023-4
RCLQRT-23V088-2271.PDF 211.602KB
Latest Recalls Documents
- Provides an extra margin of safety in extreme braking conditions
- Mix of polyglycol ethers ensures hot brake-system operation will not create dangerous vapor
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy pedal
- Both wet and dry boiling points exceed the minimum government standards
- The information below is per-pack only
- High quality blend of polyethylene glycol ethers and additives
- Compatible with all brake system rubber components and other brake fluids
- Prevents seal hardening or softening
- Protects against rust and corrosion
- High compatibility. Use with or direct replacement for DOT 3, DOT 4, and DOT 5. 1
- Extended Service Interval (ESI): Lasts 100 percent longer than DOT 3, 50 percent longer than DOT 4, and 10 percent longer than DOT 5. 1
- Exceeds all DOT 3, DOT 4, and DOT 5. 1 standards
- Wet boiling point ~ 365 DegreeF/Viscosity at -40 DegreeC ~ 685mm2/s
- Standard brake fluid has a recommended change interval of 2 years. The recommended change interval for Bosch ESI6 is 3 years.
- Premium DOT 3 Brake Fluid has a minimum boiling point of 450°F
- Meets and exceeds DOT 3 and all other Federal and SAE specifications and standards for motor vehicle brake fluids
- Mixes with all DOT 3 approved brake fluids
- Designed for use in disc, drum and ABS brake systems
- Increases dry boiling point to ensure maximum life and reliable braking power
- Provides protection against brake failure from vapor lock
- Helps prevent corrosion in brake system
- Works with all brake systems requiring DOT 4 fluids
- Exceeds federal motor vehicle safety standard No. 116
- The 336⁰F wet boil point and 521⁰F dry boil point exceeds common characteristics for DOT 4 brake fluids
- Provides corrosion protection in brake components
- Matches needs of all DOT 4 manufacturer recommendations
- Compatible with all DOT 3 and DOT 4 applications
- Premium brake and hydraulic clutch fluid that protects internal components from corrosion under normal use
- High boiling point to minimize brake fluid boiling and vapor lock
- Excellent low temperature capability and stability when used where lower cold viscosities are required
- Excellent low temperature capability and stability when used where lower cold viscosities are required
- Synthetic quality brake fluid
- Contains special ingredients to guard against vapor lock and moisture absorption
- Exceeds requirements for both DOT 3 and DOT 4 brake fluids
- Specially formulated for DOT 4 brake fluid applications
- Designed for use in disc, drum and ABS brake systems
- High quality blend of polyethylene glycol ethers and additives
- Compatible with all brake system rubber components and other brake fluids
- Prevents seal hardening or softening
- Protects against rust and corrosion
SEOCONTENT-START
1
From: Suzuki Cares
Sent: Wednesday, June 7, 2023 3:08 PM
To:
Subject: Your Safety is Top Priority‐ Schedule Appointment Today On Your Hayabusa
CAUTION! This email originated from outside of the organization. Please do not open attachments or click on links from an unknown or suspicious origin.
View this email in your browser
IMPORTANT SAFETY RECALL
Why did you get this email?
Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2022 model-year Hayabusa motorcycles. In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than
normal travel in a subsequent application of the front brake. CLICK HERE for the full Hayabusa Safety Recall letter What you should do.
To expedite the recall repair, set an appointment with your authorized Suzuki dealer. Parts are available now! Special incentive for repair.
Customers who have the recall repair performed no later than August 31, 2023, are eligible for a $100 gift card. Who to contact if you experience problems.
If you have any difficulty with this recall campaign, you may contact Suzuki Customer Service at (714) 572-1490 during the hours of 7:30 AM to 4:30 PM Pacific Time. Copyright © 2023 Suzuki
Motor USA, LLC, All rights reserved.
Your Safety is Top Priority – Schedule Appointment Today On Your Hayabusa Our mailing address is: Suzuki Motor USA, LLC PO BOX 1100
Brea, CA 92821-6722 Add us to your address book Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list. 2 3
**************************************************************************************************************
1
From: Suzuki Recall Resolution Team
Sent:
To:
Subject: [Sample]: URGENT SAFETY RECALL NOTICE AFFECTING YOUR SUZUKI VEHICLE CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. To view this email as a web page, go here.
FREE REPAIR REPARACIÓN GRATIS
1.855.215.5335
URGENT SAFETY RECALL NOTICE
ADVISO DE RETIRO URGENTE DE SEGURIDAD
Schedule Your FREE Repair
Your %%Vehicle Year%% %%Vehicle Make%% %%Vehicle Model%% requires an extremely important front brake master cylinder safety recall repair that could affect its operational safety. Schedule your free repair by calling our hotline:
1.855.215.5335 CALL NOW Recall Notice Issued To:
%%First Name%% %%Last Name%%
Motorcycle Information:
%%Vehicle Year%% %%Vehicle Make%% %%Vehicle Model%% If you no longer own the motorcycle please help us contact the new owner so he or she can get their motorcycle repaired as soon as possible.
WHY DOES MY %%Vehicle Year%% %%Vehicle Model%% NEED REPAIR?
In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash. SUZUKI WILL REPAIR YOUR VEHICLE FREE OF CHARGE.
Your Suzuki dealer will replace the front brake master cylinder body with a revised part. The new part has a revised brake fluid passage that will prevent this condition from occurring. The repair will take approximately one hour to perform, and there will be no charge to you for any recall-related parts or labor. Suzuki
Recall Resolution Team
1-855-215-5335 Special incentive for repair: Customers who have the recall repair performed no later than August 31, 2023, are eligible for a $100 gift card. To receive the gift card, have the recall repair performed by August 31, 2023, make a legible scan of 2 3
your completed service repair order, and send by email to: motorcyclecr@suz.com no later than September
15, 2023. In the body of the email include your name, address, telephone number, and email address. Please allow 30‐ 60 days to process. This incentive is only valid in the continental U.S.
Issued in Accordance with Federal Law. Please visit NHTSA.gov/recalls for additional information. This email was sent to %%emailaddr%% by suzuki@mysuzukiauto.com Suzuki
Recall Resolution Team
Manage Subscriptions | Update Profile
**************************************************************************************************************
Presort Std
US Postage
PAID
Dallas, TX
Permit No. 919
SZ-0823-C-01
URGENT SAFETY RECALL NOTICE
AVISO URGENTE DE RETIRO DE SEGURIDAD
Front Brake Master Cylinder
FOR A FREE REPAIR CALL 1-855-215-5335
PARA UNA REPARACION GRATUITA LLAME AL 1-855-215-5335
This repair is FREE.
Esta reparación es GRATIS.
Operating your motorcycle without having the recall
service performed may increase the risk of a crash.
2022 Suzuki GSX1300RR VIN: 12345678Campaign Code: 2A99
YOUR VEHICLE INFORMATION
Please refer to this information when scheduling your FREE repair.
URGENT SAFETY RECALL NOTICEWHY DOES MY [ 2022 ] [ GSX1300RR ] NEED REPAIR?In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash.SUZUKI WILL REPAIR YOUR VEHICLE FREE OF CHARGE.Your Suzuki
dealer will replace the front brake master cylinder body with a revised part. The new part has a revised brake fluid passage that will prevent this condition from occurring. The repair will take approximately one hour to perform, and there will be no charge to you for any recall-related parts or labor.Suzuki
Recall Resolution TeamSpecial incentive for repair: Customers who have the recall repair performed no later than September 30, 2023, are eligible for a $100 gift card. To receive the gift card, have the recall repair performed by September 30, 2023, make a legible scan of your completed service repair order, and send by email to: motorcyclecr@ suz.com no later than October 15, 2023.In the body of the email include your name, address, telephone number, and email address. Please allow 30-60 days to process. This incentive is only valid in the continental U.S.
HOW DO I SCHEDULE
MY FREE REPAIR?
Simply call your Suzuki recall resolution specialist at
1.855.215.5335
Monday through Friday,
8 AM to 7 PM EST
HABLAMOS ESPAÑOL.
To find the nearest Suzuki Dealer, SCAN the QR code above, or go to Suzukicycles.com
and click on “FIND A DEALER” at
the top of the web page
**************************************************************************************************************
Presort Std
US Postage
PAID
Dallas, TX
Permit No. 919
JOHN SMITH
123 STREET RD
ANYWHERE, OH 12345-1234
SZ-0623-O-01
URGENT SAFETY RECALL NOTICE
AVISO URGENTE DE RETIRO DE SEGURIDAD
Front Brake Master Cylinder
FOR A FREE REPAIR CALL 1-855-215-5335
PARA UNA REPARACION GRATUITA LLAME AL 1-855-215-5335
This repair is FREE.
Esta reparación es GRATIS.
Operating your motorcycle without having the recall
service performed may increase the risk of a crash.
2022 Suzuki GSX1300RR
VIN: 12345678
Campaign Code: 2A99
YOUR VEHICLE INFORMATION
Please refer to this information when scheduling your FREE repair.
WHY DOES MY [ 2022 ] [ GSX1300RR ] NEED REPAIR?
In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash.
SUZUKI WILL REPAIR YOUR VEHICLE FREE OF CHARGE.
Your Suzuki dealer will replace the front brake master cylinder body with a revised part. The new part has a revised brake fluid passage that will prevent this condition from occurring. The repair will take approximately one hour to perform, and there will be no charge to you for any recall-related parts or labor.
Suzuki Recall Resolution Team
Special incentive for repair:
Customers who have the recall repair performed no later than August 31, 2023, are eligible for a $100 gift card. To receive the gift card, have the recall repair performed by August 31, 2023, make a legible scan of your completed service repair order, and send by email to: motorcyclecr@suz.com no later than September 15, 2023.
In the body of the email include your name, address, telephone number, and email address. Please allow 30-60 days to process. This incentive is only valid in the continental U.S.
URGENT SAFETY RECALL NOTICE
HOW DO I SCHEDULE
MY FREE REPAIR?
Simply call your Suzuki recall resolution specialist at
1.855.215.5335
Monday through Friday,
8 AM to 7 PM EST
HABLAMOS ESPAÑOL.
To find the nearest Suzuki Dealer, SCAN the QR code above, or go to Suzukicycles.com
and click on “FIND A DEALER” at
the top of the web page
**************************************************************************************************************
EPN-2576
17th March, 2023
To: Suzuki Motor USA, LLC
Atten: Parts and Accessories Manager
Subject: REQUEST FOR DISPOSAL OF INVENTORY PARTS
Dear Sirs and Mesdames In line with the GSX 1300 RM2 (Hayabusa) Front Brake Master Cylinder Body Replacement Recall Campaign announced in our Letter dated 09 Feb, 2023 (Ref:J8-230209), the use of parts with the following part numbers has been banned.
Therefore, please check for your inventory (including inventory at dealers and service shops), and if any, dispose of them immediately.
SUBJECT PARTS: 59600-10L00-000 CYLINDER ASSY,FRONT MASTER SHIPPING HISTORY:
D/C B/L DATE QTY I/V C/N S/N O/N 1120110 5/23/2021 2 09393 0156 YQ446 WH132R
1120310 5/23/2021 2 09393 0324 YQ453 EH132R
1120110 6/03/2022 1 88893 1075 8C465 WX5D7A
1120110 8/05/2022 1 80530 1204 8E466 WX7C4A
1120110 8/28/2022 1 06718 1215 0V677 WX7C6S
1120310 8/28/2022 1 06718 2414 0U926 EX7B3S
1120110 9/30/2022 3 81796 1395 8G735 WX9D1A
1120310 9/30/2022 1 81808 2730 8G736 EX9D1A
Please submit a “parts claim report” for distributor’s inventory and a “parts warranty report” for dealer’s inventory with a photo as evidence.
Yours faithfully,
Koichi Nozaki Group Manager Global Sales Group
Spare Parts and Accessories Administration Department Spare Parts and Accessories
SUZUKI MOTOR CORPORATION, Japan
SUZUKI MOTOR CORPORATION
4520 Shirasuka, Kosai City, Japan 431-0451
Tel : +81-53-541-7401
Fax: +81-53-579-2719
**************************************************************************************************************
1
From: Suzuki Care <Suzukicare@suz.com> Sent: Friday, March 10, 2023 11:57 AM To:
Subject: Hayabusa Safety Recall Campaign
CAUTION! This email originated from outside of the organization. Please do not open attachments or click on links from an unknown or suspicious origin.
View this email in your browser
IMPORTANT SAFETY RECALL
Why did you get this email?
Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2022 model-year Hayabusa motorcycles. According to our records, you own one of the motorcycles affected by this recall.
CLICK HERE for the full Hayabusa Safety Recall letter What is the problem?
In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash. What is Suzuki doing to solve the problem?
Your Suzuki dealer will replace the front brake master cylinder body with a revised part. The new part has a revised brake fluid passage that will prevent this condition from occurring. The repair will take approximately one hour to perform, and there will be no charge to you for any recall-related parts or labor. What you should do.
To expedite the recall repair, set an appointment with your authorized Suzuki dealer who will then order the necessary parts, so they are at the dealership when you bring your motorcycle in for the repair. Click here to read about Suzuki
recommendations about riding your Hayabusa before the recall is performed. Special incentive for repair.
Customers who have the recall repair performed no later than August 31, 2023, are eligible for a $100 gift card. Click here to learn about how to claim your gift card. Who to contact if you experience problems.
Your Suzuki dealer can provide you the fastest response to your questions or concerns about this safety recall campaign. If you have any difficulty with this recall campaign, you may contact Suzuki
Customer Service at (714) 572-1490 during the hours of 7:30 AM to 4:30 PM Pacific Time. Please have your vehicle identification number (VIN) ready when calling. Click here to learn more about Recall Service Support for Hayabusa Customers. We apologize for any inconvenience this recall campaign causes you. Your safety and your continued satisfaction with your Hayabusa motorcycle are important priorities to Suzuki
. 2 3
Copyright © 2023 Suzuki Motor USA, LLC, All rights reserved.
Hayabusa Safety Recall Campaign
Our mailing address is: Suzuki Motor USA, LLC PO BOX 1100
Brea, CA 92821-6722 Add us to your address book
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You can update your preferences or unsubscribe from this list.
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1 / 16
Continued on the following page >>
SAFETY RECALL CAMPAIGN 2A99
2022 Hayabusa Front Brake Master Cylinder Body Replacement
Service Procedures
Reference: Service Bulletin GS/GSX/GSX-R No. 259 (02/27/2023)
& Hayabusa GSX1300R Service Manual (99500-10L00-03E)
GS/GSX/GSX-R No. 259R
February 27, 2023
SERVICE
Motorcycle / ATV
Part Name
Part Number
Quantity
Includes
PARTS SET, FR
MASTER CYLINDER
59600-10860-RX0
1
BODY, FR MASTER CYLINDER (59660-10L00-RXO) x 1 1
PISTON SET, FRONT MASTER (59610-10L00-RXO) x 1 2
CIRCLIP (59665-29G00) x 1 3
NUT (08319-2106A) x 1 4
WASHER (09161-10009) x 2 5
Recall service parts:
Brake fluid:
You will be reimbursed for brake fluid used in the recall service.
The required brake fluid is Suzuki ECSTAR DOT 4 (990A0-01E91-12Z).
Recall service overview:
Replace the master cylinder body and piston cup set of the front brake master cylinder assembly. You will also replenish the brake fluid and bleed any air from the brake system. To read the full GS/GSX/GSX-R No. 259 Safety Recall Campaign bulletin, CLICK HERE.
2 / 16
Original part
New, recall service part
Recall service parts identification:
No punch mark
Has punch mark
X
P
Continued on the following page >>
Required tools:
Tool or item
Size or capability
Snap ring pliers
Suzuki special tool 09900-06108 (or equivalent)
Box end wrench
8 mm
Socket wrench
8 mm, 10 mm
Hexagon wrench (Allen-wrench)
5 mm, 6 mm
Ratchet handle
(to match socket wrench)
Phillips screwdriver
Medium (#2)
Slot-style screwdriver
Large
Torque wrench
Range: 0.75 to 17.0 lb-ft
or (10 to 23 N.m) or (0.10 to 2.3 kgf-m)
Fluid receptacle and clear hose for brake fluid flush
(as required)
Required chemicals:
Chemical
Number or quantity
Suzuki ECSTAR DOT 4 Brake Fluid
990A0-01E91-12Z, as required
Suzuki silicone grease
99000-25100, as required
3 / 16
Precautions: ●
Take care to not let grease or oil (mineral oil, etc.) contaminate the brake system. ●
When touching brake system components, keep your hands/work-gloves clean, and do not use tools contaminated with grease or oil (mineral oil, etc.). ●
Brake fluid can damage painted surfaces, plastics and rubber materials, so do not allow the fluid to spill on any portion of the motorcycle. ●
If brake fluid is spilled, flush it from the parts with water immediately. ●
This brake system is filled with an ethylene glycol-based DOT 4 brake fluid. ●
Do not use or mix different types of brake fluid, such as silicone-based or petroleum-based. ●
Do not use any brake fluid taken from an old, used or unsealed containers. ●
Never reuse brake fluid left over from a prior service or that has been stored for a long period of time. ●
When replenishing brake fluid, take care to not let dust or other contaminates into the fluid. ●
To avoid getting burned, do not touch the engine and exhaust system until they have cooled. ●
Before the repair work, wash dirt off from the vehicle so that removed parts are kept free from dust. ●
When 2 or more persons work together, pay attention to each other’s safety. ●
When removing parts that are to be reused, keep them arranged in an orderly manner so that they may be reinstalled in the proper order and orientation.
FRONT BRAKE MASTER CYLINDER BODY REPLACEMENT RECALL SERVICE
Parts Set, FR
Master Cylinder ●
Follow the repair procedure listed on the following pages to replace the master cylinder body and piston cup set of the front brake master cylinder assembly. You will also replenish the brake fluid and bleed any air from the brake system.
Refer to the Hayabusa Service Manual (99500-10L00-03E) for
any details or procedures not mentioned in these instructions.
Continued on the following page >>
4 / 16
Front Brake Master
Cylinder Body Replacement Procedure:
Reference: GSX1300R Service Manual (99500-31527-03E)
Remove the Front Brake Master Cylinder:
1.
Turn the ignition switch OFF.
2.
Position the motorcycle on a level surface and adjust the handlebars so the front brake master cylinder is level.
3.
Place a clean absorbent cloth 1 underneath the master cylinder as shown in the image at right. This helps prevent brake fluid from getting on other parts if it is spilled or splashed during the repair.
4.
Remove the reservoir cap screws 2, the reservoir cap 3, and the plate 4, and diaphragm 5 from the front brake master cylinder.
5.
Using a syringe or squeeze bottle, suck up as much of the brake fluid out of the reservoir as possible.
6.
Unscrew and remove the brake hose union bolt 6 and disconnect the brake hose 7.
Continued on the following page >>
5 / 16
7.
Disconnect the front brake light switch lead wire coupler 1 from the front brake light switch 2.
8.
Remove the master cylinder holder bolts 3, and then remove the master cylinder holder (clamp) 4.
9.
Remove the front brake master cylinder.
NOTE:
Cover the end of the disconnected brake hose with a plastic bag and tie it closed with a rubber band or twist tie to prevent brake fluid from spilling out from the brake hose.
NOTE:
When removing and handling the front brake master cylinder, take care to not spill the brake fluid still in the reservoir.
Continued on the following page >>
6 / 16
1.
Record the position of the brake lever adjuster 1.
2.
Remove the brake lever pivot nut 2, bolt, 3, and brake lever 4.
NOTE:
Only reuse parts that are clean of contamination and are in good condition.
Replacement of the Master Cylinder Body and Piston Set:
3.
Remove the front brake light switch screw 5 and the front brake light switch 6 from the master cylinder body.
4.
Remove the dust boot 7 and the push rod 8.
5.
Remove the snap ring 9 with the special tool.
Special tool:
Snap ring pliers (09900-06108)
Continued on the following page >>
7 / 16
6.
Remove the piston/cup set 1, return spring 2, and the return spring guide 3 from the master cylinder body.
Replace this part
Piston/cup set 1
Reuse these parts
Return spring 2
Return spring guide 3
7.
Remove the master cylinder air bleeder valve and cap 4 from the original master cylinder body 5.
Replace this part
Master cylinder body 5
Reuse this part
Air bleeder & cap 4
8.
Install the master cylinder bleeder valve and cap 6 to the new master cylinder body and tighten it to the specified torque.
9.
Install the spring guide 7 and the return spring 8 into the new master cylinder body.
Tightening torque:
Bleeder valve 6: 4.45 lb-ft (6.0 N.m, 0.61 kgf-m)
NOTE:
When installing the return spring guide, fit the spring guide end 9 into the hole AT of the master cylinder.
Continued on the following page >>
8 / 16
10.
Apply brake fluid to the new piston/cup set 1 and install it into the new master cylinder body.
Snap ring
Rounded
side
Sharp edge
side
Piston/cup
set
Sharp edge of snap ring faces outward
11.
Using the snap ring pliers special tool, install the new snap ring 2 into the new master cylinder.
12.
Apply grease to the end of the push rod 4.
NOTE:
Before installation, feel for the rounded and sharp sides of the snap ring 2.
Install the snap ring into the groove in the master cylinder so the sharp edge is facing outward.
NOTE:
Make sure the snap ring 3 is completely seated in the groove in the master cylinder.
If the snap ring is properly seated in the groove, it can be rotated (using the tip of the snap ring pliers)
Chemical:
Suzuki Silicone Grease (99000-25100)
Continued on the following page >>
Insert into the master cylinder body in this direction
9 / 16
13.
Install the dust boot 1 and push rod 2 into the new master cylinder
14.
Align the protrusion 6 of the switch with the hole 7 at the bottom of the master cylinder, and then install the front brake light switch.
NOTE:
Make sure the dust boot 3 is completely seated to the grooved portion of the push rod 4 and in the body of the master cylinder 5 (as shown).
15.
Install and tighten the front brake light switch screw 8 to the specified torque.
16.
Apply grease to the contact points 9 between the push rod and the brake lever.
Chemical:
Suzuki Silicone Grease (99000-25100)
Tightening torque:
Front brake light switch screw 8:
0.9 lb.-ft (1.2 N.m, 0.12 kgf-m)
Continued on the following page >>
10 / 16
17.
Apply grease to the brake lever pivot bolt 1 and the brake lever sliding surfaces 1, and install the brake lever.
18.
Tighten the pivot bolt 4 and the new lock-nut 5 to the specified torque.
Chemical:
Suzuki Silicone Grease (99000-25100)
NOTE:
Make sure the push rod 3 is fully inserted into the hole 2 of the brake lever.
Tightening torque:
Brake lever pivot bolt 4:
0.75 lb.-ft (1.0 N.m, 0.10 kgf-m)
Brake lever pivot bolt lock-nut 5:
4.35 lb-ft (5.9 N.m, 0.60 kgf-m)
Continued on the following page >>
11 / 16
1.
When installing the front brake master cylinder 1 onto the handlebar 2, align the edge 3 of the master cylinder body with the punch mark 4 on the handlebar, and tighten the upper holder bolt 5 first.
Installation of the Front Brake Master Cylinder:
Tightening torque:
Front brake master cylinder holder bolt A:
7.5 lb.-ft (10 N.m, 1.0 kgf-m)
NOTE:
Orient the brake master cylinder holder 6 (clamp) “up” logo and arrow point upwards.
2.
Connect the front brake light switch lead wire coupler 7 to the front brake light switch 8.
Continued on the following page >>
12 / 16
3.
Install the brake hose union bolt 1 and new sealing washers 2 to the brake hose 3.
4.
Hand tighten the brake hose union bolt 1 to the master cylinder body and then tighten it to the specific torque.
Tightening torque:
Brake hose union bolt A:
17 lb-ft (23 N.m, 2.3 kgf-m)
1.
Verify that the lever adjuster 1 is set in the #3 position.
Replacement of Brake Fluid
&
Air Bleeding of the Front Brake:
2.
Fill the reservoir with brake fluid so the depth of A is 8 mm (0.3 in) from the reservoir tank edge.
NOTE:
Make sure the opposite end of the clear hose is inserted into a receptacle (to catch expelled brake fluid so it will not spill onto the motorcycle or other surfaces).
3.
Install the reservoir cap 2 and lightly hand thread the reservoir cap screws in to hold the cap in place.
4.
Attach a clear hose 3 to the front brake master cylinder air bleeder valve 4.
Continued on the following page >>
NOTE:
Using the partially inserted screws to hold the reservoir cap in place helps prevent debris from getting into the brake fluid and reduces the chance of fluid spilling onto the motorcycle or other surfaces.
Chemical: Brake Fluid
Suzuki ECSTAR DOT 4 (990A0-01E91-12Z)
13 / 16
Continued on the following page >>
5.
Squeeze the brake lever several times and, while holding the lever as close to the hand grip as possible, loosen the front brake master cylinder air bleeder valve 1 to drain the brake fluid and air into the receptacle.
6.
Tighten the master cylinder air bleeder valve 1 and slowly release the brake lever.
7.
Repeat steps 5 and 6 until the brake fluid is flowing out of the tube with no air bubbles present.
8.
Remove the clear hose from the front brake master cylinder air bleeder valve 1.
9.
Tighten the front brake master cylinder air bleeder valve 1 to the specified torque
NOTE:
While bleeding the brake system, replenish the reservoir with brake fluid as necessary to keep the fluid at the proper level “A”.
10.
Attach a clear hose 2 to the right front brake caliper air bleeder valve 3. Check that the opposite end of the clear hose is inserted into a receptacle to catch the brake fluid that is expelled during the bleeding process.
Tightening torque:
Front brake master cylinder air bleeder valve A:
4.45 lb-ft (6.0 N.m, 0.61 kgf-m)
Chemical: Brake Fluid
Suzuki ECSTAR DOT 4 (990A0-01E91-12Z)
11.
Fill the reservoir with brake fluid up to the depth “A” of 8 mm (0.3 in) from the reservoir tank edge. Install the reservoir cap 4 and lightly hand thread the reservoir cap screws in to hold the cap in place to prevent debris from getting into the brake fluid.
14 / 16
Continued on the following page >>
12.
Loosen the right front brake caliper air bleeder and squeeze the brake lever several times until the brake fluid surface in the reservoir reaches the lower level mark. As each squeeze of the brake lever expels brake fluid into the receptacle, tighten the right front brake caliper air bleeder valve.
13.
Repeat steps 11 and 12 three times.
14.
Fill the reservoir with brake fluid up to the depth “A” of 8 mm (0.3 in) from the reservoir tank edge. Install the reservoir cap 1 and lightly hand thread the reservoir cap screws in to hold the cap in place to prevent debris from getting into the brake fluid.
15.
Squeeze the brake lever several times and, while holding the lever as close to the grip as possible, loosen the front brake master cylinder air bleeder valve to allow brake fluid and air bubbles to be expelled into the receptacle.
16.
Tighten the front brake master cylinder air bleeder valve and release the brake lever slowly.
17.
Repeat steps 15 and 16 until the brake fluid is flowing out without air bubbles.
18.
Remove the clear hose from the right brake caliper air bleeder valve.
Chemical: Brake Fluid
Suzuki ECSTAR DOT 4 (990A0-01E91-12Z)
NOTE:
While bleeding the brake system, replenish the reservoir with brake fluid as necessary to keep the fluid at the proper level “A”.
15 / 16
Continued on the following page >>
19.
Tighten the right brake caliper air bleeder valve 1 to the specified torque.
20.
Install the rubber cap on the air bleeder valve.
Tightening torque:
Front brake caliper air bleeder valve 1:
6.3 lb-ft (8.5 N.m, 0.87 kgf-m)
21.
Repeat steps 10 to 20 on the left brake caliper 2 – replace the brake fluid and bleed the fluid of any air.
22.
Remove the reservoir cap.
23.
Fill the reservoir with brake fluid up to the depth “A” of 8 mm (0.3 in) from the reservoir tank edge.
24.
Install the diaphragm, plate, reservoir cap 4 and reservoir cap screws 3 to the front brake master cylinder reservoir. Tighten the reservoir cap screw to the specified torque.
Chemical: Brake Fluid
Suzuki ECSTAR DOT 4 (990A0-01E91-12Z)
Tightening torque:
Brake master cylinder reservoir cap screw B:
1.1 lb-ft (1.5 N.m, 0.15 kgf-m)
NOTE:
If you encounter difficulty in bleeding air from the brake system, you can use the SDS-II Diagnostic Tool and its Active Control function to cycle the ABS Control Unit.
This will help bring any trapped air up to the Front Brake Master Cylinder where it can be bled out of the brake fluid.
16 / 16
END
1.
Check that each part that was serviced is set in its proper place and is securely fastened to the motorcycle.
2.
Check that there is no fluid or grease residue on any part of the motorcycle (excluding components where a lubricating grease is specified).
3.
If the front brake lever feels soft when you squeeze it, inspect the brake system to see if any air is trapped within the brake fluid. Resolve any issues; examine the brake fluid and bleed the air out of it until the lever action feels firm.
Final check:
If you have any questions related to this recall service, please call TECH-LINE at (714) 996-7480 or contact your Technical Service & Parts Manager (TSPM).
Thank you for your attention to this recall service,
The Suzuki Service Department
4.
Verify that the brake light illuminates when you operate the front brake lever (when the ignition is switched ON). If the brake lamp does not function correctly, make sure the front brake light switch 1 and its electrical coupler and properly connected. If they are, check the taillight’s connection under the passenger seat.
5.
Reset the brake lever adjuster 2 to the same position that was recorded during the recall service (page 9, step 1).
6.
Test ride the motorcycle on a dry, paved road and operate the front brake to make sure is braking performance is proper. During the test ride, watch for any abnormal operation and listen for any unusual sounds and resolve them before returning the motorcycle to the customer.
7.
Clean the motorcycle with special attention to areas where the recall service was performed. When delivering the motorcycle to the customer, explain the recall service and thank them for their patience.
**************************************************************************************************************
If you no longer own the vehicle below, or if the name or address shown are incorrect, please fill out this card and mail it – no postageis necessary. Do not mail card if you own the vehicle and your name and address are shown correctly in the box below. Thank you for your assistance.IMPORTANTNAME/ADDRESS CORRECTIONVEHICLE STATUSIf you still own this vehicle, but your name or address was incorrect, please correct theinformation and return this card.(LINEOUT INCORRECT INFORMATION AND ENTER CORRECT DATA)Vehicle:If you do not own this vehicle, please fill in thefollowing vehicle information as applicable:If you know the name and address of the newowner, please enter them below:NameCityStateAddressZipDateYour SignatureNever owned this vehicleVehicle sold/transferred/tradedVehicle scrappedVehicle stolenVehicle exportedOther:___________________________________________Suzuki Recall #2A99NHTSARecall #23V0881/2Suzuki Motor USA, LLC P.O. Box 1100, Brea, CA 92822 IMPORTANT SAFETY RECALL This Notice Applies to Your SuzukiHayabusaMotorcycleMarch 1, 2023DearSuzukiOwner:This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2022model-year Hayabusamotorcycles. According to our records, you own one of the motorcycles affected by this recall.What is theproblem?Incertain conditions,a passage in the frontbrakemaster cylinderbody thatregulates fluid pressuremay become blocked when the brake lever is released. Ifthis occurs, the brake levermay requiregreater thannormal travelin asubsequentapplication ofthe frontbrake. This canleadtoextendedstopping distances, increasing the risk ofa crash.What isSuzukidoing tosolve the problem?YourSuzukidealer will replace thefront brake mastercylinder body with arevised part. The new part hasa revisedbrakefluidpassagethatwillpreventthisconditionfromoccurring.Therepairwilltakeapproximatelyone hour toperform,andthere willbe no chargeto you for any recall-related parts or labor.What you should do:To expedite the recall repair, setan appointmentwith your authorized Suzuki
dealer who will thenorder the necessaryparts, so they areat the dealershipwhen you bringyour motorcycle in forthe repair.Whiletheactualrepair takes aboutone hourtoperform, please allowfor additionaltime processing paperworkwith the dealerwhen you drop offand then pickup your motorcycle followingthe repair.Before the recall repairis performed, Suzuki
recommends the following: •Minimize riding your motorcycleuntil the recall has been completed.•If you choose to ride, please followthe following instructions:oUsing the check list on page 3-7 of your Hayabusa’s Owner’s Manual, verify that thefront brake lever play is not excessive, and there is no “sponginess”at the lever, andits operation is smooth.oIf the brake lever play is normal and feels firm when you squeeze the lever you canride your motorcycle with caution; allow additional distance for braking.oIf the brake lever play is excessive or you feel “sponginess” when you squeeze thelever, squeeze the leverfully 2 or 3times to see if the lever play and feel return tonormal. If it does, you can ride your motorcycle with caution; allow additional distancefor braking.oIf the brake lever play remains excessive and there is “sponginess” when you squeezethe lever, contact your Suzuki
dealer to discuss how to bring the motorcycle to thedealership for the recall repair.Specialincentivefor repair: Customers who have the recall repair performed no later than August 31, 2023, are eligible for a $100 gift card. To receive the gift card, have the recall repair performed by August 31, 2023, make a legible scan of your completed service repair order, and send by email to: motorcyclecr@suz.com. In the body of the email include your name, address, telephone number, and email address. Please allow 30 days to process.This incentive is only valid in the continental U.S.
(VIN)
1
##
2A99
ATFDFATDFDFFATTTFTFFDFFTTTTFTAFTFDDFDTDATTFFTTFFFDTTFFADDFFDAFDFD
*************AUTO**ALL FOR AADC 900 7
##
WARRANTY / SERVICE DEPT.
SUZUKI MOTOR USA, LLC
PO BOX 1100
BREA, CA 92822-9988
–
What to do if you receive this notice in error:
This notice was mailed to you according to the latest information that is available to us. If you no longer
own the motorcycle described in this notice, please complete, and return the attached Change of
Address/Ownership card to Suzuki Motor USA, LLC and forward this recall information to the current
owner (if known). If you are the lessor of this vehicle, please forward a copy of this notice to the
lessee within ten days to comply with federal regulations.
Customer reimbursement for repairs before this Safety Recall Notification:
If your motorcycle is included in this recall and you have paid for repairs to address the defect that led
to this recall, you may be eligible for full or partial reimbursement. Please note the following conditions
for reimbursement:
Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses
such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed.
Reimbursement will not be provided for routine scheduled maintenance. Reimbursement may be
limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for the repair,
and the labor rate that an authorized Suzuki dealer in the same area would charge for the same repair.
Reimbursement claims may also be excluded when adequate documentation is not submitted by the
claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair.
Who to contact if you experience problems:
Your Suzuki dealer can provide you the fastest response to your questions or concerns about this
safety recall campaign. If you have any difficulty with this recall campaign, you may contact Suzuki’s
U.S. Customer Service Department for assistance at (714) 572-1490 during the hours of 7:30 AM to
4:30 PM Pacific Time. Please have your vehicle identification number (VIN) ready when calling.
If you need to locate your nearest Suzuki dealer, please visit www.suzukicycles.com, click on
OWNERS, scroll to the bottom of the page to the RESOURCES list and select Find a Dealer. On the
Find a Dealer page enter your zip code and select Submit.
If you believe that Suzuki has failed to provide the safety recall campaign service without charge or is
unable to do so within a reasonable time, you may submit a complaint to the Administrator of the
National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-424-9153) or go to
www.safercar.gov.
We apologize for any inconvenience this recall campaign causes you. We hope you understand that
your safety and satisfaction are important priorities for us.
We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you
understand our interest in your safety and your continued satisfaction with your Suzuki Hayabusa
motorcycle.
Sincerely,
Suzuki Motor USA, LLC.
2/2
Suzuki Motor USA, LLC P.O. Box 1100, Brea, CA 92822
**************************************************************************************************************
If you no longer own the vehicle below, or if the name or address shown are incorrect, please fill out this card and mail it – no postageis necessary. Do not mail card if you own the vehicle and your name and address are shown correctly in the box below. Thank you for your assistance.IMPORTANTNAME/ADDRESS CORRECTIONVEHICLE STATUSIf you still own this vehicle, but your name or address was incorrect, please correct theinformation and return this card.(LINEOUT INCORRECT INFORMATION AND ENTER CORRECT DATA)Vehicle:If you do not own this vehicle, please fill in thefollowing vehicle information as applicable:If you know the name and address of the newowner, please enter them below:NameCityStateAddressZipDateYour SignatureNever owned this vehicleVehicle sold/transferred/tradedVehicle scrappedVehicle stolenVehicle exportedOther:___________________________________________Suzuki Recall #2A99 NHTSA Recall #23V088 1/2 Suzuki Motor USA, LLC P.O. Box 1100, Brea, CA 92822 IMPORTANT SAFETY RECALL This Notice Applies to Your Suzuki
Hayabusa Motorcycle January 12, 2024 Dear Suzuki
Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Suzuki
Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2022 model-year Hayabusa motorcycles. According to our records, you own one of the motorcycles affected by this recall. What is the problem? In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash. What is Suzuki
doing to solve the problem? Your Suzuki
dealer will replace the front brake master cylinder body with a revised part. The new part has a revised brake fluid passage that will prevent this condition from occurring. The repair will take approximately one hour to perform, and there will be no charge to you for any recall-related parts or labor. What you should do: To expedite the recall repair, set an appointment with your authorized Suzuki
dealer who will then order the necessary parts, so they are at the dealership when you bring your motorcycle in for the repair. While the actual repair takes about one hour to perform, please allow for additional time processing paperwork with the dealer when you drop off and then pick up your motorcycle following the repair. Before the recall repair is performed, Suzuki
recommends the following: •Minimize riding your motorcycle until the recall has been completed.•If you choose to ride, please follow the following instructions:oUsing the check list on page 3-7 of your Hayabusa’s Owner’s Manual, verify that thefront brake lever play is not excessive, and there is no “sponginess” at the lever, andits operation is smooth.oIf the brake lever play is normal and feels firm when you squeeze the lever you canride your motorcycle with caution; allow additional distance for braking.oIf the brake lever play is excessive or you feel “sponginess” when you squeeze thelever, squeeze the lever fully 2 or 3 times to see if the lever play and feel return tonormal. If it does, you can ride your motorcycle with caution; allow additional distancefor braking.oIf the brake lever play remains excessive and there is “sponginess” when you squeezethe lever, contact your Suzuki
dealer to discuss how to bring the motorcycle to thedealership for the recall repair.
2A99
WARRANTY / SERVICE DEPT.SUZUKI MOTOR USA, LLC PO BOX 1100BREA, CA 92822-99882/2 Suzuki Motor USA, LLC P.O. Box 1100, Brea, CA 92822 What to do if you receive this notice in error: This notice was mailed to you according to the latest information that is available to us. If you no longer own the motorcycle described in this notice, please complete, and return the attached Change of Address/Ownership card to Suzuki Motor USA, LLC and forward this recall information to the current owner (if known). If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. Customer reimbursement for repairs before this Safety Recall Notification: If your motorcycle is included in this recall and you have paid for repairs to address the defect that led to this recall, you may be eligible for full or partial reimbursement. Please note the following conditions for reimbursement: Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be provided for routine scheduled maintenance. Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for the repair, and the labor rate that an authorized Suzuki dealer in the same area would charge for the same repair. Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair. Who to contact if you experience problems: Your Suzuki dealer can provide you the fastest response to your questions or concerns about this safety recall campaign. If you have any difficulty with this recall campaign, you may contact Suzuki’s U.S. Customer Service Department for assistance at (714) 572-1490 during the hours of 7:30 AM to 4:30 PM Pacific Time. Please have your vehicle identification number (VIN) ready when calling. If you need to locate your nearest Suzuki dealer, please visit www.suzukicycles.com, click on OWNERS, scroll to the bottom of the page to the RESOURCES list and select Find a Dealer. On the Find a Dealer page enter your zip code and select Submit. If you believe that Suzuki has failed to provide the safety recall campaign service without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-424-9153) or go to www.safercar.gov. We apologize for any inconvenience this recall campaign causes you. We hope you understand that your safety and satisfaction are important priorities for us. We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you understand our interest in your safety and your continued satisfaction with your Suzuki Hayabusa motorcycle. Sincerely, Suzuki Motor USA, LLC.
**************************************************************************************************************
31 marzo de 2023
Estimado propietario de un vehículo Suzuki:
Se le envía esta notificación de acuerdo con los requisitos de la Ley Nacional de Tráfico y Seguridad de los Vehículos a Motor. Suzuki Motor Corporation ha decidido hay un defecto relacionado con la seguridad de los vehículos a motor en algunas motocicletas Hayabusa del modelo-año 2022. De acuerdo con nuestros registros, usted posee una de las motocicletas afectadas por esta retirada.
¿Cuál es el problema?
En determinadas condiciones, un conducto del cuerpo del cilindro maestro del freno delantero que regula la presión del fluido podría bloquearse al soltar la palanca del freno. Si esto sucede, puede que la palanca del freno requiera una carrera superior a la normal a la hora de accionar el freno delantero. Esto puede provocar un aumento de la distancia de frenado y, por consiguiente, un mayor riesgo de colisión.
¿Qué está haciendo Suzuki para solucionar este problema?
Su concesionario Suzuki sustituirá el cuerpo del cilindro maestro del freno delantero por una pieza revisada. La nueva pieza tiene un conducto de líquido de frenos revisado que evitará que se produzca este problema. La reparación requerirá aproximadamente una hora de trabajo y no se le cobrará ninguna pieza o mano de obra en relación con la retirada.
Qué debería hacer:
Para acelerar la reparación asociada a la retirada, debe concertar una cita con su concesionario autorizado de Suzuki, que solicitará las piezas necesarias, para que lleguen al concesionario cuando lleve su motocicleta para realizar la reparación. Aunque la reparación necesite una hora para su realización, debe dar el tiempo adicional necesario para llevar a cabo los trámites con el concesionario al dejar y recoger su motocicleta después de la reparación.
Antes de realizar la reparación asociada a la retirada, Suzuki recomienda lo siguiente:
• Minimice el uso de su motocicleta antes de que se haya completado la reparación.
• Si decide utilizarla, siga las siguientes instrucciones.
o Utilizando la lista de comprobación de la página 3-7 de su Manual del Propietario de Hayabusa, compruebe que el juego de la palanca del freno delantero no sea excesivo, que no haya «esponjosidad» en la palanca y que su funcionamiento sea fluido.
o Si el juego de la palanca del freno es normal y se nota firme al apretar la palanca, puede pilotar su motocicleta con precaución. Deje una distancia adicional para el frenado.
o Si el juego de la palanca del freno es excesivo o si nota «esponjosidad» al apretar la palanca, apriete la palanca al máximo 2 o 3 veces para ver si el juego de la palanca y si la sensación al apretar la palanca vuelve a ser normal. Si es así, puede pilotar la motocicleta con precaución. Deje una distancia adicional para el frenado.
o Si la palanca del freno sigue teniendo un juego excesivo y se observa «esponjosidad» al apretarla, pónga se en contacto con su concesionario Suzuki para solicitar una cita.
Qué debe hacer si ha recibido esta notificación por error:
Se le ha enviado esta notificación en virtud de la información más reciente que obra en nuestro poder. Si ya no posee la motocicleta indicada en esta notificación, cumplimente y devuelva la tarjeta adjunta de Cambio de dirección/propietario a Suzuki Del Caribe Inc., y reenvíe esta notificación de retirada al propietario actual (si sabe quién es). Si usted es el arrendador de este vehículo, envíe una copia de este aviso al arrendatario dentro de los diez días para cumplir con las regulaciones federales.
Reembolso para el cliente por reparaciones realizadas antes de esta notificación de retirada de seguridad:3
Si su motocicleta está incluida en esta retirada y ha pagado por reparaciones para solucionar el defecto relacionado con esta retirada, puede optar a un reembolso total o parcial. Tenga en cuenta las siguientes condiciones para el reembolso:
Solo se podrán reembolsar las reparaciones realizadas para solucionar el defecto relacionado con esta retirada. Los gastos adicionales, como remolcado, alquiler de coche, alojamiento, reparaciones de daños, etc. no serán reembolsados. No se ofrecerá ningún reembolso para el mantenimiento programado rutinario. El reembolso podrá limitarse al precio de venta recomendado de las piezas, a las tarifas de tiempo de mano de obra publicadas por Suzuki para las reparaciones y a la tarifa de mano de obra que un concesionario Suzuki autorizado de la misma zona pueda cobrar por la misma reparación.
Las reclamaciones de reembolsos también se pueden excluir si el solicitante no envía la documentación correspondiente. Esta documentación incluye una prueba de propiedad, una orden reparación y una prueba de pago de la reparación.
Con quién debe ponerse en contacto si tiene algún problema:
Su concesionario Suzuki puede ofrecerle la respuesta más rápida a sus preguntas y dudas acerca de esta campaña de retirada de seguridad. Si tiene alguna dificultad en relación con esta campaña de retirada, puede ponerse en contacto con el Departamento de Atención al Cliente en EE. UU. de Suzuki para solicitar ayuda llamando al (787) 622-0600 de 8:00 AM a 5:00 PM, horario del Pacífico. Tenga listo su número de identificación del vehículo (VIN) cuando realice la llamada.
Si necesita localizar su concesionario de Suzuki más cercano, visite haga clic en www.suzukipr.com OWNERS (PROPIETARIOS), desplácese hasta la parte inferior de la página a la lista de RESOURCES (RECURSOS) y seleccione Buscar un concesionario. En la página Buscar un concesionario, introduzca su código postal y seleccione Enviar.
Si cree que Suzuki no ha proporcionado el servicio de la campaña de retirada de seguridad de forma gratuita o que no puede hacerlo en un plazo de tiempo razonable, puede enviar una queja al Administrador de la Agencia Nacional de Seguridad del Tráfico en Autopistas, 1200 New Jersey Ave., S.E., Washington D.C., 20590 o llame al número gratuito de la Línea de Seguridad de Vehículos al 1-888-327-4236 (TTY: 1-888-424-9153) o visite www.safercar.gov.
Lamentamos cualquier inconveniente que pueda causarle esta campaña de retirada. Esperamos que comprenda que su seguridad y satisfacción son prioridades importantes para nosotros.
Lamentamos sinceramente cualquier inconveniente que pueda causarle esta Retirada de seguridad importante, pero estamos seguros de que comprenderá nuestro interés por su seguridad y su satisfacción continua con su motocicleta Suzuki Hayabusa.
Del Caribe Inc.
Suzuki Recall #2A99
NHTSA Recall #23V088
Suzuki del Caribe Inc P.O.BOX 29718 SAN JUAN PR 00929
(English opposite side)
Suzuki del Caribe Inc P.O.BOX 29718 SAN JUAN PR 00929 Suzuki Recall #2A99 NHTSA Recall #23V088 RETIRADA DE SEGURIDAD IMPORTANTE La presente notificación se aplica a su motocicleta Suzuki hayabusa 31 marzo de 2023 Estimado propietario de un vehículo Suzuki: Se le envía esta notificación de acuerdo con los requisitos de la Ley Nacional de Tráfico y Seguridad de los Vehículos a Motor. Suzuki Motor Corporation ha decidido hay un defecto relacionado con la seguridad de los vehículos a motor en algunas motocicletas Hayabusa del modelo-año 2022. De acuerdo con nuestros registros, usted posee una de las motocicletas afectadas por esta retirada. ¿Cuál es el problema? En determinadas condiciones, un conducto del cuerpo del cilindro maestro del freno delantero que regula la presión del fluido podría bloquearse al soltar la palanca del freno. Si esto sucede, puede que la palanca del freno requiera una carrera superior a la normal a la hora de accionar el freno delantero. Esto puede provocar un aumento de la distancia de frenado y, por consiguiente, un mayor riesgo de colisión. ¿Qué está haciendo Suzuki para solucionar este problema? Su concesionario Suzuki sustituirá el cuerpo del cilindro maestro del freno delantero por una pieza revisada. La nueva pieza tiene un conducto de líquido de frenos revisado que evitará que se produzca este problema. La reparación requerirá aproximadamente una hora de trabajo y no se le cobrará ninguna pieza o mano de obra en relación con la retirada. Qué debería hacer: Para acelerar la reparación asociada a la retirada, debe concertar una cita con su concesionario autorizado de Suzuki, que solicitará las piezas necesarias, para que lleguen al concesionario cuando lleve su motocicleta para realizar la reparación. Aunque la reparación necesite una hora para su realización, debe dar el tiempo adicional necesario para llevar a cabo los trámites con el concesionario al dejar y recoger su motocicleta después de la reparación. Antes de realizar la reparación asociada a la retirada, Suzuki recomienda lo siguiente: Minimice el uso de su motocicleta antes de que se haya completado la reparación. Si decide utilizarla, siga las siguientes instrucciones. o Utilizando la lista de comprobación de la página 3-7 de su Manual del Propietario de Hayabusa, compruebe que el juego de la palanca del freno delantero no sea excesivo, que no haya «esponjosidad» en la palanca y que su funcionamiento sea fluido. o Si el juego de la palanca del freno es normal y se nota firme al apretar la palanca, puede pilotar su motocicleta con precaución. Deje una distancia adicional para el frenado. o Si el juego de la palanca del freno es excesivo o si nota «esponjosidad» al apretar la palanca, apriete la palanca al máximo 2 o 3 veces para ver si el juego de la palanca y si la sensación al apretar la palanca vuelve a ser normal. Si es así, puede pilotar la motocicleta con precaución. Deje una distancia adicional para el frenado. o Si la palanca del freno sigue teniendo un juego excesivo y se observa «esponjosidad» al apretarla, pónga se en contacto con su concesionario Suzuki para solicitar una cita Qué debe hacer si ha recibido esta notificación por error: Se le ha enviado esta notificación en virtud de la información más reciente que obra en nuestro poder. Si ya no posee la motocicleta indicada en esta notificación, cumplimente y devuelva la tarjeta adjunta de Cambio de dirección/propietario a Suzuki Del Caribe Inc., y reenvíe esta notificación de retirada al propietario actual (si sabe quién es). Si usted es el arrendador de este vehículo, envíe una copia de este aviso al arrendatario dentro de los diez días para cumplir con las regulaciones federales. Reembolso para el cliente por reparaciones realizadas antes de esta notificación de retirada de seguridad:3 Si su motocicleta está incluida en esta retirada y ha pagado por reparaciones para solucionar el defecto relacionado con esta retirada, puede optar a un reembolso total o parcial. Tenga en cuenta las siguientes condiciones para el reembolso: Solo se podrán reembolsar las reparaciones realizadas para solucionar el defecto relacionado con esta retirada. Los gastos adicionales, como remolcado, alquiler de coche, alojamiento, reparaciones de daños, etc. no serán reembolsados. No se ofrecerá ningún reembolso para el mantenimiento programado rutinario. El reembolso podrá limitarse al precio de venta recomendado de las piezas, a las tarifas de tiempo de mano de obra publicadas por Suzuki para las reparaciones y a la tarifa de mano de obra que un concesionario Suzuki autorizado de la misma zona pueda cobrar por la misma reparación. Las reclamaciones de reembolsos también se pueden excluir si el solicitante no envía la documentación correspondiente. Esta documentación incluye una prueba de propiedad, una orden de reparación y una prueba de pago de la reparación. Con quién debe ponerse en contacto si tiene algún problema: Su concesionario Suzuki puede ofrecerle la respuesta más rápida a sus preguntas y dudas acerca de esta campaña de retirada de seguridad. Si tiene alguna dificultad en relación con esta campaña de retirada, puede ponerse en contacto con el Departamento de Atención al Cliente en EE. UU. de Suzuki para solicitar ayuda llamando al (787) 622-0600 de 8:00 AM a 5:00 PM, horario del Pacífico. Tenga listo su número de identificación del vehículo (VIN) cuando realice la llamada. Si necesita localizar su concesionario de Suzuki más cercano, visite haga clic en www.suzukipr.com OWNERS (PROPIETARIOS), desplácese hasta la parte inferior de la página a la lista de RESOURCES (RECURSOS) y seleccione Buscar un concesionario. En la página Buscar un concesionario, introduzca su código postal y seleccione Enviar. Si cree que Suzuki no ha proporcionado el servicio de la campaña de retirada de seguridad de forma gratuita o que no puede hacerlo en un plazo de tiempo razonable, puede enviar una queja al Administrador de la Agencia Nacional de Seguridad del Tráfico en Autopistas, 1200 New Jersey Ave., S.E., Washington D.C., 20590 o llame al número gratuito de la Línea de Seguridad de Vehículos al 1-888-327-4236 (TTY: 1-888-424-9153) o visite www.safercar.gov. Lamentamos cualquier inconveniente que pueda causarle esta campaña de retirada. Esperamos que comprenda que su seguridad y satisfacción son prioridades importantes para nosotros. Lamentamos sinceramente cualquier inconveniente que pueda causarle esta Retirada de seguridad importante, pero estamos seguros de que comprenderá nuestro interés por su seguridad y su satisfacción continua con su motocicleta Suzuki Hayabusa. Atentamente,
Suzuki Del Caribe Inc.
Suzuki del Caribe Inc P.O.BOX 29718 SAN JUAN PR 00929 Suzuki Recall #2A99 NHTSA Recall #23V088 IMPORTANT SAFETY RECALL This Notice Applies to Your Suzuki Hayabusa Motorcycle March 31st, 2023 Dear Suzuki Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2022 model-year Hayabusa motorcycles. According to our records, you own one of the motorcycles affected by this recall. What is the problem? In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash. What is Suzuki doing to solve the problem? Your Suzuki dealer will replace the front brake master cylinder body with a revised part. The new part has a revised brake fluid passage that will prevent this condition from occurring. The repair will take approximately one hour to perform, and there will be no charge to you for any recall-related parts or labor. What you should do: To expedite the recall repair, set an appointment with your authorized Suzuki dealer who will then order the necessary parts, so they are at the dealership when you bring your motorcycle in for the repair. While the actual repair takes about one hour to perform, please allow for additional time processing paperwork with the dealer when you drop off and then pick up your motorcycle following the repair. Before the recall repair is performed, Suzuki recommends the following: Minimize riding your motorcycle until the recall has been completed. If you choose to ride, please follow the following instructions: o Using the check list on page 3-7 of your Hayabusa’s Owner’s Manual, verify that the front brake lever play is not excessive, and there is no “sponginess” at the lever, and its operation is smooth. o If the brake lever play is normal and feels firm when you squeeze the lever you can ride your motorcycle with caution; allow additional distance for braking. o If the brake lever play is excessive or you feel “sponginess” when you squeeze the lever, squeeze the lever fully 2 or 3 times to see if the lever play and feel return to normal. If it does, you can ride your motorcycle with caution; allow additional distance for braking. o If the brake lever play remains excessive and there is “sponginess” when you squeeze the lever, contact your Suzuki dealer to discuss how to bring the motorcycle to the dealership for the recall repair. What to do if you receive this notice in error: This notice was mailed to you according to the latest information that is available to us. If you no longer own the motorcycle described in this notice, please complete, and return the attached Change of Address/Ownership card to Suzuki del Caribe Inc, and forward this recall information to the current owner (if known). If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. Customer reimbursement for repairs before this Safety Recall Notification: If your motorcycle is included in this recall and you have paid for repairs to address the defect that led to this recall, you may be eligible for full or partial reimbursement. Please note the following conditions for reimbursement: Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be provided for routine scheduled maintenance. Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for the repair, and the labor rate that an authorized Suzuki dealer in the same area would charge for the same repair. Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair. Who to contact if you experience problems: Your Suzuki dealer can provide you the fastest response to your questions or concerns about this safety recall campaign. If you have any difficulty with this recall campaign, you may contact Suzuki Del Caribe Inc U.S. Customer Service Department for assistance at (787) 622-0600 during the hours of 8:00 AM to 5:00 PM Pacific Time. Please have your vehicle identification number (VIN) ready when calling. If you need to locate your nearest Suzuki dealer, please visit www.suzukipr.com, click on OWNERS, scroll to the bottom of the page to the RESOURCES list and select Find a Dealer. On the Find a Dealer page enter your zip code and select Submit. If you believe that Suzuki has failed to provide the safety recall campaign service without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-424-9153) or go to www.safercar.gov. We apologize for any inconvenience this recall campaign causes you. We hope you understand that your safety and satisfaction are important priorities for us. We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you understand our interest in your safety and your continued satisfaction with your Suzuki Hayabusa motorcycle. Sincerely, Suzuki Del Caribe Inc.
(Español al dorso)
March 31st, 2023
Dear Suzuki Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2022 model-year Hayabusa motorcycles. According to our records, you own one of the motorcycles affected by this recall.
What is the problem?
In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash.
What is Suzuki doing to solve the problem?
Your Suzuki dealer will replace the front brake master cylinder body with a revised part. The new part has a revised brake fluid passage that will prevent this condition from occurring. The repair will take approximately one hour to perform, and there will be no charge to you for any recall-related parts or labor.
What you should do:
To expedite the recall repair, set an appointment with your authorized Suzuki dealer who will then order the necessary parts, so they are at the dealership when you bring your motorcycle in for the repair. While the actual repair takes about one hour to perform, please allow for additional time processing paperwork with the dealer when you drop off and then pick up your motorcycle following the repair.
Before the recall repair is performed, Suzuki recommends the following:
• Minimize riding your motorcycle until the recall has been completed.
• If you choose to ride, please follow the following instructions:
o Using the check list on page 3-7 of your Hayabusa’s Owner’s Manual, verify that the front brake lever play is not excessive, and there is no “sponginess” at the lever, and its operation is smooth.
o If the brake lever play is normal and feels firm when you squeeze the lever you can ride your motorcycle with caution; allow additional distance for braking.
o If the brake lever play is excessive or you feel “sponginess” when you squeeze the lever, squeeze the lever fully 2 or 3 times to see if the lever play and feel return to normal. If it does, you can ride your motorcycle with caution; allow additional distance for braking.
o If the brake lever play remains excessive and there is “sponginess” when you squeeze the lever, contact your Suzuki dealer to discuss how to bring the motorcycle to the dealership for the recall repair.
What to do if you receive this notice in error:
This notice was mailed to you according to the latest information that is available to us. If you no longer own the motorcycle described in this notice, please complete, and return the attached Change of Address/Ownership card to Suzuki del Caribe Inc, and forward this recall information to the current owner (if known). If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
Customer reimbursement for repairs before this Safety Recall Notification:
If your motorcycle is included in this recall and you have paid for repairs to address the defect that led to this recall, you may be eligible for full or partial reimbursement. Please note the following conditions for reimbursement:
Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be provided for routine scheduled maintenance. may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for the repair, and the labor rate that an authorized Suzuki dealer in the same area would charge for the same repair.
Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair.
Who to contact if you experience problems:
Your Suzuki dealer can provide you the fastest response to your questions or concerns about this safety recall campaign. If you have any difficulty with this recall campaign, you may contact Suzuki Del Caribe Inc. U.S. Customer Service Department for assistance at (787) 622-0600 during the hours of 8:00 AM to 5:00 PM Pacific Time. Please have your vehicle identification number (VIN) ready when calling.
need to locate your nearest Suzuki dealer, please visit www.suzukipr.com, click on OWNERS, scroll to the bottom of the page to the RESOURCES list and select Find a Dealer. On the Find a Dealer page enter your zip code and select Submit.
If you believe that Suzuki has failed to provide the safety recall campaign service without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-424-9153) or go to www.safercar.gov.
We apologize for any inconvenience this recall campaign causes you. We hope you understand that your safety and satisfaction are important priorities for us.
We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you understand our interest in your safety and your continued satisfaction with your Suzuki Hayabusa motorcycle.
Sincerely,
Suzuki Del Caribe Inc.
Suzuki del Caribe Inc P.O.BOX 29718 SAN JUAN PR 00929
Suzuki Recall #2A99
NHTSA Recall #23V088
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Montgomery Motors, Ltd.
Suzuki Recall #2A99
NHTSA Recall #23V088
IMPORTANT SAFETY RECALL
This Notice Applies to Your Suzuki Hayabusa Motorcycle
Phone (808)536-7023 suzukiwarranty@montgomerymotorsltd.com Fax (808)533-2483
______VIN___________
March 1,2023
Dear Suzuki Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2022 model-year Hayabusa motorcycles. According to our records, you own one of the motorcycles affected by this recall.
What is the problem?
In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash.
What is Suzuki doing to solve the problem?
Your Suzuki dealer will replace the front brake master cylinder body with a revised part. The new part has a revised brake fluid passage that will prevent this condition from occurring. The repair will take approximately one hour to perform, and there will be no charge to you for any recall-related parts or labor.
What you should do:
To expedite the recall repair, set an appointment with your authorized Suzuki dealer who will then order the necessary parts, so they are at the dealership when you bring your motorcycle in for the repair. While the actual repair takes about one hour to perform, please allow for additional time processing paperwork with the dealer when you drop off and then pick up your motorcycle following the repair.
Before the recall repair performed, Suzuki recommends the following:
• Minimize riding your motorcycle until the recall has been completed.
• If you choose to ride, please follow the following instructions: o Using the check list on page 3-7 of your Hayabusa’s Owner’s Manual, verify that the front brake lever play is not excessive, and there is no “sponginess” at the lever, and its operation is smooth.
• If the brake lever play is normal and feels firm when you squeeze the lever you can ride your motorcycle with caution; allow additional distance for braking.
• If the brake lever play is excessive or you feel “sponginess” when you squeeze the lever, squeeze the lever fully 2 or 3 times to see if the lever play and feel return to normal. If it does, you can ride your motorcycle with caution; allow additional distance for braking.
• If the brake lever play remains excessive and there is “sponginess” when you squeeze the lever, contact your Suzuki dealer to discuss how to bring the motorcycle to the dealership for the recall repair.
What to do if you receive this notice in error:
This notice was mailed to you according to the latest information that is available to us. If you no longer own the motorcycle described in this notice, please complete, and return the attached Change of Address/Ownership card to Montgomery Motors Ltd. and forward this recall information to the current owner (if known). If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
Customer reimbursement for repairs before this Safety Recall Notification:
If your motorcycle is included in this recall and you have paid for repairs to address the defect that led to this recall, you may be eligible for full or partial reimbursement. Please note the following conditions for reimbursement:
Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be provided for routine scheduled maintenance. Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for the repair, and the labor rate that an authorized Suzuki dealer in the same area would charge for the same repair.
Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair.
Who to contact if you experience problems:
Your Suzuki dealer can provide you the fastest response to your questions or concerns about this safety recall campaign. If you have any difficulty with this recall campaign, you may contact Montgomery Motors Ltd. Warranty Service Department for assistance at (808) 536-7023 ext.102, during the hours of 9:00 AM to 4:30 PM Pacific Time. Please have your vehicle identification number (VIN) ready when calling.
If you need to locate your nearest Suzuki dealer, please visit www.suzukicycles.com, click on OWNERS, scroll to the bottom of the page to the RESOURCES list and select Find a Dealer. On the Find a Dealer page enter your zip code and select Submit.
If you believe that Montgomery Motors Ltd. has failed to provide the safety recall campaign service without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-424-9153) or go to www.safercar.gov.
We apologize for any inconvenience this recall campaign causes you. We hope you understand that your safety and satisfaction are important priorities for us.
We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you understand our interest in your safety and your continued satisfaction with your Suzuki Hayabusa motorcycle.
Sincerely,
Montgomery Motors Ltd.
**************************************************************************************************************
If you no longer own the vehicle below, or if the name or address shown are incorrect, please fill out this card and mail it – no postageis necessary. Do not mail card if you own the vehicle and your name and address are shown correctly in the box below. Thank you for your assistance.IMPORTANTNAME/ADDRESS CORRECTIONVEHICLE STATUSIf you still own this vehicle, but your name or address was incorrect, please correct theinformation and return this card.(LINEOUT INCORRECT INFORMATION AND ENTER CORRECT DATA)Vehicle:If you do not own this vehicle, please fill in thefollowing vehicle information as applicable:If you know the name and address of the newowner, please enter them below:NameCityStateAddressZipDateYour SignatureNever owned this vehicleVehicle sold/transferred/tradedVehicle scrappedVehicle stolenVehicle exportedOther:___________________________________________Suzuki Recall #2A99NHTSARecall #23V0881/2 Suzuki Motor USA, LLC P.O. Box 1100, Brea, CA 92822 IMPORTANT SAFETY RECALL This Notice Applies to Your SuzukiHayabusaMotorcycleMay 15, 2023 Dear Suzuki Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2022 model-year Hayabusa motorcycles. According to our records, you own one of the motorcycles affected by this recall. What is theproblem?In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash.What isSuzukidoing tosolve the problem?Your Suzuki dealer will replace the front brake master cylinder body with a revised part. The new part has a revised brake fluid passage that will prevent this condition from occurring. The repair will take approximately one hour to perform, and there will be no charge to you for any recall-related parts or labor. What you should do:To expedite the recall repair, set an appointment with your authorized Suzuki dealer who will then order the necessary parts, so they are at the dealership when you bring your motorcycle in for the repair. While the actual repair takes about one hour to perform, please allow for additional time processing paperwork with the dealer when you drop off and then pick up your motorcycle following the repair. Before the recall repair is performed, Suzuki recommends the following: •Minimize riding your motorcycle until the recall has been completed.•If you choose to ride, please follow the following instructions:oUsing the check list on page 3-7 of your Hayabusa’s Owner’s Manual, verify that thefront brake lever play is not excessive, and there is no “sponginess” at the lever, andits operation is smooth.oIf the brake lever play is normal and feels firm when you squeeze the lever you canride your motorcycle with caution; allow additional distance for braking.oIf the brake lever play is excessive or you feel “sponginess” when you squeeze thelever, squeeze the lever fully 2 or 3 times to see if the lever play and feel return tonormal. If it does, you can ride your motorcycle with caution; allow additional distancefor braking.oIf the brake lever play remains excessive and there is “sponginess” when you squeezethe lever, contact your Suzuki dealer to discuss how to bring the motorcycle to thedealership for the recall repair.Specialincentivefor repair: Customers who have the recall repair performed no later than August 31, 2023, are eligible for a $100 gift card. To receive the gift card, have the recall repair performed by August 31, 2023, make a legible scan of your completed service repair order, and send by email to: motorcyclecr@suz.com. In the body of the email include your name, address, telephone number, and email address. Please allow 30 days to process. This incentive is only valid in the continental U.S.
1
2A99
WARRANTY / SERVICE DEPT.SUZUKI MOTOR USA, LLC PO BOX 1100BREA, CA 92822-99882/2 Suzuki Motor USA, LLC P.O. Box 1100, Brea, CA 92822 What to do if you receive this notice in error:This notice was mailed to you according to the latest information that is available to us. If you no longer own the motorcycle described in this notice, please complete, and return the attached Change of Address/Ownership card to Suzuki Motor USA, LLC and forward this recall information to the current owner (if known). If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations Customer reimbursement for repairs before this Safety Recall Notification:If your motorcycle is included in this recall and you have paid for repairs to address the defect that led to this recall, you may be eligible for full or partial reimbursement. Please note the following conditions for reimbursement: Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be provided for routine scheduled maintenance. Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for the repair, and the labor rate that an authorized Suzuki dealer in the same area would charge for the same repair. Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair. Who to contact if you experience problems:Your Suzuki dealer can provide you the fastest response to your questions or concerns about this safety recall campaign. If you have any difficulty with this recall campaign, you may contact Suzuki’s U.S. Customer Service Department for assistance at (714) 572-1490 during the hours of 7:30 AM to 4:30 PM Pacific Time. Please have your vehicle identification number (VIN) ready when calling. If you need to locate your nearest Suzuki dealer, please visit www.suzukicycles.com, click on OWNERS, scroll to the bottom of the page to the RESOURCES list and select Find a Dealer. On the Find a Dealer page enter your zip code and select Submit. If you believe that Suzuki has failed to provide the safety recall campaign service without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-424-9153) or go to www.safercar.gov. We apologize for any inconvenience this recall campaign causes you. We hope you understand that your safety and satisfaction are important priorities for us. We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you understand our interest in your safety and your continued satisfaction with your Suzuki Hayabusa motorcycle. Sincerely, Suzuki Motor USA, LLC.
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Suzuki Recall #2A99 NHTSA Recall #23V088
1/2
Suzuki Motor USA, LLC P.O. Box a, CA 92822 March 6, 2023
IMPORTANT SAFETY RECALL
This Notice Applies to Your Suzuki Hayabusa Motorcycle
(VIN) Dear Suzuki Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2022 model-year Hayabusa motorcycles. According to our records, you own one of the motorcycles affected by this recall.
What is the problem?
In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash.
What is Suzuki doing to solve the problem?
Your Suzuki dealer will replace the front brake master cylinder body with a revised part. The new part has a revised brake fluid passage that will prevent this condition from occurring. The repair will take approximately one hour to perform, and there will be no charge to you for any recall-related parts or labor.
What you should do:
To expedite the recall repair, set an appointment with your authorized Suzuki dealer who will then order the necessary parts, so they are at the dealership when you bring your motorcycle in for the repair. While the actual repair takes about one hour to perform, please allow for additional time processing paperwork with the dealer when you drop off and then pick up your motorcycle following the repair.
Before the recall repair is performed, Suzuki recommends the following:
• Minimize riding your motorcycle until the recall has been completed.
• If you choose to ride, please follow the following instructions:
o Using the check list on page 3-7 of your Hayabusa’s Owner’s Manual, verify that the front brake lever play is not excessive, and there is no “sponginess” at the lever, and its operation is smooth.
o If the brake lever play is normal and feels firm when you squeeze the lever you can ride your motorcycle with caution; allow additional distance for braking.
o If the brake lever play is excessive or you feel “sponginess” when you squeeze the lever, squeeze the lever fully 2 or 3 times to see if the lever play and feel return to normal. If it does, you can ride your motorcycle with caution; allow additional distance for braking.
o If the brake lever play remains excessive and there is “sponginess” when you squeeze the lever, contact your Suzuki dealer to discuss how to bring the motorcycle to the dealership for the recall repair.
Special incentive for repair:
Customers who have the recall repair performed no later than August 31, 2023, are eligible for a $100 gift card. To receive the gift card, have the recall repair performed by August 31, 2023, make a legible scan of your completed service repair order, and send by email to: motorcyclecr@suz.com.
In the body of the email include your name, address, telephone number, and email address. Please allow 30 days to process. This incentive is only valid in the continental U.S.
1
## What to do if you receive this notice in error:
This notice was mailed to you according to the latest information that is available to us. If you no longer own the motorcycle described in this notice, please complete, and return the attached Change of Address/Ownership card to Suzuki Motor USA, LLC and forward this recall information to the current owner (if known). If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
Customer reimbursement for repairs before this Safety Recall Notification:
If your motorcycle is included in this recall and you have paid for repairs to address the defect that led to this recall, you may be eligible for full or partial reimbursement. Please note the following conditions for reimbursement:
Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be provided for routine scheduled maintenance. Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for the repair, and the labor rate that an authorized Suzuki dealer in the same area would charge for the same repair.
Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair.
Who to contact if you experience problems:
Your Suzuki dealer can provide you the fastest response to your questions or concerns about this safety recall campaign. If you have any difficulty with this recall campaign, you may contact Suzuki’s
U.S. Customer Service Department for assistance at (714) 572-1490 during the hours of 7:30 AM to 4:30 PM Pacific Time. Please have your vehicle identification number (VIN) ready when calling.
If you need to locate your nearest Suzuki dealer, please visit www.suzukicycles.com, click on OWNERS, scroll to the bottom of the page to the RESOURCES list and select Find a Dealer. On the Find a Dealer page enter your zip code and select Submit.
If you believe that Suzuki has failed to provide the safety recall campaign service without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-424-9153) or go to www.safercar.gov.
We apologize for any inconvenience this recall campaign causes you. We hope you understand that your safety and satisfaction are important priorities for us.
We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you understand our interest in your safety and your continued satisfaction with your Suzuki Hayabusa motorcycle.
Sincerely, Suzuki Motor USA, LLC.
2/2
Suzuki Motor USA, LLC P.O. Box 1100, Brea, CA 92822
**************************************************************************************************************
ANNEX 4
SAMPLE of the Announcement Letter to the Owners of the Affected Vehicle
IMPORTANT RECALL NOTICE
Dear SUZUKI Owner:
SUZUKI DISTRIBUTOR has decided to implement a Recall Campaign for certain GSX1300RM2 vehicles. According to our records, you own one of the vehicles that are affected by this Recall campaign.
We found that the fluid passage in the front brake master cylinder body may remain closed though the brake lever released due to improper setting of the passage for adjusting the brake fluid pressure.
This can lead the excessive brake lever play under certain condition, and in the worst case, the braking distance may increase.
Instruction has been sent to the authorized Suzuki dealers. Please contact your authorized Suzuki
dealer and have your vehicle take the necessary rework.
This rework will be performed at no cost to you for parts and labor and it can be completed in less
than 0.9H if you have an appointment.
If your dealer unfortunately fails to make this repair without charge or within a reasonable period of
time, we would like to recommend you to kindly consult SUZUKI DISTRIBUTOR at .
If you no longer own this vehicle, please kindly inform or your
authorized Suzuki dealer of the change of owner information.
We are very sorry for any inconvenience this Recall campaign may cause, but we are certain that
you understand our interest in your continued satisfaction with Suzuki products.
Sincerely yours,
Suzuki Distributor
**************************************************************************************************************
/ 6
GS/GSX/GSX-R No. 259A February 27, 2023
SERVICE Motorcycle / ATV
Recall service overview:
Replace the master cylinder body and piston cup set of the front brake master cylinder assembly. You will also replenish the brake fluid and bleed any air from the brake system. To read the full GS/GSX/GSX-R No. 259 Safety Recall Campaign bulletin, CLICK HERE.
Recall service priority:
Please prioritize completion of the recall service for your affected Hayabusa customers. Owners of affected Hayabusa motorcycles will be notified by letter the week of March 1, 2023. For their safety and satisfaction, we strongly suggest you do not wait for them to contact you, but you should take the initiative to contact them to set an appointment to perform the recall service as soon as possible.
When speaking to the owner of an affected motorcycle let him/her know that you are ordering the necessary Front Master Cylinder Parts Set. Let the customer know there will be no charge for parts or labor. Set an appointment to install the parts, perform the recall service, and then submit a warranty request to Suzuki Motor USA, LLC (SMO).
If your dealership is contacted by someone who has an affected Hayabusa, but you did not sell the motorcycle, let the owner know you can assist with the Front Brake Master Cylinder Body Replacement recall service. Let the customer know there will be no charge for parts or labor. You can then order the necessary Front Master Cylinder Parts Set. Set an appointment to perform the recall service, and then submit a warranty request to SMO.
Provide your Hayabusa customers the premium service that ownership of Suzuki’s flagship sportbike conveys. If you need support to address a customer’s needs or concerns, please call TECH LINE at (714) 996-7480 or contact your Suzuki Technical Service & Parts Manager (TSPM).
SAFETY RECALL CAMPAIGN 2A99 2022 Hayabusa Front Brake Master Cylinder Body Replacement Service Counter, Parts, & Warranty Administration
Reference: Service Bulletin GS/GSX/GSX-R No. 259 (02/27/2023)
& Hayabusa GSX1300R Service Manual (99500-10L00-03E) Recall adminstration sections:
• Service Counter – pages 1 & 2, related to Hayabusa customer & dealership Sales Department support
• Parts – page 3, related to parts ordering
• Warranty – page 4, related to processing the recall service warranty claims
Special customer incentive* for timely repair:
Customers who have the recall repair performed no later than August 31, 2023, are eligible for a $100 gift card from Suzuki for their prompt response.
For the customer to receive the gift card, they must have the recall repair performed by August 31, 2023, and then make a legible scan of the completed service repair order, and send it by email to: motorcyclecr@suz. com. In the body of the email they must include their name, address, telephone number, and email address. Customers will need to allow 30 days for processing. This incentive is only valid in the continental U.S.
Please perform the recall service promptly so your customer can take advantage of this incentive. If you have
any questions, contact TECH-LINE at (714) 996-7480 or your Technical Service & Parts Manager (TSPM).
* See customer letter on pages 5 & 6 of this bulletin Continued on the following page >> Affected model VIN range:
Model Year Spec. VIN Range GSX1300R 2022 (M2)
GSX1300R 2022 (M2) E03 E33 JS1EJ11B#N7100001 -JS1EJ11B#N7102431 JS1EJ11D#N7100001 -JS1EJ11D#N7100247 • NOT all motorcycles in the VIN range above are affected, verify recall status with Suzuki CONNECT.
“#” indicates any check digit from O to 9 and X. Use Suzuki CONNECT to verify recall status:
Before performing the recall repair on a Hayabusa, first verify the repair needs to be performed by checking the motorcycle’s VIN and accessing the Vehicle Master Inquiry on Suzuki Connect and checking the repair status.
If the recall repair needs to be performed, you will see the message “CAMPAIGN NOT YET PERFORMED.”
If you have a question regarding motorcycle eligibility, call TECH LINE at (714) 996-7480 or contact your Suzuki Technical Service & Parts Manager (TSPM). VIN Location .:. unsold, affected Hayabysa motorcycles io Suzuki dealer ioventory;
Support your Sales Department by checking your unsold new and used inventory to see if you have any affected 2022 Hayabusa models (refer to “Use Suzuki CONNECT to verify recall status” above). If so, order the necessary Front Master Cylinder Parts Set, repair the motorcycle, and then submit a warranty request to Suzuki Motor USA, LLC (SMO).
You must do this before selling or transferring the motorcycle. It is a violation of Federal law to sell or deliver any new or used motorcycle, scooter, ATV, or item of motor vehicle equipment subject to a safety recall campaign under a sale or lease until the defect or non-compliance has been corrected. Known unsold, affected Hayabusa motorcycles – VIN list: GSX1300RRZM2 Important:
Even if an unsold or used 2022 Hayabusa in your inventory is not on this VIN list, you must confirm its recall status using the Vehicle Master Inquiry feature on Suzuki CONNECT (as listed above). 2/6 Continued on the following page » Ordering parts for the Safety Recall Campaign:
You dealership will be responsible for ordering parts for this recall using normal parts ordering procedures for each motorcycle. Recall service parts are available now. You must also use the proper Suzuki ECSTAR DOT 4 brake fluid. If you have any questions regarding parts orders, please contact SMO Parts Coordination at (714) 854- 2165. Have the VIN available when ordering or discussing parts.
Recall service parts:
Part Name Part Number Quantity Includes
BODY, FR MASTER CYLINDER (59660-10L00-RXO) x 1 (D
PISTON SET, FRONT MASTER PARTS SET, FR MASTER CYLINDER 59600-10860-RXO 1 (59610-10L00-RXO) x 1 ®
CIRCLIP (59665-29G00) x 1 @
NUT (08319-2106A) x 1 ©
WASHER (09161-10009) x 2@ BODY, FR MASTER CYLINDER Brake flyjd:
You will be reimbursed for brake fluid used in the recall service.
The required brake fluid is Suzuki ECSTAR DOT 4 (990A0-01E91-12Z). Recall service parts identification:
Original part New, recall service part n Original, Pre-recall Front Brake Master Cylinders:
If your dealership hasany new, original design front brake master cylinders (59600-1OLOO, CYLINDERASSY, FRONT) in your spare parts inventory, or have installed this master cylinder on Hayabusa during a repair, please contact your Technical Service & Parts Manager (TSPM) or TECH-LINE at (714) 996-7480 to report the part’s status.
3/6 Continued on the following page » Warranty claim processing:
Submit a warranty claim for each recall repair immediately upon completion. This campaign requires you to file a warranty claim using ONE of the methods described below. Suzuki CONNECT Short Campaign Claim: The Short Campaign Claim will reimburse you for the Front Brake Master Cylinder Body Replacement Kit and brake fluid, plus 0.9 hour labor. CAMPAIGN 2A99 GSX1300RM2 FRONT BRAKE MASTER CYLINDER BODY REPLACEMENT SUZUKI CONNECT SHORT FORM INSTRUCTIONS CLAIM INFORMATION: CLAIM NUMBER: ENTRY TYPE:
REPAIR DATE: MILEAGE: CAMPAIGN NUMBER: XXXXX,X (Dealer enters number)
VIN, Model/Frame or Control/Sequence # (Dealer chooses) Enter date of repair
Enter mileage at repair date 2A99 Suzuki CONNECT Long Campaign Claim: The Long Campaign Claim will reimburse you for the Front Brake Master Cylinder Body Replacement Kit plus 0.9 hour labor, and additional parts and labor as authorized by your TSPM. You will need to add the brake fluid part number (990A0-01E91-12Z) to the additional parts list. CAMPAIGN 2A99 GSX1300RM2 FRONT BRAKE MASTER CYLINDER BODY REPLACEMENT SUZUKI CONNECT LONG FORM INSTRUCTIONS CLAIM INFORMATION: CLAIM NUMBER: ENTRY TYPE:
REPAIR DATE: MILEAGE: CAMPAIGN NUMBER: LABOR TIME:
PARTS INFORMATION: ADDITIONAL PARTS: AUTHORIZATION: FAILURE DESCRIPTION:
DESCRIPTION OF DEFECT: DESCRIPTION OF REPAIR: XXXXX,X (Dealer enters number)
VIN, Model/Frame or Control/Sequence # (Dealer chooses) Enter date of repair
Enter mileage at repair date 2A99
As authorized by your TSPM Additional parts as authorized by your TSPM
Only needed if additional parts or labor claimed Front brake master cylinder body replacement Performed service campaign repair per service bulletin If you have any questions related to this recall service, please call TECH-LINE at (714) 996-7480 or contact your Technical Service & Parts Manager (TSPM). Thank you for your attention to this recall service, The Suzuki Service Department 4 / 6 Continued on the following page >> CUSTOMER NOTIFICATION LETTER (page 1 of 2) Suzuki Recall #2A99 NHTSA Recall #23V088 IMPORTANT SAFETY RECALL
This Notice Applies to Your Suzuki Hayabusa Motorcycle March 1, 2023 Dear Suzuki Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2022 model-year Hayabusa motorcycles. According to our records, you own one of the motorcycles affected by this recall.
What is the problem?
In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash.
What is Suzuki doing to solve the problem?
Your Suzuki dealer will replace the front brake master cylinder body with a revised part. The new part has a revised brake fluid passage that will prevent this condiiion from occurring. The repair will take approximately one hour to perform, and there will be no charge to you for any recall-related parts or labor.
What you should do:
To expedite the recall repair, set an appointment with your authorized Suzuki dealer who will then order the necessary parts, so they are at the dealership when you bring your motorcycle in for the repair. While the actual repair takes about one hour to perform, please allow for additional time processing paperwork with the dealer when you drop off and then pick up your motorcycle following the repair.
Before the recall repair is performed, Suzuki recommends the following:
• Minimize riding your motorcycle until the recall has been completed.
• If you choose to ride, please follow the following instructions:
o Using the check list on page 3-7 of your Hayabusa’s Owner’s Manual, verify that the front brake lever play is not excessive, and there is no “sponginess” at the lever, and its operation is smooth.
o If the brake lever play is normal and feels firm when you squeeze the lever you can ride your motorcycle with caution; allow additional distance for braking.
o If the brake lever play is excessive or you feel “sponginess” when you squeeze the lever, squeeze the lever fully 2 or 3 times to see if the lever play and feel return to normal. If it does, you can ride your motorcycle with caution; allow additional distance for braking.
o If the brake lever play remains excessive and there is “sponginess” when you squeeze the lever, contact your Suzuki dealer to discuss how to bring the motorcycle to the dealership for the recall repair.
Special incentive for repair:
Customers who have the recall repair performed no later than August 31, 2023, are eligible for a $100 gift card. To receive the gift card, have the recall repair performed by August 31, 2023, make a legible scan of your completed service repair order, and send by email to: motorcyclecr@suz.com.
In the body of the email include your name, address, telephone number, and email address. Please allow 30 days to process. This incentive is only valid in the continental U.S. 1/2
Suzuki Motor USA, LLC P.O. Box 1100, Brea, CA 92822 5/6 Continued on the following page » CUSTOMER NOTIFICATION LETTER (page 2 of 2) What to do if you receive this notice in error:
This notice was mailed to you according to the latest information that is available to us. If you no longer own the motorcycle described in this notice, please complete, and return the attached Change of Address/Ownership card to Suzuki Motor USA, LLC and forward this recall information to the current owner (if known}. If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
Customer reimbursement for repairs before this Safety Recall Notification:
If your motorcycle is included in this recall and you have paid for repairs to address the defect that led to this recall, you may be eligible for full or partial reimbursement. Please note the following conditions for reimbursement:
Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be provided for routine scheduled maintenance. Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for the repair, and the labor rate that an authorized Suzuki dealer in the same area would charge for the same repair.
Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair.
Who to contact if you experience problems:
Your Suzuki dealer can provide you the fastest response to your questions or concerns about this safety recall campaign. If you have any difficulty with this recall campaign, you may contact Suzuki’s
U.S. Customer Service Department for assistance at (714) 572-1490 during the hours of 7:30 AM to 4:30 PM Pacific Time. Please have your vehicle identification number (VIN) ready when calling.
If you need to locate your nearest Suzuki dealer, please visit www.suzukicycles.com, click on OWNERS, scroll to the bottom of the page to the RESOURCES list and select Find a Dealer. On the Find a Dealer page enter your zip code and select Submit.
If you believe that Suzuki has failed to provide the safety recall campaign service without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-424-9153) or go to www.safercar.gov.
We apologize for any inconvenience this recall campaign causes you. We hope you understand that your safety and satisfaction are important priorities for us.
We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you understand our interest in your safety and your continued satisfaction with your Suzuki Hayabusa motorcycle.
Sincerely, Suzuki Motor USA, LLC.
2/2
Suzuki Motor USA, LLC P.O. Box 1100. Brea, CA 92822 6/6 END
**************************************************************************************************************
3
Original date: February 27, 2023
SAFETY RECALL CAMPAIGN 2A99
2022 Hayabusa Front Brake Master Cylinder Body Replacement
Affected Models: Certain 2022 Hayabusa (GSX1300RR/RRZM2) motorcycles
Affected Departments: Management, Service, Warranty, Sales, Parts, Accessories
Attachments: Sales Bulletin 21-093 (Hayabusa Stop Sales) & Customer Notification Letter
Reference: Hayabusa GSX1300R Service Manual (99500-10L00-03E)
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2022 model-year Hayabusa motorcycles.
GS/GSX/GSX-R No. 259 Revised: July 7, 2023 SERVICE Motorcycle / ATV
STOP DELIVERY OF AFFECTED VEHICLES IMMEDIATELY
DO NOT SELL OR DELIVER an affected motorcycle to a customer until you have completed or verified completion of the repair procedures outlined in this bulletin.
It is a violation of Federal law to sell or deliver any new motorcycle, scooter, ATV, or item of motor vehicle equipment subject to a safety recall campaign under a sale or lease until the defect or non- compliance has been corrected.
In addition, selling an unrepaired affected motorcycle, scooter, or ATV is a direct violation of your Suzuki dealer agreement and may lead to additional sanctions. What is the defect?
Suzuki Motor Corporation is initiating a safety recall campaign to replace the front brake master cylinder body.
In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash.
What Suzuki Motor USA, LLC, will do:
During the week of March 1, 2023, Suzuki Motor USA, LLC (SMO) will mail notifications to owners of affected Hayabusa motorcycles for whom we have information. The notice instructs the customer to contact a Suzuki dealer to schedule an appointment for the repair.
If you have sold an affected Hayabusa to a customer prior to receiving this bulletin, please contact the customer immediately to arrange for the motorcycle to be returned to your dealership for this safety recall campaign.
Ordering parts for the Safety Recall Campaign:
You will be responsible for ordering parts for this recall; please see page 3 for parts ordering procedure.
What your dealership will do:
1. Please prioritize completion of the recall service for your affected Hayabusa customers. For their safety and satisfaction, we strongly suggest you do not wait for them to contact you, but you should take the initiative to contact them to set an appointment to perform the recall service as soon as possible. Provide them the premium service that ownership of Suzuki’s flagship sportbike conveys. If you need support to address a customer’s needs or concerns, please call TECH LINE at (714) 996-7480 or contact your Suzuki Technical Service & Parts Manager (TSPM). Continued on the following page >> What your dealership will do (continued):
2. Check your unsold inventory to see if you have any affected 2022 Hayabusa models (refer to “Use Suzuki CONNECT to verify recall status” below). If so, order the necessary Front Master Cylinder Parts Set, repair the motorcycle, and then submit a warranty request to Suzuki Motor USA, LLC (SMO). You must do this before selling or transferring the motorcycle.
3. Check your sales records to contact customers to whom you have sold an affected Hayabusa motorcycle. Contact the owner of an affected motorcycle to alert him/her that you are ordering the necessary Front Master Cylinder Parts Set. Let the customer know there will be no charge for parts or labor. Set an appointment to install the parts, perform the recall service, and then submit a warranty request to SMO.
4. If your dealership is contacted by someone who has an affected Hayabusa, butyou didnot sell the motorcycle, let the owner know you can assist with the Front Brake Master Cylinder Body Replacement recall service. Let the customer know there will be no charge for parts or labor. You can then order the necessary Front Master Cylinder Parts Set. Set an appointment to perform the recall service, and then submit a warranty request to SMO.
Affected model VIN range: Model Year
GSX1300R 2022 (M2)
GSX1300R 2022 (M2) Spec. E03 E33 VIN Range JS1EJ11B#N JS1EJ11D#N – JS1EJ11B#N
– JS1EJ11D#N • NOT all motorcycles in the VIN range above are affected, verify recall status with Suzuki CONNECT.
• “#” indicates any check digit from O to 9 and X. Use Suzuki CONNECT to verify recall status:
Before performing the recall repair on a Hayabusa, first verify the repair needs to be performed by checking the motorcycle’s VIN and accessing the Vehicle Master Inquiry on Suzuki Connect and checking the repair status.
If the recall repair needs to be performed, you will see the message “CAMPAIGN NOT YET PERFORMED.”
If you have a question regarding motorcycle eligibility, call TECH LINE at (714) 996-7480 or contact your Suzuki Technical Service
& Parts Manager (TSPM). .. VIN Location 0 GSX1300RRZM2 Important:
Even if an unsold or used 2022 Hayabusa in your inventory is not on this VIN list, you must confirm its recall status using the Vehicle Master Inquiry feature on Suzuki CONNECT (as listed above).
2 / 23 Continued on the following page » Ordering parts for the Safety Recall Campaign:
You dealership will be responsible for ordering parts for this recall using normal parts ordering procedures for each motorcycle. Recall service parts are available now. You must also use the proper Suzuki ECSTAR DOT 4 brake fluid. If you have any questions regarding parts orders, please contact SMO Parts Coordination at (714) 854- 2165. Have the VIN available when ordering or discussing parts.
Recall service parts:
Part Name Part Number Quantity Includes
BODY, FR MASTER CYLINDER (59660-10L00-RXO) x 1 (D
PISTON SET, FRONT MASTER PARTS SET, FR MASTER CYLINDER 59600-10860-RXO (59610-10L00-RXO) x 1@
1
CIRCLIP (59665-29G00) x 1 @
NUT (08319-2106A) x 1@ WASHER (09161-10009) x 2@ BODY, FR MASTER CYLINDER Brake flyjd:
You will be reimbursed for brake fluid used in the recall service.
The required brake fluid is Suzuki ECSTAR DOT 4 (990A0-01E91-12Z). Recall service parts identification:
Original part New, recall service part C Original, Pre-recall Front Brake Master Cylinders:
If your dealership has any new, original design front brake master cylinders (59600-1OLOO, CYLINDERASSY, FRONT) in your spare parts inventory, or have installed this master cylinder on Hayabusa during a repair, please contact your Technical Service & Parts Manager (TSPM) or TECH-LINE at (714) 996-7480 to report the part’s status.
3 / 23 Continued on the following page » Warranty claim processing:
Submit a warranty claim for each recall repair immediately upon completion. This campaign requires you to file a warranty claim using ONE of the methods described below. Suzuki CONNECT Short Campaign Claim: The Short Campaign Claim will reimburse you for the Front Brake
Master Cylinder Body Replacement Kit and brake fluid, plus 0.9 hour labor. CAMPAIGN 2A99 GSX1300RM2 FRONT BRAKE MASTER CYLINDER BODY REPLACEMENT SUZUKI CONNECT SHORT FORM INSTRUCTIONS CLAIM INFORMATION: CLAIM NUMBER: ENTRY TYPE:
REPAIR DATE: MILEAGE: CAMPAIGN NUMBER: XXXXX,X (Dealer enters number)
VIN, Model/Frame or Control/Sequence # (Dealer chooses) Enter date of repair
Enter mileage at repair date
2A99 Suzuki CONNECT Long Campaign Claim: The Long Campaign Claim will reimburse you for the Front Brake Master Cylinder Body Replacement Kit plus 0.9 hour labor, and additional parts and labor as authorized by your TSPM. You will need to add the brake fluid part number (990A0-01E91-12Z) to the additional parts list. CAMPAIGN 2A99 GSX1300RM2 FRONT BRAKE MASTER CYLINDER BODY REPLACEMENT SUZUKI CONNECT LONG FORM INSTRUCTIONS CLAIM INFORMATION: CLAIM NUMBER: ENTRY TYPE:
REPAIR DATE: MILEAGE: CAMPAIGN NUMBER: LABOR TIME:
PARTS INFORMATION: ADDITIONAL PARTS: AUTHORIZATION: FAILURE DESCRIPTION:
DESCRIPTION OF DEFECT: DESCRIPTION OF REPAIR: XXXXX,X (Dealer enters number)
VIN, Model/Frame or Control/Sequence # (Dealer chooses) Enter date of repair
Enter mileage at repair date
2A99
As authorized by your TSPM Additional parts as authorized by your TSPM
Only needed if additional parts or labor claimed Front brake master cylinder body replacement Performed service campaign repair per service bulletin Special customer incentive* for timely repair:
Customers who have the recall repair performed no later than August 31, 2023, are eligible for a $100 gift card
from Suzuki for their prompt response.
For the customer to receive the gift card, they must have the recall repair performed by August 31, 2023, and then make a legible scan of the completed service repair order, and send it by email to: motorcyclecr@suz.com no later than September 15, 2023. In the body of the email they must include their name, address, telephone number, and email address. Customers will need to allow 30 days for processing. This incentive is only valid in the continental U.S.
Please perform the recall service promptly so your customer can take advantage of this incentive. If you have
any questions, contact TECH-LINE at (714) 996-7480 or your Technical Service & Parts Manager (TSPM).
* See customer letter on page 22 of this bulletin Incentive submission deadline added 07/07/2023 4 / 23 Continued on the following page >> FRONT BRAKE MASTER CYLINDER BODY REPLACEMENT RECALL SERVICE
• Follow the repair procedure listed on the following pages to replace the master cylinder body and piston cup set of the front brake master cylinder assembly. You will also replenish the brake fluid and bleed any air from the brake system. Parts Set, FR Master Cylinder Precautions:
• Take care to not let grease or oil (mineral oil, etc.) contaminate the brake system.
• When touching brake system components, keep your hands/work-gloves clean, and do not use tools contaminated with grease or oil (mineral oil, etc.).
• Brake fluid can damage painted surfaces, plastics and rubber materials, so do not allow the fluid to spill on any portion of the motorcycle.
• If brake fluid is spilled, flush it from the parts with water immediately.
• This brake system is filled with an ethylene glycol-based DOT 4 brake fluid.
• Do not use or mix different types of brake fluid, such as silicone-based or petroleum-based.
• Do not use any brake fluid taken from an old, used or unsealed containers.
• Never reuse brake fluid left over from a prior service or that has been stored for a long period of time.
• When replenishing brake fluid, take care to not let dust or other contaminates into the fluid.
• To avoid getting burned, do not touch the engine and exhaust system until they have cooled.
• Before the repair work, wash dirt off from the vehicle so that removed parts are kept free from dust.
• When 2 or more persons work together, pay attention to each other’s safety.
• When removing parts that are to be reused, keep them arranged in an orderly manner so that they may be reinstalled in the proper order and orientation. Refer to the Hayabusa Service Manual (99500-10L00-03E) for any details or procedures not mentioned in these instructions. 5 / 23 Continued on the following page » Required tools: Snap ring pliers Tool or item Size or capability
Suzuki special tool 09900-06108 (or equivalent) Box end wrench Socket wrench
Hexagon wrench (Allen-wrench) Ratchet handle
Phillips screwdriver Slot-style screwdriver Torque wrench Fluid receptacle and clear hose for brake fluid flush 8 mm
8 mm, 10 mm
5 mm, 6 mm
(to match socket wrench)
Medium (#2) Large
Range: 0.75 to 17.0 lb-ft
or (10 to 23 N.m) or (0.10 to 2.3 kgf-m)
(as required) Required chemicals: Chemical Suzuki ECSTAR DOT 4 Brake Fluid Suzuki silicone grease Number or quantity
990A0-01E90-12Z, as required
99000-25100, as required 6 / 23 Continued on the following page >> Front Brake Master
Cylinder Body Replacement Procedure:
Reference: GSX1300R Service Manual (99500-31527-0JE)
Remove the Front Brake Master Cylinder: 1. Turn the ignition switch OFF.
2. Position the motorcycle on a level surface and adjust the handlebars so the front brake master cylinder is level.
3. Place a clean absorbent clothG) underneath the master cylinder as shown in the image at right. This helps prevent brake fluid from getting on other parts if it is spilled or splashed during the repair. 4. Remove the reservoir cap screws @, the reservoir cap @, and the plate ©, and diaphragm ® from the front brake master cylinder. l: 5. Using a syringe or squeeze bottle, suck up as much of the brake fluid out of the reservoir as possible. 6. Unscrew and remove the brake hose union bolt ® and disconnect the brake hose (J). 7123 Continued on the following page » NOTE:
Cover the end of the disconnected brake hose with a plastic bag and tie it closed with a rubber band or twist tie to prevent brake fluid from spilling out from the brake hose. 7. Disconnect the front brake light switch lead wire coupler
CD from the front brake light switch @. 8. Remove the master cylinder holder bolts@, and then remove the master cylinder holder (clamp) @).
9. Remove the front brake master cylinder. NOTE:
When removing and handling the front brake master cylinder, take care to not spill the brake fluid still in the reservoir. 8 I 23 Continued on the following page » Replacement of the Master Cylinder Body and Piston Set: NOTE:
Only reuse parts that are clean of contamination and are in good condition. 1. Record the position of the brake lever adjuster (D. 2. Remove the brake lever pivot nut@, bolt, @, and brake lever©. 3. Remove the front brake light switch screw® and the
front brake light switch ® from the master cylinder 5
body. 4. Remove the dust boot (J) and the push rod @. 5. Remove the snap ring® with the special tool. Special tool:
Snap ring pliers (09900-06108) 9 I 23 Continued on the following page » 6. Remove the piston/cup set G), return spring @, and the return spring guide @ from the master cylinder body.
Replace this part Piston/cup set CD
Reuse these parts Return spring @
Return spring guide @ 7. Remove the master cylinder air bleeder valve and cap
© from the original master cylinder body®·
Replace this part Master cylinder body ® Reuse this part Air bleeder & cap © 8. Install the master cylinder bleeder valve and cap ® to the new master cylinder body and tighten it to the specified torque.
rs, Tightening torque:
0 Bleeder valve@: 4.45 lb-ft (6.0 N.m, 0.61 kgf-m) 9. Install the spring guide (J) and the return spring® into the new master cylinder body. NOTE:
When installing the return spring guide, fit the spring guide end ® into the hole @ of the master cylinder. 10 / 23 Continued on the following page » 10. Apply brake fluid to the new piston/cup setG) and install it into the new master cylinder body. 11. Using the snap ring pliers special tool, install the new snap ring @ into the new master cylinder. 1 Insert into the master cylinder body in this direction NOTE:
Before installation, feel for the rounded and sharp sides of the snap ring @.
Install the snap ring into the groove in the master cylinder so the sharp edge is facing outward. 0 Rounded side Sharp edge Sharp edge of snap side ring faces outward NOTE:
Make sure the snap ring @ is completely seated in the groove in the master cylinder.
If the snap ring is properly seated in the groove, it can be rotated (using the tip of the snap ring pliers) 12. Apply grease to the end of the push rod @.
‘””1:h Chemical:
121 Suzuki Silicone Grease (99000-25100) 11 / 23 Continued on the following page » 13. Install the dust boot G) and push rod@ into the new master cylinder NOTE:
Make sure the dust boot @ is completely seated to the grooved portion of the push rod © and in the body of the master cylinder® (as shown). 14. Align the protrusion® of the switch with the hole (J) at the bottom of the master cylinder, and then install the front brake light switch. 15. Install and tighten the front brake light switch screw®
to the specified torque. 8
Tightening torque:
Front brake light switch screw@: 0.9 lb.-ft (1.2 N.m, 0.12 kgf-m) 16. Apply grease to the contact points ® between the push rod and the brake lever.
‘”‘1:h Chemical:
lfil Suzuki Silicone Grease (99000-25100) 12 / 23 Continued on the following page » 17. Apply grease to the brake lever pivot bolt CD and the brake lever sliding surfaces (D, and install the brake lever.
“‘”‘1:tl Chemical:
lei Suzuki Silicone Grease (99000-25100) NOTE:
Make sure the push rod @ is fully inserted into the hole
@ of the brake lever. 18. Tighten the pivot bolt © and the new lock-nut ® to the specified torque. Tightening torque:
Brake lever pivot bolt @):
0. 75 lb.-ft (1.0 N.m, 0.10 kgf-m)
Brake lever pivot bolt lock-nut @:
4.35 lb-ft (5.9 N.m, 0.60 kgf-m) 13 / 23 Continued on the following page » Installation of the Front Brake Master Cylinder:
1. When installing the front brake master cylinder (D
onto the handlebar @, align the edge @ of the master cylinder body with the punch mark © on the handlebar, and tighten the upper holder bolt ® first. Tightening torque:
Front brake master cylinder holder bolt 8:
7.5 lb.-ft (10 N.m, 1.0 kgf-m) NOTE:
Orient the brake master cylinder holder® (clamp) “up” logo and arrow point upwards. 2. Connect the front brake light switch lead wire coupler (J)
to the front brake light switch @. 14 / 23 Continued on the following page » 3. Install the brake hose union bolt CD and new sealing washers @ to the brake hose ®·
4. Hand tighten the brake hose union bolt CD to the master cylinder body and then tighten it to the specific torque.
rs, Tightening torque:
O Brake hose union bolt 8:
17 lb-ft (23 N.m, 2.3 kgf-m) Replacement of Brake Fluid
& Air Bleeding of the Front Brake:
1. Verify that the lever adjuster CD is set in the #3 position. 2. Fill the reservoir with brake fluid so the depth of a is 8
mm (0.3 in) from the reservoir tank edge. Chemical: Brake Fluid
Suzuki ECSTAR DOT 4 (990A0-01E91-12Z) 3. Install the reservoir cap@ andlightly hand thread the reservoir cap screws in to hold the cap in place.
NOTE:
Using the partially inserted screws to hold the reservoir cap in place helps prevent debris from getting into the brake fluid and reduces the chance of fluid spilling onto the motorcycle or other surfaces. 4. Attach a clear hose® tothefront brake master cylinder air bleeder valve @. NOTE:
Make sure the opposite end of the clear hose is inserted into a receptacle (to catch expelled brake fluid so it will not spill onto the motorcycle or other surfaces). 15 / 23 Continued on the following page » 5. Squeeze the brake lever several times and, while holding the lever as close to the hand grip as possible, loosen the front brake master cylinder air bleeder valve
CD to drain the brake fluid and air into the receptacle.
6. Tighten the master cylinder air bleeder valve CD and slowly release the brake lever.
7. Repeat steps 5 and 6 until the brake fluid is flowing out of the tube with no air bubbles present. NOTE:
While bleeding the brake system, replenish the reservoir with brake fluid as necessary to keep the fluid at the proper level “8”. 8. Remove the clear hose from the front brake master cylinder air bleeder valve CD-
9. Tighten the front brake master cylinder air bleeder valve
CD to the specified torque
Tightening torque:
Front brake master cylinder air bleeder valve 0:
4.45 lb-ft (6.0 N.m, 0.61 kgf-m) 10. Attach a clear hose @ to the right front brake caliper air bleeder valve @. Check that the opposite end of the clear hose is inserted into a receptacle to catch the brake fluid that is expelled during the bleeding process. 11. Fill the reservoir with brake fluid up to the depth”8″ of 8 mm (0.3 in) from the reservoir tank edge. Install the reservoir cap © and lightly hand thread the reservoir cap screws in to hold the cap in place to prevent debris from getting into the brake fluid. Chemical: Brake Fluid
Suzuki ECSTAR DOT 4 (990A0-01E91-12Z) 16 / 23 Continued on the following page » 12. Loosen the right front brake caliper air bleeder and squeeze the brake lever several times until the brake fluid surface in the reservoir reaches the lower level mark. As each squeeze of the brake lever expels brake fluid into the receptacle, tighten the right front brake caliper air bleeder valve.
13. Repeat steps 11 and 12 three times. 14. Fill the reservoir with brake fluid up to the depth”8″ of 8 mm (0.3 in) from the reservoir tank edge. Install the reservoir cap CD and lightly hand thread the reservoir cap screws in to hold the cap in place to prevent debris from getting into the brake fluid. Chemical: Brake Fluid
Suzuki ECSTAR DOT 4 (990A0-01E91-12Z) 15. Squeeze the brake lever several times and, while holding the lever as close to the grip as possible, loosen the front brake master cylinder air bleeder valve to allow brake fluid and air bubbles to be expelled into the receptacle.
16. Tighten the front brake master cylinder air bleeder valve and release the brake lever slowly.
17. Repeat steps 15 and 16 until the brake fluid is flowing out without air bubbles. NOTE:
While bleeding the brake system, replenish the reservoir with brake fluid as necessary to keep the fluid at the proper level “8”. 18. Remove the clear hose from the right brake caliper air bleeder valve. 17 / 23 Continued on the following page » 19. Tighten the right brake caliper air bleeder valve CD to the specified torque.
m Tightening torque:
0 Front brake caliper air bleeder valve (D:
6.3 lb-ft (8.5 N.m, 0.87 kgf-m)
20. Install the rubber cap on the air bleeder valve. 21. Repeat steps 10 to 20 on the left brake caliper @ – replace the brake fluid and bleed the fluid of any air. NOTE:
If you encounter difficulty in bleeding air from the brake system, you can use the SDS-11 Diagnostic Tool and its Active Control function to cycle the ABS Control Unit.
This will help bring any trapped air up to the Front Brake Master Cylinder where it can be bled out of the brake fluid. 22. Remove the reservoir cap.
23. Fill the reservoir with brake fluid up to the depth”8″ of 8 mm (0.3 in) from the reservoir tank edge. Chemical: Brake Fluid
Suzuki ECSTAR DOT 4 (990A0-01E91-12Z) 24. Install the diaphragm, plate, reservoir cap © and reservoir cap screws @ to the front brake master cylinder reservoir. Tighten the reservoir cap screw to the specified torque.
m Tightening torque:
O Brake master cylinder reservoir cap screw 0:
1.1 lb-ft (1.5 N.m, 0.15 kgf-m) 18 / 23 Continued on the following page » Final check:
1. Check that each part that was serviced is set in its proper place and is securely fastened to the motorcycle.
2. Check that there is no fluid or grease residue on any part of the motorcycle (excluding components where a lubricating grease is specified).
3. If the front brake lever feels soft when you squeeze it, inspect the brake system to see if any air is trapped within the brake fluid. Resolve any issues; examine the brake fluid and bleed the air out of it until the lever action feels firm. 4. Verify that the brake light illuminates when you operate the front brake lever (when the ignition is switched ON). If the brake lamp does not function correctly, make sure
the front brake light switch CD and its electrical coupler
and properly connected. If they are, check the taillight’s connection under the passenger seat. 5. Reset the brake lever adjuster@ to the same position that was recorded during the recall service (page 9, step 1).
6. Test ridethemotorcycle ona dry, pavedroad andoperate the front brake to make sure is braking performance is proper. During the test ride, watch for any abnormal operation and listen for any unusual sounds and resolve them before returning the motorcycle to the customer.
7. Clean the motorcycle with special attention to areas where the recall service was performed. When delivering the motorcycle to the customer, explain the recall service and thank them for their patience. If you have any questions related to this recall service, please call TECH-LINE at (714) 996-7480 or contact your Technical Service & Parts Manager (TSPM). Thank you for your attention to this recall service, The Suzuki Service Department
19 / 23 Continued on the following page » SALES BULLETIN 23-016, STOP SALES HAYABUSA (page 1 of 2) $SUZUKI. Bulletin No. 23-016 Date: February 9, 2023 IMPORTANT SAFETY RECALL
STOP RETAIL SALES and DELIVERY
Suzuki Motor Corporation has determined that a safety defect exists in certain 2022 Hayabusa (GSX1300RR/RRZM2) models: GSX1300RRZM2 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety
Act. Suzuki Motor Corporation (SMC) is initiating a safety recall campaign to replace the front brake master cylinder body. Do not sell or deliver any new or used, affected Hayabusa motorcycle until the Front Brake Master Cylinder Body Replacement Recall service has been completed. Service Bulletin & Safety Recall Repair:
Information about performing the Front Master Cylinder Body Replacement recall service will be provided in a Service Bulletin coming the week of February 27, 2023. Parts Availability & Ordering:
Suzuki Motor USA, LLC (SMO) will provide additional information regarding recall service parts availability and ordering in the Service Bulletin mentioned above. 20 I 23 Continued on the following page » SALES BULLETIN 23-016, STOP SALES HAYABUSA (page 2 of 2) Bulletin No. 23-016 Date: February 9, 2023
Customer Notification Letters:
SMO expects to notify retail customers of this safety recall the week of February 20, 2023. How to Verify if a Havabusa requires the Recall Service:
This recall only affects certain 2022 (M2) Hayabusa models. Use the Vehicle History function of Suzuki CONNECT to determine if a particular Hayabusa requires the Front Master Cylinder Body Replacement Recall service. If so, order the necessary parts, perform the recall service, and submit a warranty request as described in the bulletin. Consequences of Non-Compliance:
ALL NEW SUZUKI VEHICLES IN DEALER INVENTORY THAT ARE SUBJECT TO A RECALL OR CUSTOMER SATISFACTION CAMPAIGN INITIATED BY SMO MUST BE REPAIRED BEFORE THESE VEHICLES ARE SOLD OR DELIVERED BY THE DEALER TO THE RETAIL CUSTOMER. FAILURE TO DO SO IS A VIOLATION OF FEDERAL LAW, THE SUZUKI POWERSPORTS DEALER SALES AND SERVICE AGREEMENT (THE “DEALER AGREEMENT”), AND SMO’S SALES POLICY REGARDING FACTORY SAFETY RECALL OR SAFETY MODIFICATION PROGRAMS (THE “POLICY”). A COPY OF THE POLICY IS AVAILABLE ON SUZUKI CONNECT FOR YOUR REFERENCE. FURTHER, FAILURE TO COMPLY WITH THE INSTRUCTIONS OF SMO REGARDING COMPLIANCE WITH RECALLS OR OTHER SAFETY OR PRODUCT IMPROVEMENT CAMPAIGNS OR PROGRAMS, AND/OR FAILURE TO MAKE A GOOD FAITH EFFORT TO COMPLY WITH THE FEDERAL CLEAN AIR ACT, THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT, THE CONSUMER PRODUCT SAFETY ACT, OR ANY OTHER LAWS, ORDERS, RULES, OR REGULATIONS REGARDING RECALLS OR OTHER SAFETY OR PRODUCT IMPROVEMENT CAMPAIGNS OR PROGRAMS CONSTITUTES A BREACH OF THE DEALER AGREEMENT AND IS A VIOLATION OF SMO POLICY REFERENCED ABOVE. A DEALER MAY BE HELD RESPONSIBLE FOR ANY PRODUCT DAMAGE AND/OR PERSONAL INJURIES RESULTING FROM SUCH FAILURE. If you need any additional information, please contact the Suzuki TECH LINE (at 714-996-7480) or your Technical Service and Parts Manager (TSPM). We apologize for this inconvenience and will do everything possible to resolve this situation as quickly as possible. Thank you for your continued support and understanding. Chris Coons
Senior Manager, Motorcycle Sales Planning and Administration 2 21 / 23 Continued on the following page » CUSTOMER NOTIFICATION LETTER (page 1 of 2) Suzuki Recall #2A99
NHTSA Recall #23V088 IMPORTANT SAFETY RECALL
This Notice Applies to Your Suzuki Hayabusa Motorcycle March 1, 2023 Dear Suzuki Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2022 model-year Hayabusa motorcycles. According to our records, you own one of the motorcycles affected by this recall.
What is the problem?
In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash.
What is Suzuki doing to solve the problem?
Your Suzuki dealer will replace the front brake master cylinder body with a revised part. The new part has a revised brake fluid passage that will prevent this condition from occurring. The repair will take approximately one hour to perform, and there will be no charge to you for any recall-related parts or labor.
What you should do:
To expedite the recall repair, set an appointment with your authorized Suzuki dealer who will then order the necessary parts, so they are at the dealership when you bring your motorcycle in for the repair. While the actual repair takes about one hour to perform, please allow for additional time processing paperwork with the dealer when you drop off and then pick up your motorcycle following the repair.
Before the recall repair is performed, Suzuki recommends the following:
• Minimize riding your motorcycle until the recall has been completed.
• If you choose to ride, please follow the following instructions:
o Using the check list on page 3-7 of your Hayabusa’s Owner’s Manual, verify that the front brake lever play is not excessive, and there is no “sponginess” at the lever, and its operation is smooth.
o If the brake lever play is normal and feels firm when you squeeze the lever you can ride your motorcycle with caution; allow additional distance for braking.
o If the brake lever play is excessive or you feel “sponginess· when you squeeze the lever, squeeze the lever fully 2 or 3 times to see if the lever play and feel return to normal. If it does, you can ride your motorcycle with caution; allow additional distance for braking.
o If the brake lever play remains excessive and there is “sponginess” when you squeeze the lever, contact your Suzuki dealer to discuss how to bring the motorcycle to the dealership for the recall repair.
Special incentive for repair:
Customers who have the recall repair performed no later than August 31, 2023, are eligible for a $100 gift card. To receive the gift card, have the recall repair perfonned by August 31, 2023, make a legible scan of your completed service repair order, and send it by email to: motorcyclecr@suz.com no later than September 15, 2023.
In the body of the email include your name, address, telephone number, and email address. Please allow 30 days to process. This incentive is only valid in the continental U.S. 1/2
Suzuki Motor USA, LLC P.O. Box 1100, Brea, CA 92822 Incentive submission deadline added 07/07/2023 22 I 23 Continued on the following page » CUSTOMER NOTIFICATION LETTER (page 2 of 2) What to do if you receive this notice in error:
This notice was mailed to you according to the latest information that is available to us. If you no longer own the motorcycle described in this notice, please complete, and return the attached Change of Address/Ownership card to Suzuki Motor USA, LLC and forward this recall information to the current owner (if known}. If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
Customer reimbursement for repairs before this Safety Recall Notification:
If your motorcycle is included in this recall and you have paid for repairs to address the defect that led to this recall, you may be eligible for full or partial reimbursement. Please note the following conditions for reimbursement:
Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be provided for routine scheduled maintenance. Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for the repair, and the labor rate that an authorized Suzuki dealer in the same area would charge for the same repair.
Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair.
Who to contact if you experience problems:
Your Suzuki dealer can provide you the fastest response to your questions or concerns about this safety recall campaign. If you have any difficulty with this recall campaign, you may contact Suzuki’s
U.S. Customer Service Department for assistance at (714) 572-1490 during the hours of7:30 AM to 4:30 PM Pacific Time. Please have your vehicle identification number (VIN) ready when calling.
If you need to locate your nearest Suzuki dealer, please visit www.suzukicycles.com, click on OWNERS, scroll to the bottom of the page to the RESOURCES list and select Find a Dealer. On the Find a Dealer page enter your zip code and select Submit.
If you believe that Suzuki has failed to provide the safety recall campaign service without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-424-9153) or go to www.safercar.gov.
We apologize for any inconvenience this recall campaign causes you. We hope you understand that your safety and satisfaction are important priorities for us.
We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you understand our interest in your safety and your continued satisfaction with your Suzuki Hayabusa motorcycle.
Sincerely, Suzuki Motor USA, LLC.
2/2
Suzuki Motor USA, LLC P.O. Box 1100, Brea, CA 92822 23 / 23 END
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CONFIDENTIAL
Motorcycle Service Group Overseas Service Department
8686, Miyakoda, Kita, Hamamatsu, Shizuoka, Japan 431-2102 Tel: 81-53-528-8118, Fax: 81-53-528-8141 TO: Suzuki Motor USA, LLC
ATTN.: Managing Director
Service Director or Manager
SUBJECT: GSX1300RM2(Hayabusa) Front Brake Master Cylinder Body
Replacement Recall Campaign
Dear Sirs and Madams, This letter is to inform you of the “Front Brake Master Cylinder Replacement Recall Campaign” for GSX1300RRQM2(Hayabusa) produced from Mar. 26, 2021 to Jan. 11, 2022. We were informed from fields that the front brake lever play is increased.
As the result of our investigation, we found that the fluid passage in the front brake master cylinder body may remain closed though the brake lever released due to improper setting of the passage for adjusting the brake fluid pressure.
This can lead the excessive brake lever play under certain condition, and in the worst case, the braking distance may increase. In view of the nature of this problem, Suzuki Motor Corporation (SMC) has decided to carry out the Recall Campaign in your market. The details are explained in the following pages. You are kindly requested to organize the Recall Campaign for the affected units in your market. If you are required to report to your authority, please contact them according to your law. If you have affected units in your warehouse, you are required to remedy them before releasing to your dealers. You are also immediately required to instruct your dealers to remedy the affected unit in stock if any, before delivering them to the customers.
Please make sure that no customers will receive the affected units without appropriate Recall campaign remedy. We apologize for any inconvenience this may cause to you. Your cooperation and assistance will be highly appreciated.
If you have any question, please don’t hesitate to contact us anytime.
Very truly yours, Shinji Ishikawa
Department General Manager Overseas Service Department Suzuki Motor Corporation Page 1 of 3 Date Feb. 09, 2023
Our ref. J8-230209 Page 2 of 3 Action
1) For the affected units before retail sales, you are requested to remedy them before delivering them to the customers.
2) For the affected units after retail sales, contact the customers of the units to let them bring their vehicles to your authorized dealers.
3) Order the necessary quantity of parts.
4) Report to the authority according to your law.
5) Issue service bulletin to dealers and customer letter to owners.
6) Perform a corrective work following the repair instruction of ANNEX3.
7) Once the corrective work is done, destroy replaced parts at your responsibility to prevent reuse of the potentially failed parts. Affected Models
Model: GSX1300RM2(Hayabusa)
Production Period: From Mar. 26, 2021 to Jan. 11, 2022
Affected VIN range and units quantity in your market: Please refer to attached VIN list of ANNEX2. Replacement Parts
Please order the necessary number of parts through SCAN system. Model
GSX1300RM2
(Hayabusa)
– Part Name
PARTS SET, FR MASTER CYLINDER
Brake Fluid (DOT4) Part No. 59600-10860-RX0 – Contents
Please refer to the ANNEX3 for the Set parts list.
From your market Available replacement parts are 50% as of this moment and will be 70% by beginning of March 2023. Warranty Reimbursement Information
This is a Recall campaign that is acceptable only one time for one unit. Submit the warranty claim applications to SMC under the following terms. Claim category Trouble Code Basic code 2 (Campaign) 97-J8 MA9999 Model
GSX1300RM2
(Hayabusa) Part Name
PARTS SET,FR MASTER CYLINDER Part No. 59600-10860-RX0 Q’ty 1 Flat Rate(Hr)
0.9 Actual cost of Brake Fluid is reimbursed by sublet. Please send the evidence of the cost of Brake Fluid to SMC. Repair Instruction
The repair instruction of ANNEX3 is available on SCAN FD. Please download the files from below. SCAN-FD – Download – Service – Document Files for Motorcycle
ANNEX3:“GSX1300R_Repair_Instruction_of_Front_Blake_Master_Cylinder_Body_ Replacement_for_USA.doc” Implementation Date and Progress
1) Implementation Date:
Please fill following planning schedule in the Microsoft Forms (Link of the webpage) or ANNEX1 (Excel file) and send back to us by Feb. 16, 2023.
(1) Recall campaign notification date to your authority, if required.
(2) Recall campaign notification date to your dealers.
(3) Start date of Recall campaign notification letter mailing to customers.
(4) Recall campaign notification date to distributor if you have resold affected unit to other distributor.
(5) Date of ordering parts for initial necessary quantity.
(6) Quantity of parts ordered for initial portion.
Please fill following latest information in the Microsoft Forms (Link of the webpage) or ANNEX1 (Excel file) and send back to us once a week until all the cells are completely filled out.
(1) Recall campaign notification date to your authority, if required.
(2) Recall campaign notification date to your dealers.
(3) Start date of Recall campaign notification letter mailing to customers.
(4) Recall campaign notification date to distributor if you have resold affected unit to other distributor.
(5) Date of ordering parts for initial necessary quantity.
(6) Quantity of parts ordered for initial portion. We would like to ask you to provide the implementation date above to window person of SMC Motorcycle Service Group. 2) Implementation Progress:
Please email the following information with your company name to your window person. You are requested to email daily until Campaign execution rate reaches 80%.
(1) Latest accumulated number of units completed.
(2) Original number of affected units.
(3) Updated number of affected units, if adjusted. Attachment:
ANNEX 1: Recall_campaign_notification_plan_form.xlsx
ANNEX 2: Country_Name_VIN_List.xlsx
ANNEX 3: “GSX1300R_Repair_Instruction_of_Front_Blake_Master_Cylinder_Body_ Replacement_for_USA.doc”
END
Page
3 of 3
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Issue Date:FEB.09,2023
©Suzuki Motor Corporation, 2023. All rights reserved. Workflow 1. Confirmation of Affected Vehicles ··············· P.2 2. Affected V.I.N. Range ··························· P.2 3. Countermeasure Operations
3-1. Required Tools ··································· P.3
3-2. Replacement Parts ································ P.4
3-3. Countermeasure ································· P.5
3-4. Repair Procedure ································ P.6 3-4-1. Remove of Front Brake Master Cylinder ········ P.6 3-4-2. Replacement of Master Cylinder Body and Piston Set
············································· P.7 3-4-3. Install of Front Brake Master Cylinder ·········· P.12 3-4-4. Replacement of Brake Fluid and Air Bleeding on Front Brake ······································· P.13 4. Final Check ·································· P.17 1 1. Confirmation of Affected Vehicles
Check the Vehicle Identification Number (V.I.N.) if the vehicle is applicable unit to this replacement.
V.I.N.
V.I.N. Location······· Right side of the steering head V.I.N 2. Affected V.I.N. Range
Affected V.I.N. range is shown as below.
NOTE ・NOT all vehicles in the below V.I.N. range are affected.
・“#” indicates any check digit from 0 to 9 and X. Model GSX1300RM2 SPEC E03 E33 V.I.N. Range JS1EJ11B#N7100001 – JS1EJ11B#N7102431 JS1EJ11D#N7100001 – JS1EJ11D#N7100247 2 3. Countermeasure Operations
3-1. Required Tools
• General Tool
Tool, Fluid Name Size, Part Number
Box end wrench 8 mm
Socket wrench 8 mm, 10 mm
Hexagon wrench 5 mm, 6 mm
Ratchet handle –
Phillips screwdriver Medium
Slotted screwdriver Large
1.0 (0.10 kgf-m, 0.75 lbf-ft) to 23 N·m (2.3 Torque wrench (Limit wrench) Receptacle and clear hose for brake fluid replacement
Brake fluid (DOT 4)
SUZUKI SILICONE GREASE
• Special Tool Part Number: 09900–06108
Tool Name: Snap ring pliers (Internal) kgf-m, 17.0lbf-ft) 99000-25100 3 3-2. Replacement Parts
∙ Countermeasure Part
Part Name Part Number Qty Contents
・BODY, FR MASTER CYLINDER (59660-10L00-RX0)×1 (1) PARTS SET,FR MASTER CYLINDER 59600-10860-RX0 ・PISTON SET, FRONT MASTER 1 (59610-10L00-RX0)×1 (2)
・CIRCLIP(59665-29G00)×1 (3)
・NUT(08319-2106A)×1 (4)
・WASHER(09161-10009)×2 (5)
・IDENTIFICATION SEAL:GREEN×1 5
List of Replacement Parts 1 BODY, FR MASTER CYLINDER 4 2 3 ∙ Identification of Countermeasure Part
Existing Part Countermeasure Part No punch mark With a punch mark 4 3-3. Countermeasure
For all vehicles, replace the master cylinder body and piston cup set of front brake master cylinder, and brake fluid. ・Parts Set, FR Master Cylinder Precautions
・Take care not to get grease or oil(mineral oil, etc.) into the brake system.
・When touching components inside the brake system, do not work with hands or tools with grease or oil (mineral oil, etc.).
・The brake fluid is damaging to painted surfaces, plastics and rubber materials, and do not allow the fluid to spill on the surrounding parts.
If the fluid is spilled, flush it with water immediately.
・This brake system is filled with an ethylene glycol-based DOT 4 brake fluid.
Do not use or mix different types of fluid, such as silicone-based or petroleum-based.
・Do not use any brake fluid taken from old, used or unsealed containers.
Never reuse brake fluid left over from the last servicing or which has been stored for a long period of time.
・When replenishing brake fluid, take care not to get dust into the fluid.
・To avoid getting burned, do not touch the engine and exhaust system until they have cooled.
・Before the repair work, wash dirt off from the vehicle so that removed parts are kept free from dust.
・When 2 or more persons work together, pay attention to the safety of each other.
・When removing parts that are to be reused, keep them arranged in an orderly manner so that they may be reinstalled in the proper order and orientation. Refer to the applicable service manual for the details not mentioned in the instructions. 5 3-4. Repair Procedure
3-4-1. Remove of Front Brake Master Cylinder
1) Turn the ignition switch OFF.
2) Place the motorcycle on a level surface and adjust the handlebars to keep the front brake master cylinder level.
3) Place a rag (1) underneath the master cylinder as shown in the picture. This prevents the brake fluid from splashing onto other parts, if brake fluid is spilled or dripped. 4) Remove the reservoir cap screws (1), reservoir cap
(2) and plate (3) diaphragm (4) from the front brake master cylinder reservoir. 3 4 5) Suck up the old brake fluid as much as possible. 6) Remove the brake hose union bolt (1) and disconnect the brake hose (2). 1 2 6 NOTE Cover the end of the brake hose with a plastic bag, etc. and tie it with rubber or string to prevent the brake fluid from spilling out from the removed brake hose. 7) Disconnect the front brake light switch lead wire coupler (1) from the front brake light switch (2). 8) Remove the master cylinder holder bolts (1), and then remove the master cylinder holder (2).
9) Remove the front brake master cylinder.
NOTE When removing and moving the front brake master cylinder, pay enough attention not to spill the brake fluid remained in the master cylinder. 3-4-2. Replacement of Master Cylinder Body and Piston Set
NOTE Use reuse parts after checking that they are free of foreign material.
1) Record the position of the brake lever adjuster (1). 7 2) Remove the brake lever pivot nut (1), bolt (2) and blake lever (3). 3) Remove the front brake light switch screw (1) and front brake light switch (2) from the master cylinder body. 4) Remove the dust boot (1) and push rod (2). 5) Remove the snap ring (1) using the special tool.
Special tool 09900–06108 6) Remove the piston/cup set (1) ,return spring (2) and return spring guide (3) from the master cylinder body. Replacement Part Piston/cup set (1)
Reuse Parts Return spring (2) Return spring guide (3) 8 7) Remove the front brake master cylinder air bleeder valve and cap (1) from the master cylinder body (2). Replacement Part Master cylinder body (2) Reuse Parts Air bleeder valve and cap (1) 8) Tighten the front brake master air bleeder valve and cap (1) to the new master cylinder body to the specified torque.
Tightening torque
Front brake master cylinder air bleeder valve:
6.0 N·m (0.61 kgf-m, 4.45 lbf-ft) 9) Install the return spring guide (1) and return spring (2) to the new master cylinder body. NOTE When installing the return spring guide, fit the spring guide end (1) into the hole (2) of the master cylinder. 10) Apply brake fluid to new piston/cup set (1) and install it to the new master cylinder body. 1 9 11) Install the new snap ring (1) using the special tool.
Special tool 09900–06108 NOTE Make sure that the snap ring is completely seated in the groove.
If the snap ring is seated in the groove, the snap
ring can be rotated.
1 12) Apply grease to the push rod (1) end.
“A”: Grease 99000–25100 (SUZUKI SILICONE GREASE) 13) Set the dust boot (1) and push rod (2) to the new master cylinder securely as shown. NOTICE
1
Make sure the all around of the dust boots are fitted with the master cylinder. 2 10 14) Align the protrusion (1) of switch with the hole (2) of master cylinder, and then install the front brake light switch. 15) Tighten the front brake light switch screw (1) to the specified torque.
Tightening torque
Front brake light switch screw (a): 1.2 N·m (0.12 kgf-m, 0.90 lbf-ft) 16) Apply grease to the contact point between push rod brake lever.
“A”: Grease 99000–25100 (SUZUKI SILICONE GREASE) 17) Apply grease to the brake lever pivot bolt and brake lever sliding surfaces and install the brake lever. “A”: Grease 99000–25100 (SUZUKI SILICONE GREASE) NOTICE Make sure that the pushrod (2) is fully inserted into the hole (1) of the brake lever. 2 1 11 18) Tighten the pivot bolt (1) and new lock-nut (2) to the specified torque.
Tightening torque
Brake lever pivot bolt (a): 1.0 N·m (0.10 kgf-m,
0.75 lbf-ft)
Brake lever pivot bolt lock-nut (b): 5.9 N·m (0.60 kgf-m, 4.35 lbf-f) 3-4-3. Install of Front Brake Master Cylinder
1) When installing the front brake master cylinder (1) onto the handlebar (2), align the edge (3) of the master cylinder with the punch mark (4) on the handlebar, and tighten the upper bolt (5) first. Tightening torque
Front brake master cylinder holder bolt (a): 10 N·m (1.0 kgf-m, 7.5 lbf-ft)
NOTE Face the up mark (6) upward. 2) Connect the front brake light switch lead wire coupler
(1) to the front brake light switch (2). 12 3) Install the brake hose union bolt and new seal washers to the brake hose.
4) After the brake hose union (1) has contacted the master cylinder, tighten the union bolt (2) to the specified torque.
Tightening torque
Brake hose union bolt (a): 23 N·m (2.3 kgf-m, 17.0 lbf-ft) 3-4-4. Replacement of Brake Fluid and Air Bleeding on Front Brake
1) Check to ensure that the adjuster (1) is at position No. 3. 2) Fill the reservoir with brake fluid up to the depth “a” of 8 mm (0.3 in) from the reservoir tank edge. Install a reservoir cap and temporarily tighten the reservoir cap screw to prevent dust from entering.
Brake fluid (DOT 4) 1 2,(a) 3) Attach a clear hose (1) to the front brake master
cylider air bleeder valve (2). Check the opposite end
of the clear hose is inserted into a receptacle. 2 1 13 4) Operate the brake lever several times and, while holding the lever gripped, loosen the front brake master cylinder air bleeder valve and drain the brake fluid into the receptacle.
5) Tighten the front brake master cylinder air bleeder valve and release the brake lever slowly.
6) Repeat the steps 4) and 5) until the fluid is flowing out without bubbles.
NOTE While bleeding the brake system, replenish the reservoir with brake fluid as necessary to keep the fluid above the lower level.
7) Remove the clear hose from the front brake master cylinder air bleeder valve.
8) Tighten the front brake master cylinder air bleeder valve (1) to the specified torque.
Tightening torque
Front brake master cylinder air bleeder valve (a) :
6.0 N·m (0.61 kgf-m, 4.45 lbf-ft)
9) Attach a clear hose (1) to the right front brake caliper air bleeder valve (2). Check the opposite end of the clear hose is inserted into a receptacle. 10) Fill the reservoir with brake fluid up to the depth “a” of 8 mm (0.3 in) from the reservoir tank edge. Install a reservoir cap and temporarily tighten the reservoir cap screw to prevent dust from entering.
Brake fluid (DOT 4) 14 11) Loosen the right front brake caliper air bleeder and operate the brake lever until the brake fluid surface in the reservoir reaches the lower level mark.
Drain the brake fluid into the receptacle and then tighten the right front brake caliper air bleeder valve. 12) Repeat steps 10) and 11) three times. 13) Fill the reservoir with brake fluid up to the depth “a” of 8 mm (0.3 in) from the reservoir tank edge Install a reservoir cap and temporarily tighten the reservoir
cap screw to prevent dust from entering.
Brake fluid (DOT 4) 14) Operate the brake lever several times and, while holding the lever gripped, loosen the front brake master cylinder air bleeder valve and drain the brake fluid into the receptacle.
15) Tighten the right brake master cylinder air bleeder valve and release the brake lever slowly.
16) Repeat the steps 14) and 15) until the fluid is flowing out without bubbles.
NOTE While bleeding the brake system, replenish the reservoir with brake fluid as necessary to keep the fluid above the lower level.
17) Remove the clear hose from the right brake caliper air bleeder valve. 15 18) Tighten the right brake caliper air bleeder valve(1) to the specified torque.
Tightening torque
Front brake caliper air bleeder valve (a) :
8.5 N·m (0.87 kgf-m, 6.30 lbf-ft)
19) For the left brake caliper, follow the same steps 9) – 18) to replace the brake fluid and bleed the air. 20) Remove the reservoir cap.
21) Fill the reservoir with brake fluid to the depth “a” of 8 mm (0.3 in) from the reservoir tank edge.
Brake fluid (DOT 4) 22) Install the diaphragm,plate, reservoir cap (1) and reservoir cap screw (2) to the front brake master cylinder reservoir.
Tightening torque
Front reservoir cap screw (a) :
1.5 N·m (0.15 keg-m, 1.10 lbf-ft) 1,(a) 16 17
4. Final Check
1) Check that each part is set and tightened securely. 2) Check that there is no fluid or grease sticking to any part other than the indicated area. 3) If the front brake lever feels soft when you squeeze it, Inspect it to see if air is mixed in.
If you find any anomalies, examine the brake fluid and bleed the air.
4) Check if the brake light turns on when you operate the
front brake lever.
If it does not function correctly, examine the brake light bulb and the front brake light switch (1).
5) Drive the motorcycle on a dry road surface and operate the front brake to check if its braking performance is
adequate.
Additionally, check for any unusual noise. 6) Turn the adjuster (1) to the same position as the recorded position of brake lever adjuster in (Step
3-4-2.1).
**************************************************************************************************************
3
SAFETY RECALL CAMPAIGN 2A99 2022 Hayabusa Front Brake Master Cylinder Body Replacement
Affected Models: Certain 2022 Hayabusa (GSX1300RR/RRZM2) motorcycles
Affected Departments: Management, Service, Warranty, Sales, Parts, Accessories
Attachments: Sales Bulletin 21-093 (Hayabusa Stop Sales) & Customer Notification Letter
Reference: Hayabusa GSX1300R Service Manual (99500-10L00-03E)
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2022 model-year Hayabusa motorcycles.
GS/GSX/GSX-R No. 259 February 27, 2023
SERVICE Motorcycle / ATV
STOP DELIVERY OF AFFECTED VEHICLES IMMEDIATELY
DO NOT SELL OR DELIVER an affected motorcycle to a customer until you have completed or verified completion of the repair procedures outlined in this bulletin.
It is a violation of Federal law to sell or deliver any new motorcycle, scooter, ATV, or item of motor vehicle equipment subject to a safety recall campaign under a sale or lease until the defect or non- compliance has been corrected.
In addition, selling an unrepaired affected motorcycle, scooter, or ATV is a direct violation of your Suzuki dealer agreement and may lead to additional sanctions. What is the defect?
Suzuki Motor Corporation is initiating a safety recall campaign to replace the front brake master cylinder body.
In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash.
What Suzuki Motor USA, LLC, will do:
During the week of March 1, 2023, Suzuki Motor USA, LLC (SMO) will mail notifications to owners of affected Hayabusa motorcycles for whom we have information. The notice instructs the customer to contact a Suzuki dealer to schedule an appointment for the repair.
If you have sold an affected Hayabusa to a customer prior to receiving this bulletin, please contact the customer immediately to arrange for the motorcycle to be returned to your dealership for this safety recall campaign.
Ordering parts for the Safety Recall Campaign:
You will be responsible for ordering parts for this recall; please see page 3 for parts ordering procedure.
What your dealership will do:
1. Please prioritize completion of the recall service for your affected Hayabusa customers. For their safety and satisfaction, we strongly suggest you do not wait for them to contact you, but you should take the initiative to contact them to set an appointment to perform the recall service as soon as possible. Provide them the premium service that ownership of Suzuki’s flagship sportbike conveys. If you need support to address a customer’s needs or concerns, please call TECH LINE at (714) 996-7480 or contact your Suzuki Technical Service & Parts Manager (TSPM). Continued on the following page >> What your dealership will do (continued):
2. Check your unsold inventory to see if you have any affected 2022 Hayabusa models (refer to “Use Suzuki CONNECT to verify recall status” below). If so, order the necessary Front Master Cylinder Parts Set, repair the motorcycle, and then submit a warranty request to Suzuki Motor USA, LLC (SMO). You must do this before selling or transferring the motorcycle.
3. Check your sales records to contact customers to whom you have sold an affected Hayabusa motorcycle. Contact the owner of an affected motorcycle to alert him/her that you are ordering the necessary Front Master Cylinder Parts Set. Let the customer know there will be no charge for parts or labor. Set an appointment to install the parts, perform the recall service, and then submit a warranty request to SMO.
4. If your dealership is contacted by someone who has an affected Hayabusa, butyou did not sell the motorcycle, let the owner know you can assist with the Front Brake Master Cylinder Body Replacement recall service. Let the customer know there will be no charge for parts or labor. You can then order the necessary Front Master Cylinder Parts Set. Set an appointment to perform the recall service, and then submit a warranty request to SMO.
Affected model VIN range: Model Year
GSX1300R 2022 (M2)
GSX1300R 2022 (M2) Spec. E03 E33 VIN Range
JS1EJ11B#N7100001 -JS1EJ11B#N7102431 JS1EJ11D#N7100001 -JS1EJ11D#N7100247 • NOT all motorcycles in the VIN range above are affected, verify recall status with Suzuki CONNECT.
“#” indicates any check digit from O to 9 and X. Use Suzuki CONNECT to verify recall status:
Before performing the recall repair on a Hayabusa, first verify the repair needs to be performed by checking the motorcycle’s VIN and accessing the Vehicle Master Inquiry on Suzuki Connect and checking the repair status.
If the recall repair needs to be performed, you will see the message “CAMPAIGN NOT YET PERFORMED.”
If you have a question regarding motorcycle eligibility, call TECH LINE at (714) 996-7480 or contact your Suzuki Technical Service & Parts Manager (TSPM). GSX1300RRZM2 Important:
Even if an unsold or used 2022 Hayabusa in your inventory is not on this VIN list, you must confirm its recall status using the Vehicle Master Inquiry feature on Suzuki CONNECT (as listed above). 2 / 23 Continued on the following page » Ordering parts for the Safety Recall Campaign:
You dealership will be responsible for ordering parts for this recall using normal parts ordering procedures for each motorcycle. Recall service parts are available now. You must also use the proper Suzuki ECSTAR DOT 4 brake fluid. If you have any questions regarding parts orders, please contact SMO Parts Coordination at (714) 854- 2165. Have the VIN available when ordering or discussing parts.
Recall service parts:
Part Name Part Number Quantity Includes
BODY, FR MASTER CYLINDER (59660-10L00-RXO) x 1 (D
PISTON SET, FRONT MASTER PARTS SET, FR MASTER CYLINDER 59600-10860-RXO 1 (59610-10L00-RXO) x 1@ CIRCLIP (59665-29G00) x 1@
NUT (08319-2106A) x 1 ©
WASHER (09161-10009) x 2@ BODY, FR MASTER CYLINDER Brake fluid;
You will be reimbursed for brake fluid used in the recall service.
The required brake fluid is Suzuki ECSTAR DOT 4 (990A0-01E91-12Z). Recall service parts identification:
Original part New, recall service part Original, Pre-recall Front Brake Master Cylinders:
If your dealership has any new, original design front brake master cylinders (59600-1OLOO, CYLINDERASSY, FRONT) in your spare parts inventory, or have installed this master cylinder on Hayabusa during a repair, please contact your Technical Service & Parts Manager (TSPM) or TECH-LINE at (714) 996-7480 to report the part’s status.
3 / 23 Continued on the following page » Warranty claim processing:
Submit a warranty claim for each recall repair immediately upon completion. This campaign requires you to file a warranty claim using ONE of the methods described below. Suzuki CONNECT Short Campaign Claim: The Short Campaign Claim will reimburse you for the Front Brake
Master Cylinder Body Replacement Kit and brake fluid, plus 0.9 hour labor. CAMPAIGN 2A99 GSX1300RM2 FRONT BRAKE MASTER CYLINDER BODY REPLACEMENT SUZUKI CONNECT SHORT FORM INSTRUCTIONS CLAIM INFORMATION: CLAIM NUMBER: ENTRY TYPE:
REPAIR DATE: MILEAGE: CAMPAIGN NUMBER: XXXXX,X (Dealer enters number)
VIN, Model/Frame or Control/Sequence # (Dealer chooses) Enter date of repair
Enter mileage at repair date
2A99 Suzuki CONNECT Long Campaign Claim: The Long Campaign Claim will reimburse you for the Front Brake Master Cylinder Body Replacement Kit plus 0.9 hour labor, and additional parts and labor as authorized by your TSPM. You will need to add the brake fluid part number (990A0-01E91-12Z) to the additional parts list. CAMPAIGN 2A99 GSX1300RM2 FRONT BRAKE MASTER CYLINDER BODY REPLACEMENT SUZUKI CONNECT LONG FORM INSTRUCTIONS CLAIM INFORMATION: CLAIM NUMBER: ENTRY TYPE:
REPAIR DATE: MILEAGE: CAMPAIGN NUMBER: LABOR TIME:
PARTS INFORMATION: ADDITIONAL PARTS: AUTHORIZATION: FAILURE DESCRIPTION:
DESCRIPTION OF DEFECT: DESCRIPTION OF REPAIR: XXXXX,X (Dealer enters number)
VIN, Model/Frame or Control/Sequence # (Dealer chooses) Enter date of repair
Enter mileage at repair date
2A99
As authorized by your TSPM Additional parts as authorized by your TSPM
Only needed if additional parts or labor claimed Front brake master cylinder body replacement Performed service campaign repair per service bulletin Special customer incentive* for timely repair:
Customers who have the recall repair performed no later than August 31, 2023, are eligible for a $100 gift card
from Suzuki for their prompt response.
For the customer to receive the gift card, they must have the recall repair performed by August 31, 2023, and then make a legible scan of the completed service repair order, and send it by email to: motorcyclecr@suz. com. In the body of the email they must include their name, address, telephone number, and email address. Customers will need to allow 30 days for processing. This incentive is only valid in the continental U.S.
Please perform the recall service promptly so your customer can take advantage of this incentive. If you have
any questions, contact TECH-LINE at (714) 996-7480 or your Technical Service & Parts Manager (TSPM). * See customer letter on page 22 of this bulletin 4 / 23 Continued on the following page >> FRONT BRAKE MASTER CYLINDER BODY REPLACEMENT RECALL SERVICE
• Follow the repair procedure listed on the following pages to replace the master cylinder body and piston cup set of the front brake master cylinder assembly. You will also replenish the brake fluid and bleed any air from the brake system. Parts Set, FR Master Cylinder Precautions:
• Take care to not let grease or oil (mineral oil, etc.) contaminate the brake system.
• When touching brake system components, keep your hands/work-gloves clean, and do not use tools contaminated with grease or oil (mineral oil, etc.).
• Brake fluid can damage painted surfaces, plastics and rubber materials, so do not allow the fluid to spill on any portion of the motorcycle.
• If brake fluid is spilled, flush it from the parts with water immediately.
• This brake system is filled with an ethylene glycol-based DOT 4 brake fluid.
• Do not use or mix different types of brake fluid, such as silicone-based or petroleum-based.
• Do not use any brake fluid taken from an old, used or unsealed containers.
• Never reuse brake fluid left over from a prior service or that has been stored for a long period of time.
• When replenishing brake fluid, take care to not let dust or other contaminates into the fluid.
• To avoid getting burned, do not touch the engine and exhaust system until they have cooled.
• Before the repair work, wash dirt off from the vehicle so that removed parts are kept free from dust.
• When 2 or more persons work together, pay attention to each other’s safety.
• When removing parts that are to be reused, keep them arranged in an orderly manner so that they may be reinstalled in the proper order and orientation. Refer to the Hayabusa Service Manual (99500-10L00-03E) for any details or procedures not mentioned in these instructions. 5 / 23 Continued on the following page » Required tools: Snap ring pliers Tool or item Size or capability
Suzuki special tool 09900-06108 (or equivalent) Box end wrench Socket wrench
Hexagon wrench (Allen-wrench) Ratchet handle
Phillips screwdriver Slot-style screwdriver Torque wrench Fluid receptacle and clear hose for brake fluid flush 8 mm
8 mm, 10 mm
5 mm, 6 mm
(to match socket wrench)
Medium (#2) Large
Range: 0.75 to 17.0 lb-ft
or (10 to 23 N.m) or (0.10 to 2.3 kgf-m)
(as required) Required chemicals: Chemical Suzuki ECSTAR DOT 4 Brake Fluid Suzuki silicone grease Number or quantity
990A0-01E90-12Z, as required
99000-25100, as required 6 / 23 Continued on the following page >> Front Brake Master
Cylinder Body Replacement Procedure:
Reference: GSX1300R Service Manual (99500-31527-03E)
Remove the Front Brake Master Cylinder: 1. Turn the ignition switch OFF.
2. Position the motorcycle on a level surface and adjust the handlebars so the front brake master cylinder is level.
3. Place a clean absorbent cloth CD underneath the master cylinder as shown in the image at right. This helps prevent brake fluid from getting on other parts if it is spilled or splashed during the repair. 4. Remove the reservoir cap screws@, the reservoir cap @, and the plate ©, and diaphragm ® from the front brake master cylinder. 5 5. Using a syringe or squeeze bottle, suck up as much of the brake fluid out of the reservoir as possible. 6. Unscrew and remove the brake hose union bolt ® and disconnect the brake hose (!). 7 / 23 Continued on the following page » NOTE:
Cover the end of the disconnected brake hose with a plastic bag and tie it closed with a rubber band or twist tie to prevent brake fluid from spilling out from the brake hose. 7. Disconnect the front brake light switch lead wire coupler
CD from the front brake light switch @. 8. Remove the master cylinder holder bolts @, and then remove the master cylinder holder (clamp) ©-
9. Remove the front brake master cylinder. NOTE:
When removing and handling the front brake master cylinder, take care to not spill the brake fluid still in the reservoir. 8 I 23 Continued on the following page » Replacement of the Master Cylinder Body and Piston Set: NOTE:
Only reuse parts that are clean of contamination and are in good condition. 1. Record the position of the brake lever adjuster (D. 2. Remove the brake lever pivot nut@, bolt, @, and brake lever@. 3. Remove the front brake light switch screw® and the
front brake light switch ® from the master cylinder 5
body. 4. Remove the dust boot (J) and the push rod @. 5. Remove the snap ring ® with the special tool. Special tool:
Snap ring pliers (09900-06108) 9 I 23 Continued on the following page » 6. Remove the piston/cup set G), return spring @, and the return spring guide ® from the master cylinder body. Replace this part Reuse these parts Piston/cup set G)
Return spring @ 1
Return spring guide ® 7. Remove the master cylinder air bleeder valve and cap
© from the original master cylinder body®· Replace this part Reuse this part Master cylinder body ® Air bleeder & cap © 8. Install the master cylinder bleeder valve and cap ® to the new master cylinder body and tighten it to the specified torque.
rs, Tightening torque:
0 Bleeder valve@: 4.45 lb-ft (6.0 N.m, 0.61 kgf-m) 9. Install the spring guide (J) and the return spring @ into the new master cylinder body. NOTE:
When installing the return spring guide, fit the spring guide end ® into the hole @ of the master cylinder. 10 / 23 Continued on the following page » 10. Apply brake fluid to the new piston/cup set G) and install it into the new master cylinder body. Insert into the master cylinder body in this direction 11. Using the snap ring pliers special tool, install the new snap ring @ into the new master cylinder. NOTE:
Before installation, feel for the rounded and sharp sides of the snap ring @.
Install the snap ring into the groove in the master cylinder so the sharp edge is facing outward. D Rounded side Sharp edge Sharp edge of snap
side ring faces outward NOTE:
Make sure the snap ring @ is completely seated in the groove in the master cylinder.
If the snap ring is properly seated in the groove, it can be rotated (using the tip of the snap ring pliers) 12. Apply grease to the end of the push rod ©
‘””‘ffll Chemical:
lfil Suzuki Silicone Grease (99000-25100) 11 / 23 Continued on the following page » 13. Install the dust boot CD and push rod @ into the new master cylinder NOTE:
Make sure the dust boot @ is completely seated to the grooved portion of the push rod © and in the body of the master cylinder ® (as shown). 14. Align the protrusion® of the switch with the hole (J) at the bottom of the master cylinder, and then install the front brake light switch. 15. Install and tighten the front brake light switch screw ®
to the specified torque. 8
Tightening torque:
Front brake light switch screw@:
0.9 lb.-ft (1.2 N.m, 0.12 kgf-m) 16. Apply grease to the contact points ® between the push rod and the brake lever.
“”‘ffll Chemical:
lfil Suzuki S1hcone Grease (99000-25100) 12 / 23 Continued on the following page » 17. Apply grease to the brake lever pivot bolt G) and the brake lever sliding surfaces G), and install the brake lever.
“‘1:t, Chemical:
lfil Suzuki Silicone Grease (99000-25100) NOTE:
Make sure the push rod @ is fully inserted into the hole
@ of the brake lever. 18. Tighten the pivot bolt © and the new lock-nut ® to the specified torque. Tightening torque:
Brake lever pivot bolt @:
0.75 lb.-ft (1.0 N.m, 0.1O kgf-m)
Brake lever pivot bolt lock-nut @:
4.35 lb-ft (5.9 N.m, 0.60 kgf-m) 13 / 23 Continued on the following page » Installation of the Front Brake Master Cylinder:
1. When installing the front brake master cylinder CD onto the handlebar @, align the edge @ of the master cylinder body with the punch mark © on the handlebar, and tighten the upper holder bolt ® first. Tightening torque:
Front brake master cylinder holder bolt 8:
7.5lb.-ft (10 N.m, 1.0 kgf-m) NOTE:
Orient the brake master cylinder holder® (clamp) “up” logo and arrow point upwards. 2. Connect the front brake light switch lead wire coupler (J)
to the front brake light switch @. CD-L 14 / 23 Continued on the following page » 3. Install the brake hose union bolt CD and new sealing washers @ to the brake hose @.
4. Hand tighten the brake hose union bolt CD to the master cylinder body and then tighten it to the specific torque.
rw, Tightening torque:
O Brake hose union bolt 8:
17 lb-ft (23 N.m, 2.3 kgf-m) Replacement of Brake Fluid
& Air Bleeding of the Front Brake:
1. Verify that the lever adjuster CD is set in the #3 position. 2. Fill the reservoir with brake fluid so the depth of O is 8 mm (0.3 in) from the reservoir tank edge. Chemical: Brake Fluid
Suzuki ECSTAR DOT 4 (990A0-01E91-12Z) 3. Install the reservoir cap @ and lightly hand thread the reservoir cap screws in to hold the cap in place.
NOTE:
Using the partially inserted screws to hold the reservoir cap in place helps prevent debris from getting into the brake fluid and reduces the chance of fluid spilling onto the motorcycle or other surfaces. 4. Attach a clear hose@) to the front brake master cylinder air bleeder valve ©- NOTE:
Make sure the opposite end of the clear hose is inserted into a receptacle (to catch expelled brake fluid so it will not spill onto the motorcycle or other surfaces). 15 / 23 Continued on the following page » 5. Squeeze the brake lever several times and, while holding the lever as close to the hand grip as possible, loosen the front brake master cylinder air bleeder valve
CD to drain the brake fluid and air into the receptacle.
6. Tighten the master cylinder air bleeder valve CD and slowly release the brake lever.
7. Repeat steps 5 and 6 until the brake fluid is flowing out of the tube with no air bubbles present. NOTE:
While bleeding the brake system, replenish the reservoir with brake fluid as necessary to keep the fluid at the proper level “8”. 8. Remove the clear hose from the front brake master cylinder air bleeder valve CD-
9. Tighten the front brake master cylinder air bleeder valve
CD to the specified torque
Tightening torque:
Front brake master cylinder air bleeder valve 8:
4.45 lb-ft (6.0 N.m, 0.61 kgf-m) 10. Attach a clear hose@ to the right front brake caliper air bleeder valve @. Check that the opposite end of the clear hose is inserted into a receptacle to catch the brake fluid that is expelled during the bleeding process. 11. Fill the reservoir with brake fluid up to the depth”8″ of 8 mm (0.3 in) from the reservoir tank edge. Install the reservoir cap © and lightly hand thread the reservoir cap screws in to hold the cap in place to prevent debris
from getting into the brake fluid. Chemical: Brake Fluid
Suzuki ECSTAR DOT 4 (990A0-01E91-12Z) 16 / 23 Continued on the following page » 12. Loosen the right front brake caliper air bleeder and squeeze the brake lever several times until the brake fluid surface in the reservoir reaches the lower level mark. As each squeeze of the brake lever expels brake fluid into the receptacle, tighten the right front brake caliper air bleeder valve.
13. Repeat steps 11 and 12 three times. 14. Fill the reservoir with brake fluid up to the depth”8″ of 8 mm (0.3 in) from the reservoir tank edge. Install the reservoir cap G) and lightly hand thread the reservoir cap screws in to hold the cap in place to prevent debris from getting into the brake fluid. 1sJ Chemical: Brake Fluid
Suzuki ECSTAR DOT 4 (990A0-01E91-12Z) 15. Squeeze the brake lever several times and, while holding the lever as close to the grip as possible, loosen the front brake master cylinder air bleeder valve to allow brake fluid and air bubbles to be expelled into the receptacle.
16. Tighten the front brake master cylinder air bleeder valve and release the brake lever slowly.
17. Repeat steps 15 and 16 until the brake fluid is flowing out without air bubbles. NOTE:
While bleeding the brake system, replenish thereservoir with brake fluid as necessary to keep the fluid at the proper level “8”. 18. Remove the clear hose from the right brake caliper air bleeder valve. 17 / 23 Continued on the following page » 19. Tighten the right brake caliper air bleeder valve CD to the specified torque.
rw, Tightening torque:
0 Front brake caliper air bleeder valve (D:
6.3 lb-ft (8.5 N.m, 0.87 kgf-m)
20. Install the rubber cap on the air bleeder valve. 21. Repeat steps 10 to 20 on the left brake caliper@ – replace the brake fluid and bleed the fluid of any air. NOTE:
If you encounter difficulty in bleeding air from the brake system, you can use the SDS-11 Diagnostic Tool and its Active Control function to cycle the ABS Control Unit.
This will help bring any trapped air up to the Front Brake Master Cylinder where it can be bled out of the brake fluid. 22. Remove the reservoir cap.
23. Fill the reservoir with brake fluid up to the depth”e”of
8 mm (0.3 in) from the reservoir tank edge. 1sJ Chemical: Brake Fluid
Suzuki ECSTAR DOT 4 (990A0-01E91-12Z) 24. Install the diaphragm, plate, reservoir cap © and reservoir cap screws @ to the front brake master cylinder reservoir. Tighten the reservoir cap screw to the specified torque.
C!J Tightening torque:
Brake master cylinder reservoir cap screw@:
1.1 lb-ft (1.5 N.m, 0.15 kgf-m) 18 / 23 Continued on the following page » Final check:
1. Check that each part that was serviced is set in its proper place and is securely fastened to the motorcycle.
2. Check that there is no fluid or grease residue on any part of the motorcycle (excluding components where a lubricating grease is specified).
3. If the front brake lever feels soft when you squeeze it, inspect the brake system to see if any air is trapped within the brake fluid. Resolve any issues; examine the brake fluid and bleed the air out of it until the lever action feels firm. 4. Verify that the brake light illuminates when you operate the front brake lever (when the ignition is switched ON). If the brake lamp does not function correctly, make sure
the front brake light switch CD and its electrical coupler
and properly connected. If they are, check the taillight’s connection under the passenger seat. 5. Reset the brake lever adjuster @ to the same position that was recorded during the recall service (page 9, step 1).
6. Test ridethemotorcycle on a dry, pavedroad andoperate the front brake to make sure is braking performance is proper. During the test ride, watch for any abnormal operation and listen for any unusual sounds and resolve them before returning the motorcycle to the customer.
7. Clean the motorcycle with special attention to areas where the recall service was performed. When delivering the motorcycle to the customer, explain the recall service and thank them for their patience. If you have any questions related to this recall service, please call TECH-LINE at (714) 996-7480 or contact your Technical Service & Parts Manager (TSPM). Thank you for your attention to this recall service, The Suzuki Service Department 19 / 23 Continued on the following page » SALES BULLETIN 23-016, STOP SALES HAYABUSA (page 1 of 2) $SUZUKI. Bulletin No. 23-016 Date: February 9, 2023 IMPORTANT SAFETY RECALL
STOP RETAIL SALES and DELIVERY
Suzuki Motor Corporation has determined that a safety defect exists in certain 2022 Hayabusa (GSX1300RR/RRZM2) models: Model VIN VIN
GSX1300RRM2 GSX1300RRZM2 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Suzuki Motor Corporation (SMC) is initiating a safety recall campaign to replace the front brake master cylinder body. Do not sell or deliver any new or used, affected Hayabusa motorcycle until the Front Brake Master Cylinder Body Replacement Recall service has been completed. Service Bulletin & Safety Recall Repair:
Information about performing the Front Master Cylinder Body Replacement recall service will be provided in a Service Bulletin coming the week of February 27, 2023. Parts Availability & Ordering:
Suzuki Motor USA, LLC (SMO) will provide additional information regarding recall service parts availability and ordering in the Service Bulletin mentioned above. 20 / 23 Continued on the following page » SALES BULLETIN 23-016, STOP SALES HAYABUSA (page 2 of 2) Bulletin No. 23-016 Date: February 9, 2023
Customer Notification Letters:
SMO expects to notify retail customers of this safety recall the week of February 20, 2023. How to Verify if a Havabusa requires the Recall Service:
This recall only affects certain 2022 (M2) Hayabusa models. Use the Vehicle History function of Suzuki CONNECT to determine if a particular Hayabusa requires the Front Master Cylinder Body Replacement Recall service. If so, order the necessary parts, perform the recall service, and submit a warranty request as described in the bulletin. Consequences of Non-Compliance:
ALL NEW SUZUKI VEHICLES IN DEALER INVENTORY THAT ARE SUBJECT TO A RECALL OR CUSTOMER SATISFACTION CAMPAIGN INITIATED BY SMO MUST BE REPAIRED BEFORE THESE VEHICLES ARE SOLD OR DELIVERED BY THE DEALER TO THE RETAIL CUSTOMER. FAILURE TO DO SO IS A VIOLATION OF FEDERAL LAW, THE SUZUKI POWERSPORTS DEALER SALES AND SERVICE AGREEMENT (THE uDEALER AGREEMENT”), AND SMO’S SALES POLICY REGARDING FACTORY SAFETY RECALL OR SAFETY MODIFICATION PROGRAMS (THE “POLICY”). A COPY OF THE POLICY IS AVAILABLE ON SUZUKI CONNECT FOR YOUR REFERENCE. FURTHER, FAILURE TO COMPLY WITH THE INSTRUCTIONS OF SMO REGARDING COMPLIANCE WITH RECALLS OR OTHER SAFETY OR PRODUCT IMPROVEMENT CAMPAIGNS OR PROGRAMS, AND/OR FAILURE TO MAKE A GOOD FAITH EFFORT TO COMPLY WITH THE FEDERAL CLEAN AIR ACT, THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT, THE CONSUMER PRODUCT SAFETY ACT, OR ANY OTHER LAWS, ORDERS, RULES, OR REGULATIONS REGARDING RECALLS OR OTHER SAFETY OR PRODUCT IMPROVEMENT CAMPAIGNS OR PROGRAMS CONSTITUTES A BREACH OF THE DEALER AGREEMENT AND IS A VIOLATION OF SMO POLICY REFERENCED ABOVE. A DEALER MAY BE HELD RESPONSIBLE FOR ANY PRODUCT DAMAGE AND/OR PERSONAL INJURIES RESULTING FROM SUCH FAILURE. If you need any additional information, please contact the Suzuki TECH LINE (at 714-996-7480) or your Technical Service and Parts Manager (TSPM). We apologize for this inconvenience and will do everything possible to resolve this situation as quickly as possible. Thank you for your continued support and understanding. Chris Coons
Senior Manager, Motorcycle Sales Planning and Administration 2 21 / 23 Continued on the following page » CUSTOMER NOTIFICATION LETTER (page 1 of 2) Suzuki Recall #2A99 NHTSA Recall #23V088 IMPORTANT SAFETY RECALL
This Notice Applies to Your Suzuki Hayabusa Motorcycle March 1, 2023 Dear Suzuki Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2022 model-year Hayabusa motorcycles. According to our records, you own one of the motorcycles affected by this recall.
What is the problem?
In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash.
What is Suzuki doing to solve the problem?
Your Suzuki dealer will replace the front brake master cylinder body with a revised part. The new part has a revised brake fluid passage that will prevent this condition from occurring. The repair will take approximately one hour to perform, and there will be no charge to you for any recall-related parts or labor.
What you should do:
To expedite the recall repair, set an appointment with your authorized Suzuki dealer who will then order the necessary parts, so they are at the dealership when you bring your motorcycle in for the repair. While the actual repair takes about one hour to perform, please allow for additional time processing paperwork with the dealer when you drop off and then pick up your motorcycle following the repair.
Before the recall repair is performed, Suzuki recommends the following:
• Minimize riding your motorcycle until the recall has been completed.
• If you choose to ride, please follow the following instructions:
o Using the check list on page 3-7 of your Hayabusa’s Owner’s Manual, verify that the front brake lever play is not excessive, and there is no “sponginess” at the lever, and its operation is smooth.
o If the brake lever play is normal and feels firm when you squeeze the lever you can ride your motorcycle with caution; allow additional distance for braking.
o If the brake lever play is excessive or you feel “sponginess” when you squeeze the lever, squeeze the lever fully 2 or 3 times to see if the lever play and feel return to normal. If it does, you can ride your motorcycle with caution; allow additional distance for braking.
o If the brake lever play remains excessive and there is “sponginess” when you squeeze the lever, contact your Suzuki dealer to discuss how to bring the motorcycle to the dealership for the recall repair.
Special incentive for repair:
Customers who have the recall repair performed no later than August 31, 2023, are eligible for a $100 gift card. To receive the gift card, have the recall repair performed by August 31, 2023, make a legible scan of your completed service repair order, and send by email to: motorcyclecr@suz.com.
In the body of the email include your name, address, telephone number, and email address. Please allow 30 days to process. This incentive is only valid in the continental U.S. 1/2
Suzuki Motor USA, LLC P.O. Box 1100, Brea, CA 92822 22 I 23 Continued on the following page » CUSTOMER NOTIFICATION LETTER (page 2 of 2) What to do if you receive this notice in error:
This notice was mailed to you according to the latest information that is available to us. If you no longer own the motorcycle described in this notice, please complete, and return the attached Change of Address/Ownership card to Suzuki Motor USA, LLC and forward this recall information to the current owner (if known). If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
Customer reimbursement for repairs before this Safety Recall Notification:
If your motorcycle is included in this recall and you have paid for repairs to address the defect that led to this recall, you may be eligible for full or partial reimbursement. Please note the following conditions for reimbursement:
Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be provided for routine scheduled maintenance. Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for the repair, and the labor rate that an authorized Suzuki dealer in the same area would charge for the same repair.
Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair.
Who to contact if you experience problems:
Your Suzuki dealer can provide you the fastest response to your questions or concerns about this safety recall campaign. If you have any difficulty with this recall campaign, you may contact Suzuki’s
U.S. Customer Service Department for assistance at (714) 572-1490 during the hours of7:30 AM to 4:30 PM Pacific Time. Please have your vehicle identification number (VIN) ready when calling.
If you need to locate your nearest Suzuki dealer, please visit www.suzukicycles.com, click on OWNERS, scroll to the bottom of the page to the RESOURCES list and select Find a Dealer. On the Find a Dealer page enter your zip code and select Submit.
If you believe that Suzuki has failed to provide the safety recall campaign service without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-424-9153) or go to www.safercar.gov.
We apologize for any inconvenience this recall campaign causes you. We hope you understand that your safety and satisfaction are important priorities for us.
We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you understand our interest in your safety and your continued satisfaction with your Suzuki Hayabusa motorcycle.
Sincerely, Suzuki Motor USA, LLC.
2/2
Suzuki Motor USA, LLC P.O. Box 1100, Brea, CA 92822 23 / 23 END
**************************************************************************************************************
<97-J8>
Recall campaign notification plan form
1)
2)
3)
4)
5)
6)
7)
Recall campaign notification date to your authority, if required.
Recall campaign notification date to your dealers.
Start date of Recall campaign notification letter mailing to customers.
Recall campaign notification date to distributor if you have resold affected unit to other distributor
Date of ordering parts for initial necessary quantity
Quantity of parts ordered for initail portion (by Air, by Sea)
Note
0000A
Suzuki Motor Corporation
Japan
Asia
Mar/17/2022
Mar/17/2022
Mar/21/2022
Mar/21/2022
Mar/17/2022
by Air: 50by Sea: 100
Plan
by Air:by Sea:
Actual
by Air:by Sea:
We would like to ask you to provide this information to your window person of overseas service group by Feb. 16, 2023.
In case that the dates are not finalized at the due date above, please enter the estimated dates.
You can provide this information by using Microsoft Forms. Please click on the link below to use Microsoft Forms.
https://forms.office.com/Pages/ResponsePage.aspx?id=dseR4P3mMEaF1uhjZMoS_8MvPuzJeNlJsYWaBMJQK11UQVhKTDdWRFMwMkVRR0RHNTFSRUhGQllaQy4u
(For example)
Dist. code
Dist. name
Country
Region
**************************************************************************************************************
6
SERVICE iew:
Replace the master cylinder body and piston cup set of the front brake master cylinder assembly. You will also replenish the brake fluid and bleed any air from the brake system. To read the full GS/GSX/GSX-R No. 259 Safety Recall Campaign bulletin, CLICK HERE.
Recall service priority:
Please prioritize completion of the recall service for your affected Hayabusa customers. Owners of affected Hayabusa motorcycles will be notified by letter the week of March 1, 2023. For their safety and satisfaction, we strongly suggest you do not wait for them to contact you, but you should take the initiative to contact them to set an appointment to perform the recall service as soon as possible.
When speaking to the owner of an affected motorcycle let him/her know that you are ordering the necessary Front Master Cylinder Parts Set. Let the customer know there will be no charge for parts or labor. Set an appointment to install the parts, perform the recall service, and then submit a warranty request to Suzuki Motor USA, LLC (SMO).
If your dealership is contacted by someone who has an affected Hayabusa, but you did not sell the motorcycle, let the owner know you can assist with the Front Brake Master Cylinder Body Replacement recall service. Let the customer know there will be no charge for parts or labor. You can then order the necessary Front Master Cylinder Parts Set. Set an appointment to perform the recall service, and then submit a warranty request to SMO.
Provide your Hayabusa customers the premium service that ownership of Suzuki’s flagship sportbike conveys. If you need support to address a customer’s needs or concerns, please call TECH LINE at (714) 996-7480 or contact your Suzuki Technical Service & Parts Manager (TSPM).
SAFETY RECALL CAMPAIGN 2A99
2022 Hayabusa Front Brake Master Cylinder Body Replacement Service Counter, Parts, & Warranty Administration
Reference: Service Bulletin GS/GSX/GSX-R No. 259 (02/27/2023)
& Hayabusa GSX1300R Service Manual (99500-10L00-03E) Recall adminstration sections:
• Service Counter – pages 1 & 2, related to Hayabusa customer & dealership Sales Department support
• Parts – page 3, related to parts ordering
• Warranty – page 4, related to processing the recall service warranty claims
Special customer incentive* for timely repair:
Customers who have the recall repair performed no later than August 31, 2023, are eligible for a $100 gift card from Suzuki for their prompt response.
For the customer to receive the gift card, they must have the recall repair performed by August 31, 2023, and then make a legible scan of the completed service repair order, and send it by email to: motorcyclecr@suz.com no later than September 15, 2023. In the body of the email they must include their name, address, telephone number, and email address. Customers will need to allow 30 days for processing. This incentive is only valid in the continental U.S.
Please perform the recall service promptly so your customer can take advantage of this incentive. If you have
any questions, contact TECH-LINE at (714) 996-7480 or your Technical Service & Parts Manager (TSPM).
* See customer letter on pages 5 & 6 of this bulletin Incentive submission deadline added 07/07/2023 Continued on the following page >>
GS/GSX/GSX-R No. 259A
Revised: July 7, 2023
Original date: February 27, 2023
Motorcycle / ATV Affected model VIN range:
Model Year Spec. VIN Range GSX1300R 2022 (M2)
GSX1300R 2022 (M2) E03 E33 JS1EJ11B#N–JS1EJ11B#N JS1EJ11D#N–JS1EJ11D#N- • NOT all motorcycles in the VIN range above are affected, verify recall status with Suzuki CONNECT.
• “#” indicates any check digit from O to 9 and X. Use Suzuki CONNECT to verify recall status:
Before performing the recall repair on a Hayabusa, first verify the repair needs to be performed by checking the motorcycle’s VIN and accessing the Vehicle Master Inquiry on Suzuki Connect and checking the repair status.
If the recall repair needs to be performed, you will see the message “CAMPAIGN NOT YET PERFORMED.”
If you have a question regarding motorcycle eligibility, call TECH LINE at (714) 996-7480 or contact your Suzuki Technical Service & Parts Manager (TSPM). unsold, affected Hayabysa motorcycles io Suzuki dealer ioventory;
Support your Sales Department by checking your unsold new and used inventory to see if you have any affected 2022 Hayabusa models (refer to “Use Suzuki CONNECT to verify recall status” above). If so, order the necessary Front Master Cylinder Parts Set, repair the motorcycle, and then submit a warranty request to Suzuki Motor USA, LLC (SMO).
You must do this before selling or transferring the motorcycle. It is a violation of Federal law to sell or deliver any new or used motorcycle, scooter, ATV, or item of motor vehicle equipment subject to a safety recall campaign under a sale or lease until the defect or non-compliance has been corrected. Known unsold, affected Hayabusa motorcycles – VIN list: GSX1300RRZM2 Important:
Even if an unsold or used 2022 Hayabusa in your inventory is not on this VIN list, you must confirm its recall status using the Vehicle Master Inquiry feature on Suzuki CONNECT (as listed above). 2/6 Continued on the following page » Ordering parts for the Safety Recall Campaign:
You dealership will be responsible for ordering parts for this recall using normal parts ordering procedures for each motorcycle. Recall service parts are available now. You must also use the proper Suzuki ECSTAR DOT 4 brake fluid. If you have any questions regarding parts orders, please contact SMO Parts Coordination at (714) 854- 2165. Have the VIN available when ordering or discussing parts.
Recall service parts:
Part Name Part Number Quantity Includes
BODY, FR MASTER CYLINDER (59660-10L00-RXO) x 1 (D
PISTON SET, FRONT MASTER PARTS SET, FR
MASTER CYLINDER 59600-10860-RXO (59610-10L00-RXO) x 1@
1
CIRCLIP (59665-29G00) x 1 @
NUT (08319-2106A) x 1 ©
WASHER (09161-10009) x 2@ BODY, FR MASTER CYLINDER Brake fJyjd:
You will be reimbursed for brake fluid used in the recall service.
The required brake fluid is Suzuki ECSTAR DOT 4 (990A0-01E91-12Z). Recall service parts identification:
Original part New, recall service part Original, Pre-recall Front Brake Master Cylinders:
If your dealership has any new, original design front brake master cylinders (59600-1OLOO, CYLINDER ASSY, FRONT) in your spare parts inventory, or have installed this master cylinder on Hayabusa during a repair, please contact your Technical Service & Parts Manager (TSPM) or TECH-LINE at (714) 996-7480 to report the part’s status.
3/6 Continued on the following page » Warranty claim processing:
Submit a warranty claim for each recall repair immediately upon completion. This campaign requires you to file a warranty claim using ONE of the methods described below. Suzuki CONNECT Short Campaign Claim: The Short Campaign Claim will reimburse you for the Front Brake Master Cylinder Body Replacement Kit and brake fluid, plus 0.9 hour labor. CAMPAIGN 2A99 GSX1300RM2 FRONT BRAKE MASTER CYLINDER BODY REPLACEMENT SUZUKI CONNECT SHORT FORM INSTRUCTIONS CLAIM INFORMATION: CLAIM NUMBER: ENTRY TYPE:
REPAIR DATE: MILEAGE: CAMPAIGN NUMBER: XXXXX,X (Dealer enters number)
VIN, Model/Frame or Control/Sequence # (Dealer chooses) Enter date of repair
Enter mileage at repair date 2A99 Suzuki CONNECT Long Campaign Claim: The Long Campaign Claim will reimburse you for the Front Brake Master Cylinder Body Replacement Kit plus 0.9 hour labor, and additional parts and labor as authorized by your TSPM. You will need to add the brake fluid part number (990A0-01E91-12Z) to the additional parts list. CAMPAIGN 2A99 GSX1300RM2 FRONT BRAKE MASTER CYLINDER BODY REPLACEMENT SUZUKI CONNECT LONG FORM INSTRUCTIONS CLAIM INFORMATION: CLAIM NUMBER: ENTRY TYPE:
REPAIR DATE: MILEAGE: CAMPAIGN NUMBER: LABOR TIME:
PARTS INFORMATION: ADDITIONAL PARTS: AUTHORIZATION: FAILURE DESCRIPTION:
DESCRIPTION OF DEFECT: DESCRIPTION OF REPAIR: XXXXX,X (Dealer enters number)
VIN, Model/Frame or Control/Sequence # (Dealer chooses) Enter date of repair
Enter mileage at repair date 2A99
As authorized by your TSPM Additional parts as authorized by your TSPM
Only needed if additional parts or labor claimed Front brake master cylinder body replacement Performed service campaign repair per service bulletin If you have any questions related to this recall service, please call TECH-LINE at (714) 996-7480 or contact your Technical Service & Parts Manager (TSPM). Thank you for your attention to this recall service, The Suzuki Service Department 4 / 6 Continued on the following page >> CUSTOMER NOTIFICATION LETTER (page 1 of 2) Suzuki Recall #2A99 NHTSA Recall #23V088 IMPORTANT SAFETY RECALL
This Notice Applies to Your Suzuki Hayabusa Motorcycle March 1, 2023 Dear Suzuki Owner:
This notice is sent to you in accordance with the requirements of the National Traffic andMotor Vehicle Safety Act. Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2022 model-year Hayabusa motorcycles. According to our records, you own one of the motorcydes affected by this recall.
What is the problem?
In certain conditions, a passage in the front brake master cylinder body that regulates fluid pressure may become blocked when the brake lever is released. If this occurs, the brake lever may require greater than normal travel in a subsequent application of the front brake. This can lead to extended stopping distances, increasing the risk of a crash.
What is Suzuki doing to solve the problem?
Your Suzuki dealer will replace the front brake master cylinder body with a revised part. The new part has a revised brake fluid passage that will prevent this condition from occurring. The repair will take approximately one hour to perform, and there will be no charge to you for any recall-related parts or labor.
What you should do:
To expedite the recall repair, set an appointment with your authorized Suzuki dealer who will then order the necessary parts, so they are at the dealership when you bring your motorcycle in for the repair. While the actual repair takes about one hour to perform, please allow for additional time processing paperwork with the dealer when you drop off and then pick up your motorcycle following the repair.
Before the recall repair is performed, Suzuki recommends the following:
• Minimize riding your motorcycle until the recall has been completed.
• If you choose to ride, please follow the following instructions:
o Using the check list on page 3-7 of your Hayabusa’s Owner’s Manual, verify that the front brake lever play is not excessive, and there is no “sponginess” at the lever, and its operation is smooth.
o If the brake lever play is normal and feels firm when you squeeze the lever you can ride your motorcycle with caution; allow additional distance for braking.
o If the brake lever play is excessive or you feel “sponginess· when you squeeze the lever, squeeze the lever fully 2 or 3 times to see if the lever play and feel return to normal. If it does, youcan ride your motorcycle with caution; allow additional distance for braking.
o If the brake lever play remains excessive and there is “sponginess” when you squeeze the lever, contact your Suzuki dealer to discuss how to bring the motorcycle to the dealership for the recall repair.
Special incentive for repair:
Customers who have the recall repair performed no later than August 31, 2023, are eligible for a $100 gift card. To receive the gift card, have the recall repair performed by August 31, 2023, make a legible scan of your completed service repair order, and send it by email to: motorcyclecr@suz.com no later than September 15, 2023.
In the body of the email include your name, address, telephone number, and email address. Please allow 30 days to process. This incentive is only valid in the continental U.S. 1/2
Suzuki Motor USA, LLC P.O. Box 1100, Brea, CA 92822 Incentive submission deadline added 07/07/2023 5/6 Continued on the following page » CUSTOMER NOTIFICATION LETTER (page 2 of 2) What to do if you receive this notice in error:
This notice was mailed to you according to the latest information that is available to us. If you no longer own the motorcycle described in this notice, please complete, and return the attached Change of Address/Ownership card to Suzuki Motor USA, LLC and forward this recall information to the current owner (if known). If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
Customer reimbursement for repairs before this Safety Recall Notification:
If your motorcycle is included in this recall and you have paid for repairs to address the defect that led to this recall, you may be eligible for full or partial reimbursement. Please note the following conditions for reimbursement:
Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be provided for routine scheduled maintenance. Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for the repair, and the labor rate that an authorized Suzuki dealer in the same area would charge for the same repair.
Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair.
Who to contact if you experience problems:
Your Suzuki dealer can provide you the fastest response to your questions or concerns about this safety recall campaign. If you have any difficulty with this recall campaign, you may contact Suzuki’s
U.S. Customer Service Department for assistance at (714) 572-1490 during the hours of 7:30 AM to 4:30 PM Pacific Time. Please have your vehicle identification number (VIN) ready when calling.
If you need to locate your nearest Suzuki dealer, please visit www.suzukicycles.com, click on OWNERS, scroll to the bottom of the page to the RESOURCES list and select Find a Dealer. On the Find a Dealer page enter your zip code and select Submit.
If you believe that Suzuki has failed to provide the safety recall campaign service without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-424-9153) or go to www.safercar.qov.
We apologize for any inconvenience this recall campaign causes you. We hope you understand that your safety and satisfaction are important priorities for us.
We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you understand our interest in your safety and your continued satisfaction with your Suzuki Hayabusa motorcycle.
Sincerely, Suzuki Motor USA, LLC.
212
Suzuki Motor USA, LLC P.O. Box 1100, Brea, CA 92822 6/6 END
**************************************************************************************************************
Bulletin No. 23-016 Date: February 9, 2023
SALES
IMPORTANT SAFETY RECALL
STOP RETAIL SALES and DELIVERY
Suzuki Motor Corporation has determined that a safety defect exists in certain 2022 Hayabusa (GSX1300RR/RRZM2) models: Model VIN VIN
GSX1300RRM2 JS1EJ11B3N7100921 JS1EJ11B1N7102263
JS1EJ11B1N7100934 JS1EJ11B3N7102278
JS1EJ11B5N7101066 JS1EJ11B5N7102296
JS1EJ11B8N7101076 JS1EJ11B3N7102331
JS1EJ11B7N7101845 JS1EJ11B7N7102378 JS1EJ11B6N7102100
GSX1300RRZM2 JS1EJ11B7N7100582 JS1EJ11B7N7101618
JS1EJ11B1N7100691 JS1EJ11B5N7101634
JS1EJ11BXN7100737 JS1EJ11B1N7102005
JS1EJ11B4N7100992 JS1EJ11B5N7102072
JS1EJ11B1N7101033 JS1EJ11B0N7102089 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Suzuki Motor Corporation (SMC) is initiating a safety recall campaign to replace the front brake master cylinder body. Do not sell or deliver any new or used, affected Hayabusa motorcycle until the Front Brake Master Cylinder Body Replacement Recall service has been completed. Service Bulletin & Safety Recall Repair:
Information about performing the Front Master Cylinder Body Replacement recall service will be provided in a Service Bulletin coming the week of February 27, 2023. Parts Availability & Ordering:
Suzuki Motor USA, LLC (SMO) will provide additional information regarding recall service parts availability and
ordering in the Service Bulletin mentioned above. Bulletin No. 23-016 Date: February 9, 2023
2
Customer Notification Letters:
SMO expects to notify retail customers of this safety recall the week of February 20, 2023. How to Verify if a Hayabusa requires the Recall Service:
This recall only affects certain 2022 (M2) Hayabusa models. Use the Vehicle History function of Suzuki CONNECT to determine if a particular Hayabusa requires the Front Master Cylinder Body Replacement Recall service. If so, order the necessary parts, perform the recall service, and submit a warranty request as described in the bulletin. Consequences of Non-Compliance:
ALL NEW SUZUKI VEHICLES IN DEALER INVENTORY THAT ARE SUBJECT TO A RECALL OR CUSTOMER SATISFACTION CAMPAIGN INITIATED BY SMO MUST BE REPAIRED BEFORE THESE VEHICLES ARE SOLD OR DELIVERED BY THE DEALER TO THE RETAIL CUSTOMER. FAILURE TO DO SO IS A VIOLATION OF FEDERAL LAW, THE SUZUKI POWERSPORTS DEALER SALES AND SERVICE AGREEMENT (THE “DEALER AGREEMENT”), AND SMO’S SALES POLICY REGARDING FACTORY SAFETY RECALL OR SAFETY MODIFICATION PROGRAMS (THE “POLICY”). A COPY OF THE POLICY IS AVAILABLE ON SUZUKI CONNECT FOR YOUR REFERENCE. FURTHER, FAILURE TO COMPLY WITH THE INSTRUCTIONS OF SMO REGARDING COMPLIANCE WITH RECALLS OR OTHER SAFETY OR PRODUCT IMPROVEMENT CAMPAIGNS OR PROGRAMS, AND/OR FAILURE TO MAKE A GOOD FAITH EFFORT TO COMPLY WITH THE FEDERAL CLEAN AIR ACT, THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT, THE CONSUMER PRODUCT SAFETY ACT, OR ANY OTHER LAWS, ORDERS, RULES, OR REGULATIONS REGARDING RECALLS OR OTHER SAFETY OR PRODUCT IMPROVEMENT CAMPAIGNS OR PROGRAMS CONSTITUTES A BREACH OF THE DEALER AGREEMENT AND IS A VIOLATION OF SMO POLICY REFERENCED ABOVE. A DEALER MAY BE HELD RESPONSIBLE FOR ANY PRODUCT DAMAGE AND/OR PERSONAL INJURIES RESULTING FROM SUCH FAILURE. If you need any additional information, please contact the Suzuki TECH LINE (at 714-996-7480) or your Technical Service and Parts Manager (TSPM). We apologize for this inconvenience and will do everything possible to resolve this situation as quickly as possible. Thank you for your continued support and understanding.
Chris Coons
Senior Manager, Motorcycle Sales Planning and Administration
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CONFIDENTIAL
Motorcycle Service Group Overseas Service Department
8686, Miyakoda, Kita, Hamamatsu, Shizuoka, Japan 431-2102 Tel: 81-53-528-8118, Fax: 81-53-528-8141 TO: Suzuki Motor USA, LLC
ATTN.: Managing Director
Service Director or Manager
SUBJECT: GSX1300RM2(Hayabusa) Front Brake Master Cylinder Body
Replacement Recall Campaign
Dear Sirs and Madams, This letter is to inform you of the “Front Brake Master Cylinder Replacement Recall Campaign” for GSX1300RRQM2(Hayabusa) produced from Mar. 26, 2021 to Jan. 11, 2022. We were informed from fields that the front brake lever play is increased.
As the result of our investigation, we found that the fluid passage in the front brake master cylinder body may remain closed though the brake lever released due to improper setting of the passage for adjusting the brake fluid pressure.
This can lead the excessive brake lever play under certain condition, and in the worst case, the braking distance may increase. In view of the nature of this problem, Suzuki Motor Corporation (SMC) has decided to carry out the Recall Campaign in your market. The details are explained in the following pages. You are kindly requested to organize the Recall Campaign for the affected units in your market. If you are required to report to your authority, please contact them according to your law. If you have affected units in your warehouse, you are required to remedy them before releasing to your dealers. You are also immediately required to instruct your dealers to remedy the affected unit in stock if any, before delivering them to the customers.
Please make sure that no customers will receive the affected units without appropriate Recall campaign remedy. We apologize for any inconvenience this may cause to you. Your cooperation and assistance will be highly appreciated.
If you have any question, please don’t hesitate to contact us anytime.
Very truly yours, Shinji Ishikawa
Department General Manager Overseas Service Department Suzuki Motor Corporation Page 1 of 3 Date Feb. 10, 2023
Our ref. J8-230209-R1 Page 2 of 3 Action
1) For the affected units before retail sales, you are requested to remedy them before delivering them to the customers.
2) For the affected units after retail sales, contact the customers of the units to let them bring their vehicles to your authorized dealers.
3) Order the necessary quantity of parts.
4) Report to the authority according to your law.
5) Issue service bulletin to dealers and customer letter to owners.
6) Perform a corrective work following the repair instruction of ANNEX3.
7) Once the corrective work is done, destroy replaced parts at your responsibility to prevent reuse of the potentially failed parts. Affected Models
Model: GSX1300RM2(Hayabusa)
Production Period: From Mar. 26, 2021 to Jan. 11, 2022
Affected VIN range and units quantity in your market: Please refer to attached VIN list of ANNEX2. Replacement Parts
Please order the necessary number of parts through SCAN system. Model
GSX1300RM2
(Hayabusa)
– Part Name
PARTS SET, FR MASTER CYLINDER
Brake Fluid (DOT4) Part No. 59600-10860-RX0 – Contents
Please refer to the ANNEX3 for the Set parts list.
From your market Available replacement parts are 50% as of this moment and will be 70% by beginning of March 2023. Warranty Reimbursement Information
This is a Recall campaign that is acceptable only one time for one unit. Submit the warranty claim applications to SMC under the following terms. Claim category Trouble Code Basic code 2 (Campaign) 97-J8 MA9999 Model
GSX1300RM2
(Hayabusa) Part Name
PARTS SET,FR MASTER CYLINDER Part No. 59600-10860-RX0 Q’ty 1 Flat Rate(Hr)
0.9 Actual cost of Brake Fluid is reimbursed by sublet. Please send the evidence of the cost of Brake Fluid to SMC. Repair Instruction
The repair instruction of ANNEX3 is available on SCAN FD. Please download the files from below. SCAN-FD – Download – Service – Document Files for Motorcycle
ANNEX3:“GSX1300R_Repair_Instruction_of_Front_Blake_Master_Cylinder_Body_ Replacement_for_USA.doc” Implementation Date and Progress
1) Implementation Date:
Please fill following planning schedule in the Microsoft Forms (Link of the webpage) or ANNEX1 (Excel file) and send back to us by Feb. 16, 2023.
(1) Recall campaign notification date to your authority, if required.
(2) Recall campaign notification date to your dealers.
(3) Start date of Recall campaign notification letter mailing to customers.
(4) Recall campaign notification date to distributor if you have resold affected unit to other distributor.
(5) Date of ordering parts for initial necessary quantity.
(6) Quantity of parts ordered for initial portion.
Please fill following latest information in the Microsoft Forms (Link of the webpage) or ANNEX1 (Excel file) and send back to us once a week until all the cells are completely filled out.
(1) Recall campaign notification date to your authority, if required.
(2) Recall campaign notification date to your dealers.
(3) Start date of Recall campaign notification letter mailing to customers.
(4) Recall campaign notification date to distributor if you have resold affected unit to other distributor.
(5) Date of ordering parts for initial necessary quantity.
(6) Quantity of parts ordered for initial portion. We would like to ask you to provide the implementation date above to window person of SMC Motorcycle Service Group. 2) Implementation Progress:
Please email the following information with your company name to your window person. You are requested to email daily until Campaign execution rate reaches 80%.
(1) Latest accumulated number of units completed.
(2) Original number of affected units.
(3) Updated number of affected units, if adjusted. Attachment:
ANNEX 1: Recall_campaign_notification_plan_form.xlsx
ANNEX 2: Country_Name_VIN_List.xlsx
ANNEX 3: “GSX1300R_Repair_Instruction_of_Front_Blake_Master_Cylinder_Body_ Replacement_for_USA.doc”
ANNEX 4: Sample_of_Customer_Letter.doc END
Page
3 of 3
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-088
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Suzuki Motor USA, LLC FEB 22, 2023 NHTSA Recall No. : 23V-088 Manufacturer Recall No. : 2A99 Manufacturer Information :
Manufacturer Name : Suzuki Motor USA, LLC Address : 3251 East Imperial Highway
Brea CA 92821-6795
Company phone : 714-996-7040
Population :
Number of potentially involved : 2,552 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2022 Suzuki GSX1300RRQ/ZM2 (Hayabusa) Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS
Descriptive Information : Vehicles in the recall population were equipped with a front brake master cylinder that was manufactured with an incorrect brake fluid primary port location. The affected recall population is determined by VIN range. The remedy part is identified by part number.
Production Dates : MAR 26, 2021 – JAN 11, 2022
VIN Range 1 : Begin : JS1EJ11B5N7100001 End : JS1EJ11B7N7102431 Not sequential VIN Range 2 : Begin : JS1EJ11D3N7100001 End : JS1EJ11D2N7100247 Not sequential Description of Defect :
Description of the Defect : An incorrect position of the front brake master cylinder primary port could cause excessive front brake lever travel during an initial application of the front brake. Under the worst-case condition, the vehicle may experience increased braking distance and may not comply with FMVSS 122.
FMVSS 1 : 122 – Motorcycle brake systems FMVSS 2 : NR
Description of the Safety Risk : In the worst-case condition braking distance may extend, increasing the risk of a crash.
Description of the Cause : An improper location of the front brake master cylinder primary port may become blocked if swelling of the primary seal cup in an adjacent location occurs. In this case, fluid pressure change caused from normal cooling of the brake fluid of the vehicle could create a negative pressure condition in the brake system. If this occurs, the front brake caliper pistons could retract
creating excessive gap between the front brake pad and discs. In this condition, Part 573 Safety Recall Report 23V-088 Page 2 Identification of Any Warning
that can Occur : at the next application of the front brake the front brake lever will have excessive travel as the front brake pads move to contact the front brake discs and before brake system friction begins.
The front brake lever will present with excess travel when first applied. In this condition, braking force may be reduced. Involved Components : Component Name 1 : Cylinder Assy, Front Master Component Description : Body, Front Master Cylinder Component Part Number : 59600-10L00 Supplier Identification : Component Manufacturer
Name : Hitachi Astemo. Ltd Address : 4370 Kamichihara
Joetsu, Niigata Foreign States 942-0035
Country : Japan Chronology :
The chronology is attached as a separate document. Description of Remedy :
Description of Remedy Program : The front brake master cylinder body will be replaced with a new part.
The plan for reimbursing customers who have paid for repairs to remedy the reported condition is attached as a separate document How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The front brake master cylinder body will be replaced with a new part that includes a repositioned primary port. The new part is identifiable by a punch mark on the master cylinder body imprinted on the handlebar clamp attachment face.
From February 9, 2022, the location of the primary port was repositioned to prevent possible blockage of the primary seal cup if the cup became enlarged from swelling. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-088
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : The notification schedule shown is the current estimate. Suzuki will
provide notification of any schedule changes as necessary Planned Dealer Notification Date : FEB 27, 2023 – FEB 27, 2023
Planned Owner Notification Date : MAR 01, 2023 – MAR 01, 2023
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-088
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Suzuki Motor USA, LLC FEB 15, 2023 NHTSA Recall No. : 23V-088 Manufacturer Recall No. : 2A99 Manufacturer Information :
Manufacturer Name : Suzuki Motor USA, LLC Address : 3251 East Imperial Highway
Brea CA 92821-6795
Company phone : 714-996-7040
Population :
Number of potentially involved : 2,552 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2022 Suzuki GSX1300RRQ/ZM2 (Hayabusa) Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS
Descriptive Information : Vehicles in the recall population were equipped with a front brake master cylinder that was manufactured with an incorrect brake fluid primary port location. The affected recall population is determined by VIN range. The remedy part is identified by part number.
Production Dates : MAR 26, 2021 – JAN 11, 2022
VIN Range 1 : Begin : JS1EJ11B5N7100001 End : JS1EJ11B7N7102431 Not sequential VIN Range 2 : Begin : JS1EJ11D3N7100001 End : JS1EJ11D2N7100247 Not sequential Description of Defect :
Description of the Defect : An incorrect position of the front brake master cylinder primary port could cause excessive front brake lever travel during an initial application of the front brake. Under the worst-case condition, the vehicle may experience increased braking distance and may not comply with FMVSS 122.
FMVSS 1 : 122 – Motorcycle brake systems FMVSS 2 : NR
Description of the Safety Risk : In the worst-case condition braking distance may extend, increasing the risk of a crash.
Description of the Cause : An improper location of the front brake master cylinder primary port may become blocked if swelling of the primary seal cup in an adjacent location occurs. In this case, fluid pressure change caused from normal cooling of the brake fluid after operation of the vehicle could create a negative pressure condition in the brake system. If this occurs, the front brake caliper pistons
could retract creating excessive gap between the front brake pad and discs Part 573 Safety Recall Report 23V-088 Page 2 Identification of Any Warning
that can Occur : when the vehicle is at rest. In this condition, at the next application of the front brake the front brake lever will have excessive travel as the front brake pads move to contact the front brake discs and before brake system friction begins. The front brake lever will present with excess travel when first applied. In this
condition, braking force may be reduced. Involved Components : Component Name 1 : Cylinder Assy, Front Master Component Description : Body, Front Master Cylinder Component Part Number : 59600-10L00 Supplier Identification : Component Manufacturer
Name : Hitachi Astemo. Ltd Address : 4370 Kamichihara
Joetsu, Niigata Foreign States 942-0035
Country : Japan Chronology :
The chronology is attached as a separate document. Description of Remedy :
Description of Remedy Program : The front brake master cylinder body will be replaced with a new part.
The plan for reimbursing customers who have paid for repairs to remedy the reported condition is attached as a separate document How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The front brake master cylinder body will be replaced with a new part that includes a repositioned primary port. The new part is identifiable by a punch mark on the master cylinder body imprinted on the handlebar clamp attachment face.
From February 9, 2022, the location of the primary port was repositioned to prevent possible blockage of the primary seal cup if the cup became enlarged from swelling. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-088
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : The notification schedule shown is the current estimate. Suzuki will
provide notification of any schedule changes as necessary Planned Dealer Notification Date : FEB 27, 2023 – FEB 27, 2023
Planned Owner Notification Date : MAR 01, 2023 – MAR 01, 2023
* NR – Not Reported
SEOCONTENT-END
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