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Home • Recalls • Safety Recall Campaign SC-81 – Front Passenger Seat Occupant Classification System – 2010-2013 Suzuki Kizashi

Recalls

Safety Recall Campaign SC-81 – Front Passenger Seat Occupant Classification System – 2010-2013 Suzuki Kizashi

oemdtc June 5, 2019 No Comments

May 2, 2019 NHTSA CAMPAIGN NUMBER: 19V343000

Occupant Detection System may Misclassify

The deactivated front air bag will not deploy in the event of a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 19V343

Manufacturer Suzuki Motor of America, Inc.

Components AIR BAGS

Potential Number of Units Affected 21,052

 

Summary

Suzuki Motor of America, Inc. (Suzuki) is recalling 2010-2013 Kizashi vehicles. The front passenger seat Occupant Classification System (OCS) may misclassify an adult occupant as child and deactivate the front air bag.

 

Remedy

The remedy for this recall is still under development. The manufacturer has not yet provided a notification schedule. Interim notices informing owners of the safety risk were mailed June 28, 2019. Owners will receive a second notice when the remedy becomes available. Owners may contact Suzuki customer service at 1-800-934-0934. Suzuki’s number for this recall is C5.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Suzuki has a Recall


Automotive Safety Recall Campaign SC-81 June 27, 2019

 

 

Safety Recall Campaign

2010 – 2013 Kizashi Front Passenger Seat Occupant Classification System

Affected Models: Certain 2010 – 2013 Suzuki Kizashi vehicles (A6B424)

Affected Departments: Management, Service, Warranty, Parts

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2010 – 2013 Suzuki Kizashi vehicles.

 

What is the problem?

The front passenger seat occupant classification system (OCS) may misclassify adult occupants as child occupants and suppress the front air bag due to the seating posture and/or position of the adult occupant. In a crash necessitating air bag deployment, the front air bag may not deploy with an adult occupant in the front passenger seat, increasing the risk of injury to the adult occupant.

 

Affected Models:

Certain 2010 – 2013 Kizashi vehicles (A6B424)

 

What is Suzuki doing to solve the problem?

Suzuki is analyzing this issue and is working to develop a repair procedure and the necessary repair parts. As soon as the procedure for inspection, repair and filing a warranty claim becomes available, we will post this information on Suzuki Connect.

Suzuki will notify Suzuki Service Providers when parts are available for shipment.

In the meantime, if a customer brings an affected 2010 – 2013 Kizashi to your shop with a concern that the OCS may not be correctly classifying occupants, please contact Tech-Line at (800) 934-1616 for further instructions.

NOTE:

Owners will be notified of this pending safety recall on June 28, 2019. A copy of the owner notification is attached for your reference.

 

IMPORTANT SAFETY RECALL

This Notice Applies to Your Suzuki Vehicle Identification Number (VIN)

XXXXXXXXXXXXXXXXX

June 28, 2019

Dear Suzuki Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2010 – 2013 Suzuki Kizashi vehicles. According to our records, you own one of the vehicles affected by this recall.

 

What is the problem?

The front passenger seat occupant classification system (OCS) may misclassify adult occupants as child occupants and suppress the front air bag due to the seating posture and/or position of the adult occupant. In a crash necessitating air bag deployment, the front air bag may not deploy with an adult occupant in the front passenger seat, increasing the risk of injury to the adult occupant.

 

What is Suzuki Motor of America, Inc. (Suzuki) doing to solve the problem?

Suzuki is analyzing this issue and is working to develop a repair procedure and the necessary repair parts. Suzuki will mail you a second notification letter in the near future when repair procedures and repair parts are available.

Repairs will be performed by Suzuki Service Providers at no cost to you for parts and labor.

 

What you should do:

As described in the Front Passenger Sensing System section of the Owner’s Manual, if an adult-sized individual is sitting in the front passenger seat and the PASS AIR BAG OFF (Passenger Airbag Off) indicator turns on, it could be because the individual is not sitting properly in the seat. If this happens, have the passenger unfasten the seat belt, sit upright in the center of the seat with the seat back nearly vertical and his or her legs outstretched. Then refasten the seat belt.

This notice was mailed to you according to the latest information that is available to us. If you no longer own the vehicle described in this notice, please complete and return the attached Change of Address/Ownership card to Suzuki, and forward this recall information to the current owner (if known).

Federal regulations require that any vehicle lessor receiving this campaign notice must forward a copy of this notice to the lessee within ten days.

3251 E. Imperial Highway, P.O. Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040

 

Customer reimbursement for repairs prior to this Safety Recall Notification:

If your vehicle is included in this recall and you have paid for repairs to address the defect that led to this recall, you may be eligible for full or partial reimbursement. Please note the following conditions for reimbursement:

  • Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be provided for routine scheduled maintenance.
  • Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for the repair, and the labor rate that an authorized Suzuki Service Provider in the same area would charge for the same repair.
  • Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair.

To apply for reimbursement, contact Suzuki’s Customer Service Department at (714) 572-1490.

 

Who to contact if you experience problems:

Your Suzuki Service Provider can provide you the fastest response to your questions or concerns about this safety recall campaign. If you have any difficulty with this recall campaign, you may contact Suzuki’s Customer Service Department for assistance at (714) 572-1490 during the hours of 7:00 AM to 4:30 PM Pacific Time. Please have your vehicle identification number (VIN) ready when calling. The VIN for your vehicle is listed at the top of this notice.

If you need to locate your nearest Suzuki Service Provider, please visit www.suzuki.com, click on Automotive, followed by the Service Provider tab at the top of the web page.

We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you understand our interest in your safety and your continued satisfaction with your Suzuki vehicle.

Sincerely,

Suzuki Motor of America, Inc.


CHRONOLOGY OF PRINCIPAL EVENTS

The production of the Kizashi for the U.S. market began on October 13, 2009 and ended on October 31, 2012.

In April 2011, SMC received the first Field Technical Information Report (FTIR) from ASMC related to the issue of the front passenger seat Occupant Classification System misclassifying a small adult as a child occupant.  Suzuki was unable to retrieve the affected seat cushion from the field, so it could not examine it.

In early 2012, SMC received three additional FTIRs reflecting this issue.  SMC contacted the OCS mat supplier, Continental, who met with ASMC and investigated the issue.  Continental was able to replicate the issue; however, it was also confirmed that the issue was transient and self-correcting when the adult shifted position.

Between August and December 2012, SMC received three additional FTIRs, reporting the same transient issue.

In 2013, Continental again looked at the issue and presumed that there is a condition that the Occupant Classification System may classify a small adult as a child occupant, but also confirmed that the issue was transient.

Between July 2014 and late 2015, SMC received two additional FTIRs, reporting the same transient issue.

After Dec. 2015, SMC received no further reports of the issue until late 2018.

In Dec. 2018, SMC received an FTIR on this issue.  At that time, SMC was also evaluating the leather shrinkage issue (which led to Suzuki’s Part 573 report filed on March 7, 2019 leading to recently announced recall 19V187).  As a result, SMC decided to renew its evaluation of the OCS misclassification issue.

In March 2019, SMC retrieved the passenger seat cushion from the vehicle associated with the 10th FTIR, received in Dec. 2018.  SMC studied the component trouble history and detection function of the OCS sensor mat, and did not find any trouble history or abnormality.  SMC then attempted to reproduce the issue using a new passenger seat, and confirmed that the OCS mat would, at times, misclassify a small adult as a child.  Although the frequency is very rare, and the condition is transient, SMC decided to make a defect determination on April 25, 2019 and file this Part 573 report.

On September 18, 2019, Suzuki Motor of America, Inc. (SMAI) submitted a status report concerning SMC’s discussions with the OCS supplier about developing a recall remedy.  Given the substantial lead time estimated by the supplier to be necessary to develop such a remedy, SMAI also reported that SMC began its own independent study to evaluate the feasibility of adapting the OCS mat from another Suzuki model for use in the Kizashi.

From September 2019 to December 2019, SMC fabricated a prototype seat cushion that incorporates the OCS sensor mat to be evaluated and conducted testing using a 5th percentile female dummy.  The testing showed improved performance of the prototype seat cushion compared to a seat cushion that uses the original OCS sensor mat.  Based on these results, Suzuki will expand its testing to include different-size front passenger seat occupants.  Suzuki expects to complete this testing by the end of January 2020.  If the results of this testing are favorable, Suzuki will proceed with conducting reliability testing of the revised front passenger seat cushion.


Status Report – Recall 19V-343

September 18, 2019

 

On May 2, 2019, Suzuki Motor of America, Inc. (SMAI) submitted a Part 573 report concerning the potential for the Occupant Classification System (OCS) in 2010-2013 Suzuki Kizashi vehicles to misclassify adult occupants in the front passenger seat as child occupants, due to the seating posture/position of the adult occupants, resulting in suppression of the front passenger air bag.

As of this date, SMAI is still unable to amend its Part 573 report to provide certain required information: a description of a recall remedy and a schedule for notification of Service Providers and vehicle owners.

Since submission of the original Part 573 report, Suzuki Motor Corporation (SMC) has had discussions with the supplier of the Kizashi OCS, Continental Automotive, about developing a recall remedy.  Continental informed Suzuki that their business operations have changed such that development and production of a countermeasure would require a very long lead time.

SMC found Continental’s estimated schedule unacceptable, and began an independent study to evaluate whether an OCS from another Suzuki model can be adapted for use in the Kizashi.  SMC currently estimates that the evaluation of the ability of this possible countermeasure to improve the robustness of occupant classification for the Kizashi can be completed by the end of November 2019.  If improved robustness is confirmed, SMC will conduct reliability testing, which it currently expects can be completed by the end of April 2020.


4 Affected Products

Vehicle

MAKE MODEL YEAR
SUZUKI KIZASHI 2010-2013

 


9 Associated Documents

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V343-8155.pdf 462.747KB

RIONL-19V343-8155

Defect Notice 573 Report

RCLRPT-19V343-1346.PDF 212.494KB

RCLRPT-19V343-1346

Manufacturer Notices(to Dealers,etc) – A6B424 (Kizashi) Vehicles Market Action for Misclassification by Front Passenger Sensing System

RCMN-19V343-9380.pdf 47.372KB

RCMN-19V343-9380

Chronology

RMISC-19V343-7175.pdf 58.156KB

RMISC-19V343-7175

Recall Acknowledgement

RCAK-19V343-5058.pdf 266.647KB

RCAK-19V343-5058

Recall 573 Report – AMENDMENT 1

RCLRPT-19V343-1738.PDF 212.58KB

RCLRPT-19V343-1738

Chronology – Amendment 1

RMISC-19V343-0061.pdf 60.243KB

RMISC-19V343-0061

Manufacturer Notices(to Dealers, etc.) Safety Recall Campaign SC-81 RE: 2010 – 2013 Kizashi Front Passenger Seat Occupant Classification System.

RCMN-19V343-8296.pdf 313.847KB

RCMN-19V343-8296

Miscellaneous Document – Status Report – Recall 19V-343 September 18, 2019

RMISC-19V343-5138.pdf 45.847KB

RMISC-19V343-5138

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V343&docType=RCL

 


 

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  • 🎁【2022 NEW YEAR GIFT IDEA】Buy LAUNCH Scan tool CRP909 2022 Elite Version car scanner diagnostic for all cars, get FREE Worth 48.99 dollars LAUNCH OBD2 Scanner Creader V+. Just click "Extra Saving" under price and add both to your cart and you will get code reader and one free LAUNCH OBD2 Scanner Creader V+(It will minus the difference automatically). Get The Launch V+ car OBD2 code Reader and give yourself a surprise! Time is limited, first comers first get till all gives out!
  • 🚩【SHOPPING NOTICE】🚩The LAUNCH CRP909 2022 Elite Version through LAUNCH Corporation official authorization!🚩Please Upgrade Your LAUNCH CRP909 2022 Elite Version before Using, Get Extra 11 Reset Functions FREE!🚩LAUNCH CRP909 Enhanced Version Scan Tool is the Upgrade Ver. of LAUNCH CRP909E&X/LAUNCH Creader VII+/CRP123X/CRP129X/LAUNCH CRP TOUCH PRO ELITE
  • 1️⃣【26+ Reset & Relearn Services】Aside from typical 15 service functions such as Oil Reset,fuel Injector Coding,Electronic Brake Reset,SAS Reset,ABS Bleeding,Throttle Matching,DPF Reg,Gear Learning,AFS Reset… that you might expect, 11 new add reset features in this diagnostic tool to make servicing a breeze in your workshop: Language/NoXsensor/Seat/Type/Window Reset...(Please Upgrade Your Launch 909 before Using, Get Extra 11 Reset Functions FREE!)
  • 2️⃣【All-in-One CRP909 Diagnostic Tool】The LAUNCH CRP909 2022 Elite Version with easy-to-navigate software accessing to almost everything you need:✔All systems OE-Level diagnostics;✔Quickly generate and store the Health Report as a reference for vehicle maintenance;✔26+ reset & relearn services;✔10 OBD II Models;✔One-click operation:Live Data/Battery Voltage Test/Auto VIN;
  • 3️⃣【Cover 25000+ Car Models&10 Languages support】This automotive scanner covers 108+ brands, 25000+ car models made in the USA, Europe, and Asia after 1996 and before 2021 years (before 1996 are also included). Compatible with OBD2/obd1 scanner/EOBD/JOBD&CAN.The major vehicle brands include Porsche, Honda, Ford, Lexus, Skoda, Mazda, Nissan, Audi,Dodge, Jeep, and many more, with 10 languages multilingual menu to help you break the language barrier.Leapfrog the competition, get more customer.
$439.00
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 8
FOXWELL Car Scanner NT604 Elite OBD2 Scanner ABS SRS Transmission, Check Engine Code Reader,Diagnostic Scan Tool with SRS Airbag Scanner,Car Diagnostic Scanner for Cars
FOXWELL Car Scanner NT604 Elite OBD2 Scanner ABS SRS Transmission, Check Engine Code Reader,Diagnostic Scan Tool with SRS Airbag Scanner,Car Diagnostic Scanner for Cars
  • 🎄【Great Gift Idea】: Top present choice for your father, husband, brother or boyfriend.EVERY CAR OWNER WILL NEED IT! It comes with protective case with rugged and handy design.Get NT604 Elite car code reader and give your lover a surprise!
  • 🔔【Easy to Use--Work out of box】+【FOXWELL 2022 New Version】 FOXWELL NT604 Elite scan tool is the 2022 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
  • 🍎【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your lovely cars and pinpoint the problem for you, which saves time and money for you. It will turn off the warning light for you after you fix the problem, making you to know more about your cars and do your own repair.
  • 🥑【2 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100 USD), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual emission test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
  • 🍓【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite vehicle code reader will allows you to get your VIN and vehicle info rapidly, no need to take time to find your VIN and input one by one. What’s more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe).You don’t need to pay extra software fee.
$169.99
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 9
[2022 New] LAUNCH CRP909E Elite Full System OBD2 Scanner,OE-Level Car Diagnostic Scan Tool,26 Reset Service Functions,Key Program,TPMS,SAS,DPF,IMMO,ABS Bleeding, WiFi Free Update,TPMS As Gift
[2022 New] LAUNCH CRP909E Elite Full System OBD2 Scanner,OE-Level Car Diagnostic Scan Tool,26 Reset Service Functions,Key Program,TPMS,SAS,DPF,IMMO,ABS Bleeding, WiFi Free Update,TPMS As Gift
  • 🚩Upgrade Version of LAUNCH CRP123/CRP123E/CRP129E/CRP429C🚩2022 New Elite Version 🚩5 Years Warranty 🚩 Fast delivery by Amazon🚩Click $23 Coupon to get LAUNCH CRP909E 🚩Contact Seller to Get Free Gift
  • 🎁【Great Gift Idea For Every Car Owner】: Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with high-quality host with a strong box. Get LAUNCH CRP909E Elite car diagnostic scanner and give your lover a surprise!
  • 🚗【2022 Newest ALL-IN-ONE Android 7.0 ScanPad LAUNCH CRP909E】LAUNCH CRP909E Scan Tool is the Newest LAUNCH CRP series product.It’s the first car code reader which can do Full system diagnosis and support 26 special service functions in the world.Quickly generate and store a vehicle Health Diagnostic Report as a reference for vehicle inspection and maintenance.When you have some technical questions, you can share and print the Health Reports in Seconds to friends or mechanic to ask for solutions.
  • 💯【All System Diagnostics+26 Maintenance&Reset Function】LAUNCH CRP909E full system car code is a powerful car scan tool.It can read/clear codes,Text & Graph Live data for all vehicle systems including Engine,Transmission,Chassis and Safety control system,Body control system,Communication and Entertainment system.Support Reset function of Oil Lamp,EPB,DPF,SAS,TPMS,Sunroof,Suspension,Gearbox,AFS.And do BAT service,IMMO Key Programming,ABS Bleeding,Injector Coding,Throttle Adaptation,Gear Learning.
  • 💪【Patented Design】LAUNCH CRP909E OBD2 scanner is well built with a 💡7.0 inch IPS capacitive touch screen,a bigger,brighter Screen,let you“deep dive”into Tons of live data PIDs 💡Android 7.0 Operating System💡Longer Battery Life:Equipped with 6000mAh rechargeable lithium battery, longer running and standby time 💡Equipped with Quad core processor 💡Larger Memory Scanner with 2GB RAM & 16GB ROM 💡 Longer OBDII 16PIN Cables. TRUST LAUNCH Brand, Help You Save Thousands of dollars .
$419.00
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 10
2022 New Model Global Version LAUNCH X431 V+ 4.0 PRO Elite Bidirectional Scan Tool, Key Programmer, 31+ Service, Online Coding, OEM All Systems, 25+ Language, AutoAuth for FCA SGW, TPMS Tool as Gift
2022 New Model Global Version LAUNCH X431 V+ 4.0 PRO Elite Bidirectional Scan Tool, Key Programmer, 31+ Service, Online Coding, OEM All Systems, 25+ Language, AutoAuth for FCA SGW, TPMS Tool as Gift
  • 📢📢【2022 NEW ADDED 10+ HIGH-END FUNCTIONS】Upgrade of X431 PROS V, 2022 new version LAUNCH X431 has added more functions, such as ➊Audi /VW firmware protection cancel features, ➋Reprogram adaptive data, ➌Service Procedures, ➍Disable the automatic start/stop, ➎Online Parameterization,Module Replacement, ➏UREA Cooling Pump Test, ➐VAG Guided Functions, ➑Modification for BMW, ➒Component Matching,Setting & Changeover for Benz, ➓Unlock the hidden features for worldwide vehicle brand and keep growing
  • 🚗【2022 Global Version Wider Regional Vehicle Coverage】Launch x431 v+ car diagnostic computer has broad vehicle coverage.With 24 special connectors for diagnosing different cars directly, Launch x431 V+ Wireless Diagnostic Scanner can Compatible with HEAVY DUTY MODULES, support Light Duty/Medium Duty /Heavy Duty,gasoline & 24v diesel truck(1996-present) .It can work on more than 150+ American, Asian and European vehicle makes.New. OE vehicle approved Security Gateway access by FCA certified
  • ✔️【31+ Maintenance Service, Real Active Test】LAUNCH X 431 V+ obd2 scanner for all vehicle systems to help major maintenance and repair tasks. 31+ reset as ABS Bleeding,Oil Reset,EPB, SAS,DPF,BMS,Throttle,Suspension,Injector Coding,Key Fob Coding, Power Balance, Transmission Adaptation, and etc. Full bi-directional control ability can send commands to vehicle’s systems/components, to verify system input/output without using the vehicle's controls. NOTE: Service options do NOT work on all cars
  • 👍👍【ECU CODING & ECU REPLACEMENT& ONLINE CODING】Launch X431 V+ diagnostic tool support ECU Coding to quickly match, learn, code any replaced ECU.Modify ECU and reveal hidden features for 99% cars in the market. Adaptive data for certain components after repairs or replacements.Online coding is an expensive function worth $1000+. Compare with X431 PROS V is more powerful, it has the same diagnostic and services functions as X431 PADIII/X431 PRO5.
  • 🔥【2022 NEW HARDWARE + FAST DIAGNOSTIC】One-Click Update get all the latest diagnostic software and fix bugs(NO-IP Limited Update). LAUNCH x431 V+ PRO 4.0 car scanner Updated and Optimized hardware as 🔥2.4GHz&5GHz dual-band Wi-Fi, the transmission rate is 4 times faster than the old version.👍Android 9.0 OS, 2.0 GHz quard-core,10.1 touch screen,7000mAh battery, 👍32+ 128gb (expandable) storage to save more vehicle documents and customer data. .🔥8XFaster AUTO VIN Technology
$1,199.00
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2022-05-19 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2022-05-19 / Affiliate links / Images from Amazon Product Advertising API

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