Safety Recall Campaign SC-81 – Front Passenger Seat Occupant Classification System – 2010-2013 Suzuki Kizashi

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May 2, 2019 NHTSA CAMPAIGN NUMBER: 19V343000

Occupant Detection System may Misclassify

The deactivated front air bag will not deploy in the event of a crash, increasing the risk of injury.


NHTSA Campaign Number: 19V343

Manufacturer Suzuki Motor of America, Inc.

Components AIR BAGS

Potential Number of Units Affected 21,052



Suzuki Motor of America, Inc. (Suzuki) is recalling 2010-2013 Kizashi vehicles. The front passenger seat Occupant Classification System (OCS) may misclassify an adult occupant as child and deactivate the front air bag.



The remedy for this recall is still under development. The manufacturer has not yet provided a notification schedule. Interim notices informing owners of the safety risk were mailed June 28, 2019. Owners will receive a second notice when the remedy becomes available. Owners may contact Suzuki customer service at 1-800-934-0934. Suzuki’s number for this recall is C5.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to


Check if your Suzuki has a Recall


Automotive Safety Recall Campaign SC-81 June 27, 2019


Safety Recall Campaign

2010 – 2013 Kizashi Front Passenger Seat Occupant Classification System

Affected Models: Certain 2010 – 2013 Suzuki Kizashi vehicles (A6B424)

Affected Departments: Management, Service, Warranty, Parts

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2010 – 2013 Suzuki Kizashi vehicles.


What is the problem?

The front passenger seat occupant classification system (OCS) may misclassify adult occupants as child occupants and suppress the front air bag due to the seating posture and/or position of the adult occupant. In a crash necessitating air bag deployment, the front air bag may not deploy with an adult occupant in the front passenger seat, increasing the risk of injury to the adult occupant.


Affected Models:

Certain 2010 – 2013 Kizashi vehicles (A6B424)


What is Suzuki doing to solve the problem?

Suzuki is analyzing this issue and is working to develop a repair procedure and the necessary repair parts. As soon as the procedure for inspection, repair and filing a warranty claim becomes available, we will post this information on Suzuki Connect.

Suzuki will notify Suzuki Service Providers when parts are available for shipment.

In the meantime, if a customer brings an affected 2010 – 2013 Kizashi to your shop with a concern that the OCS may not be correctly classifying occupants, please contact Tech-Line at (800) 934-1616 for further instructions.


Owners will be notified of this pending safety recall on June 28, 2019. A copy of the owner notification is attached for your reference.



This Notice Applies to Your Suzuki Vehicle Identification Number (VIN)


June 28, 2019

Dear Suzuki Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain 2010 – 2013 Suzuki Kizashi vehicles. According to our records, you own one of the vehicles affected by this recall.


What is the problem?

The front passenger seat occupant classification system (OCS) may misclassify adult occupants as child occupants and suppress the front air bag due to the seating posture and/or position of the adult occupant. In a crash necessitating air bag deployment, the front air bag may not deploy with an adult occupant in the front passenger seat, increasing the risk of injury to the adult occupant.


What is Suzuki Motor of America, Inc. (Suzuki) doing to solve the problem?

Suzuki is analyzing this issue and is working to develop a repair procedure and the necessary repair parts. Suzuki will mail you a second notification letter in the near future when repair procedures and repair parts are available.

Repairs will be performed by Suzuki Service Providers at no cost to you for parts and labor.


What you should do:

As described in the Front Passenger Sensing System section of the Owner’s Manual, if an adult-sized individual is sitting in the front passenger seat and the PASS AIR BAG OFF (Passenger Airbag Off) indicator turns on, it could be because the individual is not sitting properly in the seat. If this happens, have the passenger unfasten the seat belt, sit upright in the center of the seat with the seat back nearly vertical and his or her legs outstretched. Then refasten the seat belt.

This notice was mailed to you according to the latest information that is available to us. If you no longer own the vehicle described in this notice, please complete and return the attached Change of Address/Ownership card to Suzuki, and forward this recall information to the current owner (if known).

Federal regulations require that any vehicle lessor receiving this campaign notice must forward a copy of this notice to the lessee within ten days.

3251 E. Imperial Highway, P.O. Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040


Customer reimbursement for repairs prior to this Safety Recall Notification:

If your vehicle is included in this recall and you have paid for repairs to address the defect that led to this recall, you may be eligible for full or partial reimbursement. Please note the following conditions for reimbursement:

  • Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be provided for routine scheduled maintenance.
  • Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for the repair, and the labor rate that an authorized Suzuki Service Provider in the same area would charge for the same repair.
  • Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair.

To apply for reimbursement, contact Suzuki’s Customer Service Department at (714) 572-1490.


Who to contact if you experience problems:

Your Suzuki Service Provider can provide you the fastest response to your questions or concerns about this safety recall campaign. If you have any difficulty with this recall campaign, you may contact Suzuki’s Customer Service Department for assistance at (714) 572-1490 during the hours of 7:00 AM to 4:30 PM Pacific Time. Please have your vehicle identification number (VIN) ready when calling. The VIN for your vehicle is listed at the top of this notice.

If you need to locate your nearest Suzuki Service Provider, please visit, click on Automotive, followed by the Service Provider tab at the top of the web page.

We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you understand our interest in your safety and your continued satisfaction with your Suzuki vehicle.


Suzuki Motor of America, Inc.


The production of the Kizashi for the U.S. market began on October 13, 2009 and ended on October 31, 2012.

In April 2011, SMC received the first Field Technical Information Report (FTIR) from ASMC related to the issue of the front passenger seat Occupant Classification System misclassifying a small adult as a child occupant.  Suzuki was unable to retrieve the affected seat cushion from the field, so it could not examine it.

In early 2012, SMC received three additional FTIRs reflecting this issue.  SMC contacted the OCS mat supplier, Continental, who met with ASMC and investigated the issue.  Continental was able to replicate the issue; however, it was also confirmed that the issue was transient and self-correcting when the adult shifted position.

Between August and December 2012, SMC received three additional FTIRs, reporting the same transient issue.

In 2013, Continental again looked at the issue and presumed that there is a condition that the Occupant Classification System may classify a small adult as a child occupant, but also confirmed that the issue was transient.

Between July 2014 and late 2015, SMC received two additional FTIRs, reporting the same transient issue.

After Dec. 2015, SMC received no further reports of the issue until late 2018.

In Dec. 2018, SMC received an FTIR on this issue.  At that time, SMC was also evaluating the leather shrinkage issue (which led to Suzuki’s Part 573 report filed on March 7, 2019 leading to recently announced recall 19V187).  As a result, SMC decided to renew its evaluation of the OCS misclassification issue.

In March 2019, SMC retrieved the passenger seat cushion from the vehicle associated with the 10th FTIR, received in Dec. 2018.  SMC studied the component trouble history and detection function of the OCS sensor mat, and did not find any trouble history or abnormality.  SMC then attempted to reproduce the issue using a new passenger seat, and confirmed that the OCS mat would, at times, misclassify a small adult as a child.  Although the frequency is very rare, and the condition is transient, SMC decided to make a defect determination on April 25, 2019 and file this Part 573 report.

On September 18, 2019, Suzuki Motor of America, Inc. (SMAI) submitted a status report concerning SMC’s discussions with the OCS supplier about developing a recall remedy.  Given the substantial lead time estimated by the supplier to be necessary to develop such a remedy, SMAI also reported that SMC began its own independent study to evaluate the feasibility of adapting the OCS mat from another Suzuki model for use in the Kizashi.

From September 2019 to December 2019, SMC fabricated a prototype seat cushion that incorporates the OCS sensor mat to be evaluated and conducted testing using a 5th percentile female dummy.  The testing showed improved performance of the prototype seat cushion compared to a seat cushion that uses the original OCS sensor mat.  Based on these results, Suzuki will expand its testing to include different-size front passenger seat occupants.  Suzuki expects to complete this testing by the end of January 2020.  If the results of this testing are favorable, Suzuki will proceed with conducting reliability testing of the revised front passenger seat cushion.

Status Report – Recall 19V-343

September 18, 2019


On May 2, 2019, Suzuki Motor of America, Inc. (SMAI) submitted a Part 573 report concerning the potential for the Occupant Classification System (OCS) in 2010-2013 Suzuki Kizashi vehicles to misclassify adult occupants in the front passenger seat as child occupants, due to the seating posture/position of the adult occupants, resulting in suppression of the front passenger air bag.

As of this date, SMAI is still unable to amend its Part 573 report to provide certain required information: a description of a recall remedy and a schedule for notification of Service Providers and vehicle owners.

Since submission of the original Part 573 report, Suzuki Motor Corporation (SMC) has had discussions with the supplier of the Kizashi OCS, Continental Automotive, about developing a recall remedy.  Continental informed Suzuki that their business operations have changed such that development and production of a countermeasure would require a very long lead time.

SMC found Continental’s estimated schedule unacceptable, and began an independent study to evaluate whether an OCS from another Suzuki model can be adapted for use in the Kizashi.  SMC currently estimates that the evaluation of the ability of this possible countermeasure to improve the robustness of occupant classification for the Kizashi can be completed by the end of November 2019.  If improved robustness is confirmed, SMC will conduct reliability testing, which it currently expects can be completed by the end of April 2020.

4 Affected Products




9 Associated Documents

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V343-8155.pdf 462.747KB

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Defect Notice 573 Report

RCLRPT-19V343-1346.PDF 212.494KB

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Manufacturer Notices(to Dealers,etc) – A6B424 (Kizashi) Vehicles Market Action for Misclassification by Front Passenger Sensing System

RCMN-19V343-9380.pdf 47.372KB

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RMISC-19V343-7175.pdf 58.156KB

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Recall Acknowledgement

RCAK-19V343-5058.pdf 266.647KB

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Recall 573 Report – AMENDMENT 1

RCLRPT-19V343-1738.PDF 212.58KB

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Chronology – Amendment 1

RMISC-19V343-0061.pdf 60.243KB

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Manufacturer Notices(to Dealers, etc.) Safety Recall Campaign SC-81 RE: 2010 – 2013 Kizashi Front Passenger Seat Occupant Classification System.

RCMN-19V343-8296.pdf 313.847KB

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Miscellaneous Document – Status Report – Recall 19V-343 September 18, 2019

RMISC-19V343-5138.pdf 45.847KB

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  • Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble codes in seconds. If you want to find out the cause of the check engine light, this device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
  • OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. This is not the case with the AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Check compatibility with your vehicle model before purchasing.
  • Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
Bestseller No. 9
Dollarfix EF18 OBD2 Scanner Professional Car Code Reader OBDII/EOBD/CAN Scan Tool, Check Engine Fault Code/Live Data/Freeze Frame, Car Scanner Diagnostic Tool for All OBDII Vehicles After 1996
  • 🚗[Full OBD2 Functions]: EF18 OBD2 Scanner - your robust and full diagnostic tool! Leveraging cutting-edge technology, this professional tool doesn't just identify the dreaded check engine light causes ✔️but help you erase the codes✔️, and drive confidently with your vehicle at peak health.
  • 🔧[All-Round Diagnostic Pro]: The obd2 scanner diagnostic tool offering you an array of valuable features. Freeze frame data✔️, live data streams✔️, real-time graphs for various vehicle metrics✔️ (like fuel system status, engine RPM, coolant temp, and more), vehicle information snapshots✔️, O2 sensor evaluations✔️, and EVAP system tests✔️ ,it's all at your fingertips. Utilize these capabilities to diagnose accurately and save time and money typically spent at service stations.
  • 💡[I/M Ready Status Check]: Scanner for car empower Your Vehicle with the Ultimate I/M Readiness Test Feature! Don't let emissions tests cause you stress. Equip yourself with our OBD2 diagnostic tool. Take control of your vehicle’s health, ensure compliance with emissions standards, and enjoy a seamless driving experience.
  • 🔋[Convenient Battery Health Monitor✔️]: Car code reader isn't just about the internals of your vehicle; it also cares for your battery. Test your 12V battery's real-time voltage from the comfort of the driver's seat, no hood lifting needed and convenience of at-a-glance battery health assessments.
  • 🚜[Universal Vehicle Compatibility]: The scanner para autos works on 98%+ vehicles manufactured after 1996✔️, including cars, 12V trucks, SUVs, MPVs, and sedans. With multiple OBD protocols ✔️(ISO14230-4 KWP,ISO15765-4 CAN, ISO9141-2, J1850 VPW, and more),Supports 8 languages for your convenience.
SaleBestseller No. 10
FOXWELL Car Scanner NT604 Elite OBD2 Scanner ABS SRS Transmission, Check Engine Code Reader,Diagnostic Scan Tool with SRS Airbag Scanner, Car Diagnostic Scanner for All Cars with Battery Test
  • 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
  • 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
  • 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
  • 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
  • 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.

Last update on 2024-05-06 / Affiliate links / Images from Amazon Product Advertising API

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