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September 30, 2020 NHTSA CAMPAIGN NUMBER: 20V612000
The sudden loss of low and/or high beams can reduce the driver’s visibility, increasing the risk of a crash.
NHTSA Campaign Number: 20V612
Manufacturer Suzuki Motor of America, Inc.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 2,040
Summary
Suzuki Motor of America, Inc. (Suzuki) is recalling certain 2018 GSX250R motorcycles. The low and/or high beam headlight may fail.
Remedy
Suzuki will notify owners, and dealers will replace the headlight bulb and install a bulb retention spring clip, free of charge. The recall began March 29, 2021. Owners may contact Suzuki customer service at 1-844-352-4921.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Suzuki Motorcycle has a Recall
What is the defect?
The filament in the high/low beam headlamp bulb may break prematurely, resulting in sudden loss of illumination,
which can reduce operator visibility and/or a clear view, increasing the risk of a crash.
What your dealership will do:
1) Verify the unit is affected as instructed below.
2) Replace the headlamp bulb and install a retention spring clip with the countermeasure parts.
3) Submit a warranty claim.
Affected Model
GSX250RL8
Model Year
2018
VIN Range
LC6DN11A_J1100008 ~ LC6DN11A_J1102919
Parts Ordering Information:
Model:
GSX250RL8
Part Description:
Bulb Set, Headlamp
(1) Bulb
(1) Clip, Headlamp
(1) Leaflet
Part Number:
35200-20810-RX0
Quantity Required:
1
NOTE:
The countermeasure part features vibration resistance.
Clip
Install the clip onto the hinge of the bulb holder spring to prevent the spring from becoming misaligned.
Follow the inspection and repair procedures as outlined in this Technical Service Bulletin (TSB).
Repair Procedure:
Removal:
1) Remove the front seat (refer to Section 9D Seat Removal and Installation).
2) Remove the negative battery lead wire (1).
3) Remove the right and left rear view mirrors (refer to Section 9D Rear View Mirror Removal and Installation).
NOTICE
The caps on the mirror fixing bolts can be damaged if not handled with care.
Use extra care not to damage the caps when removing the mirror fixing bolts.
4) Remove the under center cowling (refer to Section 9D Under Center Cowling Removal and Installation).
5) Remove the right and left side cowling assemblies (refer to Section 9D Side Cowling / Inner Cowling / Under Cowling Removal and Installation).
6) Remove the right and left under cowlings (refer to Section 9D Side Cowling / Inner Cowling / Under Cowling Removal and Installation).
7) Remove the right and left frame side cover assemblies (refer to Section 9D Frame Side Front Cover / Frame Side Lower Cover / Frame Side Cover Removal and Installation).
8) Remove the body cowling assembly (refer to Section 9D Windscreen / Body Cowling / Meter Front Panel Removal and Installation).
NOTE:
The windscreen does not need to be removed.
NOTICE
The headlamp lens can be damaged if not handled with care during removal and installation.
Use extra care not to damage the headlamp lens during removal and installation.
9) Remove the headlamp coupler (1) and bulb socket rubber cap (2).
10) Check to see if a plate (1) is installed at the hinge part of the headlamp bulb holder spring. If a D-shaped plate secures the retaining spring, it is not necessary to replace the bulb and install the clip.
No plate
Replace the headlamp bulb and add the clip.
Go to step 11
NOTE:
There is a washer under the screw.
With a plate
If you see a D-shaped plate (1) used to secure the retaining spring, then it is not necessary to replace the bulb and install the clip.
Go to step 15.
11) Unhook the bulb holder spring (1) from bracket of the headlamp body.
12) Install the clip as follows:
A) Align the center of the bulb holder spring (1) with the center of the screw (2).
B) As illustrated in below, pinch the clip (1) and insert the tab (2) onto the clip into the hole in the spring mount (3).
NOTE:
If the clip is accidentally dropped into the headlamp, reverse the headlamp and remove the clip.
C) Fully insert the clip (1) in the direction indicated by the arrow below.
D) Confirm the clip is installed correctly as shown below.
If the clip does not fit correctly, contact your Suzuki TSM.
Refer to the GSX250R Service Manual if it is necessary to replace the headlamp.
13) Replace with a countermeasure headlamp bulb (1).
NOTICE
Touching the glass portion of the countermeasure headlamp bulb with your fingers may deposit oils on the glass.
If you touch the bulb with your fingers, before installing the bulb, clean the glass of the bulb with a cloth moistened with alcohol or mild soapy water.
14) Hook the bulb holder spring(1) to bracket of the headlamp body.
15) Install the bulb socket rubber cap (1) and headlamp coupler (2).
16) Install the body cowling assembly (refer to Section 9D Windscreen / Body Cowling / Meter Front Panel Removal and Installation).
17) Install the right and left frame side cover assemblies (refer to Section 9D Frame Side Front Cover / Frame Side Lower Cover / Frame Side Cover Removal and Installation).
18) Install the right and left under cowlings (refer to Section 9D Side Cowling / Inner Cowling / Under Cowling Removal and Installation).
19) Install the right and left side cowling assemblies (refer to Section 9D Side Cowling / Inner Cowling / Under Cowling Removal and Installation).
20) Install the under center cowling (refer to Section 9D Under Center Cowling Removal and Installation).
21) Install the right and left rear view mirrors (refer to Section 9D Rear View Mirror Removal and Installation).
Tightening torque
Rear view mirror mounting bolt (a):
10 Nm (7.3 lbf-ft)
22) Connect the negative (–) battery lead wire (1)
23) Install the front seat (refer to section 9D Seat Removal and Installation.)
24) Final inspection:
- Confirm each part is set and tightened securely.
- Confirm the lights operate properly.
- Adjust the headlamp beam position (refer to Section 9B Headlamp Beam Adjustment).
- Set the time on the clock (Refer to Owner’s manual).
- Set the engine rpm indicator light (refer to the Owner’s Manual).
- When delivering the unit to the customer, provide them with the advisory pamphlet containing the recommendation to use a vibration-resistant bulb when replacing the headlamp bulb in the future.
SUZUKI MOTOR OF AMERICA, INC.
IMPORTANT SAFETY RECALL
This Notice Applies to Your Suzuki Motorcycle Identification Number (VIN)
XXXXXXXXXXXXXXXXX
October 9, 2020
Dear Suzuki Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Suzuki Motor Corporation (SMC) has decided that a defect which relates to motor vehicle safety exists in certain 2018 model-year GSX250R motorcycles. According to our records, you own one of the motorcycles affected by this recall.
What is the problem?
SMC is initiating a safety recall campaign of certain 2018 GSX250R motorcycles. The filament of the headlamp bulb may fail prematurely, resulting in the headlamp going out during operation, increasing the risk of a crash. What is Suzuki Motor Corporation doing to solve the problem?
SMC is analyzing this issue and is working to develop a repair procedure and the necessary repair parts. Suzuki Motor of America, Inc. (SMAI) will mail you a second notification letter in the future when the repair procedures and repair parts are available.
This safety recall repair will be performed by a Suzuki Dealer at no cost to you for parts and labor.
What you should do:
Before having the recall repair performed, Suzuki recommends the following:
- Do not operate your motorcycle at night or in a dark condition until the recall has been completed.
- If you choose to ride in daytime, please observe the following instructions:
- Check your state law for daytime headlight operation requirements.
- Before each ride, inspect the low and high beam headlight functions for proper operation.
- If you find the headlight is not operational, take the motorcycle to your Suzuki Dealer for a no-charge inspection and repair.
- In the event of a high or low beam filament failure, the remaining high or low beam function can be used to temporarily operate the motorcycle.
What to do if you receive this notice in error:
This notice was mailed to you according to the latest information that is available to us. If you no longer own the motorcycle described in this notice, please complete and return the attached Change of Address/Ownership card to SMAI, and forward this recall information to the current owner (if known).
Customer reimbursement for repairs before this Safety Recall Notification:
If your motorcycle is included in this recall and you have paid for repairs to address the defect that led to this recall, you may be eligible for full or partial reimbursement. Please note the following conditions for reimbursement:
- Only repairs made to address the defect that led to this recall are Additional expenses such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be provided for routine scheduled maintenance.
- Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for the repair, and the labor rate that an authorized Suzuki Dealer in the same area would charge for the same
- Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant. This includes a proof of ownership, a repair order, and proof of payment for the
To apply for reimbursement, contact SMAI’s Customer Service Department at (714) 572-1490.
Who to contact if you experience problems:
Your Suzuki Dealer can provide you the fastest response to your questions or concerns about this safety recall campaign. If you have any difficulty with this recall campaign, you may contact SMAI’s Customer Service Department for assistance at (714) 572-1490 during the hours of 7:00 AM to 4:30 PM Pacific Time. Please have your vehicle identification number (VIN) ready when calling. The VIN for your vehicle is listed at the top of this notice.
If you need to locate your nearest Suzuki Dealer, please visit www.suzukicycles.com, click on Find a Dealer, enter your zip code, and select Go.
If you believe that Suzuki has failed to provide the safety recall campaign service without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-424-9153) or go to www.safercar.gov.
We apologize for any inconvenience this recall campaign causes you. We hope you understand that your safety and satisfaction are important priorities for us.
We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you understand our interest in your safety and your continued satisfaction with your Suzuki motorcycle.
Sincerely,
Suzuki Motor of America, Inc.
P.O. Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040
Chronology of Principle Events
April, 2017
Suzuki Motor Corporation (SMC) received a Field Technical Information Report (FTIR) from its Japanese distributor concerning a GSX250R motorcycle headlamp that was not working. SMC found that the lowbeam filament was broken and deformed. SMC judged that this likely occurred as a result of an impact applied to the vehicle with the low beam illuminated.
July, 2017
SMC received information from the Japanese distributor that the headlamp bulb retaining spring of a new motorcycle had become dislodged when a Japanese dealer replaced the original headlamp bulb with an aftermarket bulb at the customer’s request. As result of their investigation, SMC found that when the bulb retention spring is unhooked, the spring can drop down so that it is not properly retained between the retention washer and housing. SMC developed a design change to the headlamp assembly as a countermeasure to prevent the bulb retention spring from becoming dislodged from its original position during bulb replacement.
September, 2017
SMC received a third FTIR about headlight bulbs with broken filaments from the Japanese distributor.
October to November, 2017
As a result of investigation of the collected bulb from the motorcycle that was the subject of the third FTIR from the Japanese distributor, SMC found that the headlamp filament was broken, and melted spherical ends were found at the broken point of the filament. This failure was determined to be consistent with breakage due to excessive voltage. The cause of the excessive voltage could not be identified by only examining the returned bulb.
January, 2018
SMC received the first FTIR from Suzuki Motor of America, Inc. (SMAI), indicating that the low beam did not turn on in a GSX250R motorcycle. SMC determined during investigation of the failed headlamp bulb that it was an aftermarket bulb.
SMC received an FTIR from the United Kingdom distributor that indicated that a single motorcycle had experienced two headlamp bulb failures. The bulb that broke the second time was an aftermarket bulb. SMC also found that the low beam filament was broken, and that the bulb retaining spring was worn and installed out of alignment with the headlamp bulb.
May, 2018
SMC received a fifth FTIR from SMAI and was told that a field investigation was possible.
June, 2018
An on-site vehicle inspection of the affected motorcycle described above was performed, and SMC learned from user comments that the motorcycle was used for commuting to Mexico and was ridden over several speed bumps near the border. SMC confirmed through testing that operation with impacts caused by riding over speed bumps would not cause bulb failure in such a short period of time as seen in the market.
August, 2018
SMC received nine FTIR’s from SMAI, four of which involved headlamps with aftermarket bulbs. SMC conducted comparison durability testing with aftermarket bulbs and genuine Suzuki bulbs. The result of the comparison durability testing showed that aftermarket bulbs had filament breakage earlier than genuine Suzuki bulbs. In three of the nine cases, SMC was unable to collect or investigate the actual parts, so SMC does not know if these cases involved aftermarket bulbs.
September, 2018
SMC had become aware of more than 20 cases of similar failures in the world markets. Based on FTIRs received, SMC understood that the similar failures involved the bulb spring becoming displaced when the bulb spring hook is removed, and that this may not be noticed by the individual performing the bulb replacement due to inability to visually confirm that the reassembly work was done correctly. Based on the assumption that a replaced bulb may not be properly fixed and will rattle if the spring is displaced, it was judged that this may create the possibility of filament breakage due to vibration. SMC decided to prepare countermeasure parts to prevent the bulb retention spring from becoming dislodged from its proper position when the bulb is replaced.
November, 2018
SMC continued analysis of FTIRs. During this analysis, questions arose about the causal relationship between the bulb retention spring coming off and filament breakage, so a retest was conducted. It was found that detachment of the bulb retaining spring is not a factor in bulb failure. Instead, it was determined that if the rubber cap behind the bulb was not installed correctly, the vibration would be amplified and the filament may break in the high speed range near the engine speed limiter.
January, 2019
SMC decided to issue a Service Bulletin to distributors, providing tips for headlamp bulb replacement that would reduce the chance that the bulb retention spring would be displaced during bulb replacement.
April, 2020
SMC received a Preliminary Evaluation (PE) information request from NHTSA. It was decided to repurchase two motorcycles from the U.S. market which experienced headlamp failure, to restart the investigation into the cause of the problem.
May-July, 2020
SMC responded to the PE information request in three submissions covering information about the failures, Suzuki’s actions and views, and the results of the repurchased vehicle survey.
August, 2020
As of August 2020, SMC was aware of 37 vehicles in the United States with headlamp bulb failures out of 2,040 vehicles mass-produced prior to the change in the retention structure of the spring.
September, 24, 2020
On September 24, 2020, SMC decided to make a defect determination and file a Part 573 report. The cause of the bulb breakage is still being investigated and recall corrective action has not yet been determined.
October-November, 2020
An interim customer notification letter using SMAI sales records was sent to customers on October 9, 2020 informing that a safety defect had been determined for certain GSX250R motorcycles. A supplemental mailing was issued on November 16, 2020 using DMV registration records to customers not identified in the initial interim mailing.
SMC continued to conduct testing at headlamp bulb filament-resonant engine speeds using a headlamp assembly equipped with the original-design spring retention structure. SMC confirmed filament breakage as a result of this extended running distance testing. The broken filament inspected from this testing had similar appearance to the broken filaments of bulbs collected from customer-owned motorcycles.
SMC conducted additional testing by subjecting headlamp bulbs to the same vibration directly as had been measured during vehicle vibration tests. This testing confirmed that the bulb filaments could be broken by vibration in a relatively short amount of time, however the amount of time for a filament to break was inconsistent.
SMC conducted additional testing using a headlamp assembly equipped with the revised spring retention structure and determined that the amount of bulb filament vibration was lower than with a headlamp assembly with the original-design spring retention structure when subjected to the same test conditions.
December, 2020
SMC has not yet determined the reason why bulb filament vibration is different between the original-design and revised-design spring retention structure. This is still under investigation.
January, 2021
SMC determined that the revised spring retention structure by itself increased the spring tension that is applied to the headlamp bulb, and that this increased spring tension reduced the amplitude of the headlamp bulb filament movement compared to the original headlamp spring retention structure design. The degree of filament movement measured in the revised headlamp assembly was consistent with filament movement other model Suzuki motorcycles that do not exhibit premature headlamp filament breakage.
February, 2021
SMC conducted testing of a countermeasure headlamp bulb that contained an additional filament support for a period of 100 hours while subjected to vibration equivalent to a worst-case riding condition of 7,700~8,100RPM (260~290Hz) without a bulb filament failure.
SMC determined that maximum filament vibration of the countermeasure bulb, when installed in an original 2018 model year design headlamp housing, was less than the filament vibration exhibited by other model Suzuki motorcycles that do not exhibit premature headlamp filament breakage.
February 24, 2021
SMC determined after further review of parts shipment information that all 2018 GSX250R production received headlamp assemblies of the original design that preceded the change in the headlamp bulb spring retention structure that was applied to 2019 model year GSX250R production. As a result, the affected recall population increases by 60 vehicles to 2,100.
February 26, 2021
SMC decided to conduct a recall to replace the headlamp bulbs of affected vehicles with the countermeasure bulb.
SEOCONTENT-START
Campaign # 2A95
OWNER REIMBURSEMENT PLAN
Suzuki Motor of America, Inc.
Customer reimbursement for prior repairs related to this safety recall:
If your motorcycle is included in this recall and you have paid for repairs to address failure of the headlamp bulb, you may be eligible for full or partial reimbursement.
Please note the following conditions for reimbursement:
● Only repairs made to address the defects that led to this recall are reimbursable. Additional expenses such as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be provided for routine scheduled maintenance.
● Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for
the repair, and the labor rate that an authorized Suzuki dealer in the same area would charge for the same repair.
● An owner will not be eligible for reimbursement if the expenses for repairs are incurred more than 10 days after
the date of this notice.
● Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair.
To apply for reimbursement:
1) Go to www.suzukicycles.com.
2) Select Safety Recalls at the lower right side of the home page.
3) When the page refreshes, select Recall Notification Letters.
4) Select GSX250R Headlamp Bulb Reimbursement.
***************************************************************************************************
Suzuki Del Caribe, Inc.
AVISO IMPORTANTE DE CAMPAÑA DE SEGURIDAD
Este aviso se aplica a su número de identificación de motocicleta Suzuki
(VIN)
XXXXXXXXXXXXXXXXX
TBD
Estimado propietario de vehículo Suzuki:
Este aviso le está siendo enviado en conformidad con los requerimientos de la Ley Nacional de Seguridad de Vehículos de Motor y Tránsito (National Traffic and Motor Vehicle Safety Act).
Suzuki Motor Corporación ha decidido que existe un defecto relacionado con la seguridad de los vehículos de motor en Motocicletas GSX250R del año modelo 2018. Según nuestros registros, es propietario de una de las motocicletas afectadas por esta Campaña de Seguridad.
¿Cuál es el problema?
Suzuki Motor Corporación (SMC) está iniciando una campaña de seguridad de ciertas motocicletas GSX250R 2018. El filamento de la bombilla de la luz delantera puede fallar prematuramente y hacer que la luz delantera se apague durante el funcionamiento, lo que aumenta el riesgo de accidente.
¿Qué Suzuki Motor Corporación (SMC)) está haciendo para resolver este problema?
SMC está analizando este problema y está trabajando para desarrollar un procedimiento de reparación y las piezas de reparación necesarias. Suzuki del Caribe, Inc. (SDC) le enviará una segunda carta de notificación en el futuro cuando los procedimientos de reparación y las piezas de reparación estén disponibles.
Esta reparación de retiro de seguridad será realizada por un concesionario Suzuki sin costo para usted por piezas y mano de obra.
¿Qué debería hacer usted?
Antes de realizar la reparación de Campaña de Seguridad, Suzuki recomienda lo siguiente;
• No opere su motocicleta de noche o en condiciones de oscuridad hasta que se haya completado el retiro del mercado.
• Si opta por viajar durante el día, siga las siguientes instrucciones:
o Consulte la ley de su estado para conocer los requisitos de funcionamiento de la luz delantera durante el día.
o Antes de cada viaje, inspeccione las funciones de la luz delantera los cambios de luces largas y cortas funcionen correctamente.
o Si encuentra que la luz delantera no funciona, lleve la motocicleta a su concesionario Suzuki para una inspección y reparación sin cargo.
o En el caso de una falla del filamento de la luz delantera, la función de luz delantera larga o corta restante se puede utilizar para operar temporalmente la motocicleta.
¿Qué hacer si recibe este aviso por error?
Este aviso se le envió por correo de acuerdo con la información más actualizada que tenemos disponible. Si ya no es propietario del vehículo Suzuki descrito en esta carta, envíe esta información de la campaña al propietario actual (si lo conoce) o comuníquese con el Departamento de Garantía de Suzuki Del Caribe, lnc. al (787) 622-0600.
Las regulaciones federales requieren que cualquier arrendador de vehículos que reciba este aviso de campaña debe enviar una copia de este aviso al arrendatario o dueño dentro de los diez días.
Reembolso al cliente por reparaciones antes de esta Notificación de Campaña de seguridad:
Si su vehículo está incluido en esta Campaña de Seguridad y usted pagó las reparaciones para solucionar el defecto que provocó esta campaña. Puede ser elegible para un reembolso total o parcial. Tenga en cuenta las
Suzuki Del Caribe, Inc.
siguientes condiciones para el reembolso:
• Solo las reparaciones realizadas para solucionar el defecto que provocó esta campaña son reembolsables. No se reembolsarán gastos adicionales como remolque, alquiler de automóviles, alojamiento, reparación de daños, etc. No se proporcionará reembolso por mantenimiento programado de rutina.
• El reembolso puede estar limitado al precio de lista sugerido para las piezas, la asignación de tiempo de tarifa fija publicada por Suzuki para la reparación y la tarifa de mano de obra que un proveedor de servicios Suzuki autorizado en la misma área cobraría por la misma reparación.
• Un propietario no será elegible para reembolso si los gastos de reparación se incurren más de 10 días después de la fecha de este aviso.
• Las reclamaciones de reembolso también pueden excluirse cuando la documentación adecuada no es presentada por el demandante. Esto incluye un comprobante de propiedad, una orden de reparación y un comprobante de pago por la reparación.
• Para solicitar el reembolso, comuníquese con el Departamento de Servicio al Cliente de Suzuki del Caribe al (787) 622-0600.
¿A quién contactar si tienes problemas?
Si su proveedor de servicios de Suzuki no realiza la corrección sin cargo y dentro de un período de tiempo razonable, le recomendamos que se comunique con el Departamento de Garantía de Suzuki Del Caribe, lnc. al (787) 622-0600. Si, después de contactarnos, todavía no está satisfecho, hemos hecho todo lo posible para remediar esta condición sin cargo y dentro de un tiempo razonable, puede escribir al Administrador, Administración Nacional de Seguridad del Tráfico en Carreteras, 1200 New Jersey Ave., SE, Washington, DC 20590, o llame a la línea directa gratuita de seguridad para automóviles al (888) 327-4236 (TTY: 1-800-424-9153); o vaya a https://www.safercar.gov.
Nos disculpamos por cualquier inconveniente que esta campaña de retiro le cause. Esperamos que comprenda que su seguridad y satisfacción son prioridades importantes para nosotros.
Sinceramente,
Suzuki Del Caribe, Inc.
****************************************************************************************************************
If you no longer own the vehicle below, or if the name or address shown are incorrect, please fill out this card and mail it – no postage
is necessary. Do not mail card if you own the vehicle and your name and address are shown correctly in the box below. Thank you for your assistance.
IMPORTANT
NAME/ADDRESS CORRECTION VEHICLE STATUS
If you still own this vehicle, but your name or address was incorrect, please correct the
information and return this card.
(LINEOUT INCORRECT INFORMATION AND ENTER CORRECT DATA)
Vehicle:
If you do not own this vehicle, please fill in the
following vehicle information as applicable:
If you know the name and address of the new
owner, please enter them below:
Name
City State
Address
Zip
Your Signature Date
Never owned this vehicle
Vehicle sold/transferred/traded
Vehicle scrapped
Vehicle stolen
Vehicle exported
Other:___________________________________________
SUZUKI MOTOR OF AMERICA, INC.
®
● Do not operate your motorcycle at night or in a dark condition until the recall has been completed.
● If you choose to ride in daytime, please observe the following instructions:
{ Check your state law for daytime headlight operation requirements.
{ Before each ride, inspect the low and high beam headlight functions for proper operation.
{ If you find the headlight is not operational, take the motorcycle to your Suzuki Dealer for a
no-charge inspection and repair.
{ In the event of a high or low beam filament failure, the remaining high or low beam function
can be used to temporarily operate the motorcycle.
P.O. Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040
4
10
TFDFADTAAADTTDTDFAFDFADADATFDDAAFAFFTAAFFTFAFDATFADADFFFFDTTATTFA
*************AUTO**ALL FOR AADC 900
IMPORTANT SAFETY RECALL
This Notice Applies to Your Suzuki Motorcycle Identification Number (VIN)
XXXXXXXXXXXXXXXXX
October 9, 2020
Dear Suzuki Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Suzuki Motor Corporation (SMC) has decided that a defect which relates to motor vehicle safety exists in certain
2018 model-year GSX250R motorcycles. According to our records, you own one of the motorcycles affected by
this recall.
What is the problem?
SMC is initiating a safety recall campaign of certain 2018 GSX250R motorcycles. The filament of the headlamp
bulb may fail prematurely, resulting in the headlamp going out during operation, increasing the risk of a crash.
What is Suzuki Motor Corporation doing to solve the problem?
SMC is analyzing this issue and is working to develop a repair procedure and the necessary repair parts. Suzuki
Motor of America, Inc. (SMAI) will mail you a second notification letter in the future when the repair procedures
and repair parts are available.
This safety recall repair will be performed by a Suzuki Dealer at no cost to you for parts and labor.
What you should do:
Before having the recall repair performed, Suzuki recommends the following:
WARRANTY / SERVICE DEPT.
SUZUKI MOTOR OF AMERICA, INC
PO BOX 1100
BREA, CA 92822-9988
What to do if you receive this notice in error:
This notice was mailed to you according to the latest information that is available to us. If you no longer own the
motorcycle described in this notice, please complete and return the attached Change of Address/Ownership card
to SMAI, and forward this recall information to the current owner (if known).
Customer reimbursement for repairs before this Safety Recall Notification:
If your motorcycle is included in this recall and you have paid for repairs to address the defect that led to this recall,
you may be eligible for full or partial reimbursement. Please note the following conditions for reimbursement:
● Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses such
as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will
not be provided for routine scheduled maintenance.
● Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time
allowance for the repair, and the labor rate that an authorized Suzuki Dealer in the same area would
charge for the same repair.
● Reimbursement claims may also be excluded when adequate documentation is not submitted by the
claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair.
To apply for reimbursement, contact SMAI’s Customer Service Department at (714) 572-1490.
Who to contact if you experience problems:
Your Suzuki Dealer can provide you the fastest response to your questions or concerns about this safety recall
campaign. If you have any difficulty with this recall campaign, you may contact SMAI’s Customer Service
Department for assistance at (714) 572-1490 during the hours of 7:00 AM to 4:30 PM Pacific Time. Please
have your vehicle identification number (VIN) ready when calling. The VIN for your vehicle is listed at the top
of this notice.
If you need to locate your nearest Suzuki Dealer, please visit www.suzukicycles.com, click on Find a Dealer,
enter your zip code, and select Go.
If you believe that Suzuki has failed to provide the safety recall campaign service without charge or is unable
to do so within a reasonable time, you may submit a complaint to the Administrator of the National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-888-424-9153) or go to www.safercar.gov.
We apologize for any inconvenience this recall campaign causes you. We hope you understand that your
safety and satisfaction are important priorities for us.
We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you understand
our interest in your safety and your continued satisfaction with your Suzuki motorcycle.
Sincerely,
Suzuki Motor of America, Inc.
************************************************************************************************************
If you no longer own the vehicle below, or if the name or address shown are incorrect, please fill out this card and mail it – no postage
is necessary. Do not mail card if you own the vehicle and your name and address are shown correctly in the box below. Thank you for your assistance.
IMPORTANT
NAME/ADDRESS CORRECTION VEHICLE STATUS
If you still own this vehicle, but your name or address was incorrect, please correct the
information and return this card.
(LINEOUT INCORRECT INFORMATION AND ENTER CORRECT DATA)
Vehicle:
If you do not own this vehicle, please fill in the
following vehicle information as applicable:
If you know the name and address of the new
owner, please enter them below:
Name
City State
Address
Zip
Your Signature Date
Never owned this vehicle
Vehicle sold/transferred/traded
Vehicle scrapped
Vehicle stolen
Vehicle exported
Other:___________________________________________
SUZUKI MOTOR OF AMERICA, INC.
®
IMPORTANT SAFETY RECALL
This Notice Applies to Your Suzuki Motorcycle Identification Number (VIN)
XXXXXXXXXXXXXXXXX
November 16, 2020
Dear Suzuki Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Suzuki Motor Corporation (SMC) has decided that a defect which relates to motor vehicle safety exists in certain
2018 model-year GSX250R motorcycles. According to our records, you own one of the motorcycles affected by
this recall.
What is the problem?
SMC is initiating a safety recall campaign of certain 2018 GSX250R motorcycles. The filament of the headlamp
bulb may fail prematurely, resulting in the headlamp going out during operation, increasing the risk of a crash.
What is Suzuki Motor Corporation doing to solve the problem?
SMC is analyzing this issue and is working to develop a repair procedure and the necessary repair parts. Suzuki
Motor of America, Inc. (SMAI) will mail you a second notification letter in the future when the repair procedures
and repair parts are available.
This safety recall repair will be performed by a Suzuki Dealer at no cost to you for parts and labor.
What you should do:
Before having the recall repair performed, Suzuki recommends the following:
● Do not operate your motorcycle at night or in a dark condition until the recall has been completed.
● If you choose to ride in daytime, please observe the following instructions:
{ Check your state law for daytime headlight operation requirements.
{ Before each ride, inspect the low and high beam headlight functions for proper operation.
{ If you find the headlight is not operational, take the motorcycle to your Suzuki Dealer for a
no-charge inspection and repair.
{ In the event of a high or low beam filament failure, the remaining high or low beam function
can be used to temporarily operate the motorcycle.
P.O. Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040
XXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
3
10
DFDFDFDFTTTTTFFFTAFDAFDFFTDFTTDADADTTAAFFDDADFDDAADFFAAAFFDTATDTF
*************AUTO**ALL FOR AADC 900
WARRANTY / SERVICE DEPT.
SUZUKI MOTOR OF AMERICA, INC
PO BOX 1100
BREA, CA 92822-9988
What to do if you receive this notice in error:
This notice was mailed to you according to the latest information that is available to us. If you no longer own the
motorcycle described in this notice, please complete and return the attached Change of Address/Ownership card
to SMAI, and forward this recall information to the current owner (if known).
Customer reimbursement for repairs before this Safety Recall Notification:
If your motorcycle is included in this recall and you have paid for repairs to address the defect that led to this recall,
you may be eligible for full or partial reimbursement. Please note the following conditions for reimbursement:
● Only repairs made to address the defect that led to this recall are reimbursable. Additional expenses such
as towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will
not be provided for routine scheduled maintenance.
● Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time
allowance for the repair, and the labor rate that an authorized Suzuki Dealer in the same area would
charge for the same repair.
● Reimbursement claims may also be excluded when adequate documentation is not submitted by the
claimant. This includes a proof of ownership, a repair order, and proof of payment for the repair.
To apply for reimbursement, contact SMAI’s Customer Service Department at (714) 572-1490.
Who to contact if you experience problems:
Your Suzuki Dealer can provide you the fastest response to your questions or concerns about this safety recall
campaign. If you have any difficulty with this recall campaign, you may contact SMAI’s Customer Service
Department for assistance at (714) 572-1490 during the hours of 7:00 AM to 4:30 PM Pacific Time. Please
have your vehicle identification number (VIN) ready when calling. The VIN for your vehicle is listed at the top
of this notice.
If you need to locate your nearest Suzuki Dealer, please visit www.suzukicycles.com, click on Find a Dealer,
enter your zip code, and select Go.
If you believe that Suzuki has failed to provide the safety recall campaign service without charge or is unable
to do so within a reasonable time, you may submit a complaint to the Administrator of the National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-888-424-9153) or go to www.safercar.gov.
We apologize for any inconvenience this recall campaign causes you. We hope you understand that your
safety and satisfaction are important priorities for us.
We sincerely regret any inconvenience this Important Safety Recall may cause, but we are certain you understand
our interest in your safety and your continued satisfaction with your Suzuki motorcycle.
Sincerely,
Suzuki Motor of America, Inc.
**********************************************************************************************************
If you no longer own the vehicle below, or if the name or address shown are incorrect, please fill out this card and mail it – no postage
is necessary. Do not mail card if you own the vehicle and your name and address are shown correctly in the box below. Thank you for your assistance.
IMPORTANT
NAME/ADDRESS CORRECTION VEHICLE STATUS
If you still own this vehicle, but your name or address was incorrect, please correct the
information and return this card.
(LINEOUT INCORRECT INFORMATION AND ENTER CORRECT DATA)
Vehicle:
If you do not own this vehicle, please fill in the
following vehicle information as applicable:
If you know the name and address of the new
owner, please enter them below:
Name
City State
Address
Zip
Your Signature Date
Never owned this vehicle
Vehicle sold/transferred/traded
Vehicle scrapped
Vehicle stolen
Vehicle exported
Other:___________________________________________
SUZUKI MOTOR OF AMERICA, INC.
®
IMPORTANT SAFETY RECALL
This Notice Applies to Your Suzuki Vehicle Identification Number (VIN)
WARNING
Operating your motorcycle without having the recall service performed increases the risk of a crash.
To minimize the risk of a crash:
● Please do not ride nor allow anyone else to ride your motorcycle until this recall service has been completed.
● If you must ride your motorcycle before this safety recall service has been completed, check the stop
lamp and other items for proper operation as outlined in the “INSPECTION BEFORE RIDING” checklist in
section 4 of your owner’s manual before each ride.
What you should do:
Make sure you are prepared for the recall service by taking the following steps:
● Contact your dealer as soon as possible to make an appointment for the recall service. Be prepared to provide
them with the VIN of your motorcycle (provided at the top of this notice).
● Please take this notice to your dealer to help your dealer process your claim.
What to do if you receive this notice in error:
This notice was mailed to you according to the latest information that is available to us. If you no longer own the Suzuki
motorcycle described in this notice, please complete and return the attached Change of Address/Ownership card to Suzuki
Motor of America, Inc., and forward this recall information to the current owner (if known).
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee
within ten days.
P.O. Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040
LC6DN11A0JXXXXXXX
March 29, 2021
Dear Suzuki Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain model-year
GSX250R/RZ motorcycles.
What is the defect and what will your dealership do to correct it?
Suzuki Motor Corporation is initiating a safety recall campaign of 2018 GSX250R/RZ motorcycles.
The filament in the high/low beam headlamp bulb may break prematurely, resulting in sudden loss of illumination, which can
reduce operator visibility and/or a clear view, increasing the risk of a crash.
Your Suzuki dealer will inspect your motorcycle and, if necessary, install an improved headlamp bulb and a retention spring
clip. This procedure will take approximately one hour to complete. Parts are available now, and there will be no charge to you
for any recall service-related parts or labor.
1
##
*
GSX250R/RZ
FAFFAFTFFADTDFAADDFDTTFAFATDTFATATFDADDAFTDDTTDTATDFFFTDFFDADFDDF
*************AUTO**ALL FOR AADC 900 ##
WARRANTY / SERVICE DEPT.
SUZUKI MOTOR OF AMERICA, INC
PO BOX 1100
BREA, CA 92822-9988
Customer reimbursement for prior repairs related to this safety recall:
If your motorcycle is included in this recall and you have paid for repairs to address failure of the headlamp bulb, you may
be eligible for full or partial reimbursement. Please note the following conditions for reimbursement:
● Only repairs made to address the defects that led to this recall are reimbursable. Additional expenses such as
towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be
provided for routine scheduled maintenance.
● Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for
the repair, and the labor rate that an authorized Suzuki dealer in the same area would charge for the same repair.
● An owner will not be eligible for reimbursement if the expenses for repairs are incurred more than 10 days after
the date of this notice.
● Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant.
This includes a proof of ownership, a repair order, and proof of payment for the repair.
To apply for reimbursement: 1) Go to www.suzukicycles.com.
2) Select Safety Recalls at the lower right side of the home page.
3) When the page refreshes, select Recall Notification Letters.
4) Select GSX250R/RZ Headlamp Bulb Reimbursement.
Who to contact if you experience problems:
Your Suzuki dealer can provide you the fastest response to your questions or concerns about this safety recall campaign.
If you have any difficulty with this recall campaign, you may contact the Suzuki Motor of America, Inc., Customer Service
Department for assistance at (714) 572-1490 during the hours of 8:00 AM to 4:00 PM Pacific Time. Please have your
vehicle identification number (VIN) ready when calling.
If you need to locate your nearest Suzuki Motorcycle Dealer, please visit www.suzukicycles.com and click on the “FIND A
DEALER” tab, which is located in the upper right corner of our website.
If you believe that Suzuki Motor of America, Inc., has failed to provide the safety recall campaign service without charge or
is unable to do so within a reasonable time, you may submit a complaint to the Administrator of the National Highway Traffic
Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY: 1-888-424-9153) or go to www.safercar.gov.
We apologize for any inconvenience this recall campaign causes you. We hope you understand that your safety and
satisfaction are important priorities for us.
Sincerely,
Suzuki Motor of America, Inc.
***********************************************************************************************************
Suzuki Del Caribe, Inc.
AVISO IMPORTANTE DE CAMPAÑA DE SEGURIDAD Este aviso se aplica a su número de identificación de motocicleta Suzuki (VIN) LC6DN11A5JXXXXXXX29 de marzo de 2021 Estimado propietario de vehículo Suzuki: Este aviso le está siendo enviado en conformidad con los requerimientos de la Ley Nacional de Seguridad de Vehículos de Motor y Tránsito (National Traffic and Motor Vehicle Safety Act). Suzuki Motor Corporación ha decidido que existe un defecto relacionado con la seguridad de los vehículos motorizados en determinadas motocicletas GSX250R del año del modelo 2018. ¿Cuál es el defecto y qué hará su concesionario para corregirlo? Suzuki Motor Corporación está iniciando una campaña de seguridad de motocicletas GSX250R 2018. El filamento de la bombilla del faro de luz de cruce / carretera puede romperse prematuramente, lo que da como resultado una pérdida repentina de iluminación, lo que puede reducir la visibilidad del operador y / o una visión clara, lo que aumenta el riesgo de accidente. Su concesionario Suzuki inspeccionará su motocicleta y, si es necesario, instalará una bombilla de faro mejorada y un clip de resorte de retención. Este procedimiento tardará aproximadamente una hora en completarse. Las piezas están disponibles ahora y no se le cobrará ninguna pieza o mano de obra relacionada con el servicio del retiro del mercado.
Que deberías hacer:
Asegúrese de estar preparado para el servicio de retirada siguiendo los siguientes pasos:
●Póngase en contacto con su distribuidor lo antes posible para concertar una cita para el servicio de retirada. Esté preparado paraproporcionarles el VIN de su motocicleta (proporcionado en la parte superior de este aviso).
●Lleve este aviso a su distribuidor para ayudarlo a procesar su reclamación.
Qué hacer si recibe este aviso por error:
Este aviso le fue enviado por correo de acuerdo con la información más reciente que está disponible para nosotros. Si ya no posee la motocicleta Suzuki descrita en este aviso, complete y devuelva la tarjeta de cambio de dirección / propiedad adjunta a Suzuki del Caribe, Inc., y envíe esta información de campaña de seguridad al propietario actual (si lo conoce).
Las regulaciones federales requieren que cualquier arrendador de vehículos que reciba este aviso campaña de seguridad debe enviar una copia de este aviso al arrendatario dentro de los diez días.
P.O. Box 29718, San Juan, PR 00929 • Phone (787) 622-0600
Reembolso al cliente por reparaciones previas relacionadas con este retiro de seguridad:
Si su motocicleta está incluida en este retiro del mercado y ha pagado las reparaciones para solucionar la falla de la bombilla del faro, puede ser elegible para un reembolso total o parcial. Tenga en cuenta las siguientes condiciones para el reembolso:
●Solo las reparaciones hechas para abordar los defectos que llevaron a esta campaña de seguridad son reembolsables. No se reembolsaránlos gastos adicionales como remolque, alquiler de vehículos, alojamiento, reparaciones de daños, etc. No se reembolsará el mantenimientoprogramado de rutina.
●El reembolso puede limitarse al precio de lista sugerido para las piezas, la tarifa fija de tiempo fijada por Suzuki publicada para la reparación y la tarifa de mano de obra que un concesionario Suzuki autorizado en la misma área cobraría por la misma reparación.
●Un propietario no será elegible para reembolso si los gastos de reparación se incurren más de 10 días después de la fecha de este aviso.
●Las reclamaciones de reembolso también pueden excluirse cuando el reclamante no presenta la documentación adecuada. Esto incluyeun comprobante de propiedad, una orden de reparación y un comprobante de pago por la reparación.
Solicitar reembolso:
Para solicitar el reembolso, comuníquese con el Departamento de Servicio al Cliente de Suzuki del Caribe al (787) 622-0600.
¿A quién contactar si tienes problemas?
Si su proveedor de servicios de Suzuki no realiza la corrección sin cargo y dentro de un período de tiempo razonable, le recomendamos que se comunique con el Departamento de Garantía de Suzuki Del Caribe, lnc. al (787) 622-0600. Si, después de contactarnos, todavía no está satisfecho, hemos hecho todo lo posible para remediar esta condición sin cargo y dentro de un tiempo razonable, puede escribir al Administrador, Administración Nacional de Seguridad del Tráfico en Carreteras, 1200 New Jersey Ave., SE, Washington, DC 20590, o llame a la línea directa gratuita de seguridad para automóviles al (888) 327-4236 (TTY: 1-800-424-9153); o vaya a https://www.safercar.gov.
Nos disculpamos por cualquier inconveniente que esta campaña de retiro le cause. Esperamos que comprenda que su seguridad y satisfacción son prioridades importantes para nosotros.
Sinceramente,
Suzuki Del Caribe, Inc.
Operar su motocicleta sin que se realice el servicio de retiro del mercado aumenta el riesgo de un choque. Para minimizar el riesgo de accidente:
●No conduzca ni permita que nadie más conduzca su motocicleta hasta que se haya completado este servicio de retiro del mercado.
●Si debe conducir su motocicleta antes de que se haya completado este servicio de recuperación de seguridad, verifique que la luzde freno y otros elementos funcionen correctamente como se describe en la lista de verificación “INSPECCIÓN ANTES DECONDUCIR” en la sección 4 del manual del propietario antes de cada viaje.
Advertencia
**********************************************************************************************************
1 / 12
SAFETY RECALL CAMPAIGN 2A95
GSX250RL8 Headlamp Bulb
Affected Models: Certain 2018 GSX250R Models
Affected Departments: Management, Service, Warranty, Sales, Parts, Accessories
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in 2018 modelyear
GSX250R motorcycles.
GS/GSX/GSX-R No. 253 March 22, 2021
Service
Motorcycle/ATV Division
What is the defect?
The filament in the high/low beam headlamp bulb may break prematurely, resulting in sudden loss of illumination,
which can reduce operator visibility and/or a clear view, increasing the risk of a crash.
What your dealership will do:
1) Verify the unit is affected as instructed below.
2) Replace the headlamp bulb and install a retention spring clip with the countermeasure parts.
3) Submit a warranty claim.
Affected Model Model Year VIN Range
GSX250RL8 2018 LC6DN11A_J1100008 ~ LC6DN11A_J1102919
STOP DELIVERY OF AFFECTED VEHICLES IMMEDIATELY
DO NOT SELL OR DELIVER an affected motorcycle to a customer until you have completed or verified
completion of the repair procedures outlined in this bulletin.
It is a violation of Federal law to sell or deliver any new motorcycle or item of motor vehicle equipment subject
to a safety recall campaign under a sale or lease until the defect or non-compliance has been corrected.
In addition, selling an unrepaired affected motorcycle is a direct violation of your Suzuki dealer agreement
and may lead to additional sanctions.
2 / 12
Verify if the motorcycle is affected by the safety recall:
Confirm the recall status by checking the vehicle identification number (VIN) against the Vehicle Master in Suzuki
Connect to see if the motorcycle is eligible for the campaign inspection and replacement procedure. If you have a
question regarding motorcycle eligibility, contact your Suzuki Technical Service Manager (TSM) or call Tech-Line
at (714) 996-7480.
What Suzuki Motor of America, Inc., will do:
During the week of March 29, 2021, Suzuki Motor of America, Inc. (SMAI) will mail notifications to owners of affected
motorcycles for whom we have information. The notice instructs the customer to contact a Suzuki dealer
to schedule an appointment for the repair.
If you have sold an affected motorcycle to a customer prior to receiving this bulletin, please contact the customer
immediately to arrange for the vehicle to be returned to your dealership for this safety recall campaign.
Ordering parts for the Safety Recall Campaign:
● You will be responsible for ordering parts for this recall campaign using the normal parts ordering procedure
for each motorcycle.
● If you have any questions regarding your parts order, please contact National Parts Coordination
at (714) 854-2165.
Parts Ordering Information:
Model: GSX250RL8
Part Description: Bulb Set, Headlamp
(1) Bulb
(1) Clip, Headlamp
(1) Leaflet
Part Number: 35200-20810-RX0
Quantity Required: 1
NOTE:
The countermeasure part features
vibration resistance.
It is marked with an ED (1), and the
stem (2) is extended and is inserted
into the glass.
Early Part Countermeasure Part
3 / 12
Clip
Direction
of
installation Tab
Hinge
Supports
Install the clip onto the hinge of the bulb holder spring to prevent the spring from becoming misaligned.
Follow the inspection and repair procedures as outlined in this Technical Service Bulletin (TSB).
4 / 12
Warranty claim processing:
Submit a warranty claim for each recall repair immediately upon completion. This campaign requires you to file
a warranty claim using ONE of the methods described below.
Suzuki Connect Short Campaign Claim: The short campaign claim will reimburse you for the replacement of
the headlamp bulb and 1.0 hour labor.
CAMPAIGN 2A95 GSX250R HEADLAMP BULB
SUZUKI CONNECT SHORT FORM INSTRUCTIONS
CLAIM INFORMATION:
CLAIM NUMBER: XXXXX,X (Dealer enters number)
ENTRY TYPE: VIN, Model/Frame or Control/Sequence # (Dealer chooses)
REPAIR DATE: Enter date of repair
MILEAGE: Enter mileage at repair date
CAMPAIGN NUMBER: 2A95
LABOR OPERATION: SA9999
Suzuki Connect Long Campaign Claim: The Long Campaign Claim will reimburse you for the replacement of
the headlamp bulb, 1.0 hour labor, and additional parts and labor as authorized by your TSM.
CAMPAIGN 2A95 GSX250R HEADLAMP BULB
SUZUKI CONNECT LONG FORM INSTRUCTIONS
CLAIM INFORMATION:
CLAIM NUMBER: XXXXX,X (Dealer enters number)
ENTRY TYPE: VIN, Model/Frame or Control/Sequence # (Dealer chooses)
REPAIR DATE: Enter date of repair
MILEAGE: Enter mileage at repair date
CAMPAIGN NUMBER: 2A95
LABOR TIME: As authorized by your TSM
PARTS INFORMATION:
ADDITIONAL PARTS: Additional parts as authorized by your TSM
AUTHORIZATION: Only needed if additional parts or labor claimed
FAILURE DESCRIPTION:
DESCRIPTION OF DEFECT: Headlamp bulb replacement
DESCRIPTION OF REPAIR: Performed service campaign repair per service bulletin
Precautions:
● To avoid getting burned, do not touch the engine and exhaust system until they have cooled.
● Before the repair work, wash dirt from the vehicle to prevent contamination.
● When removing parts to be reused, arrange them in an orderly manner so they can be reinstalled in the
proper order and orientation.
● Refer to the Service Manual for any details or procedures not mentioned in these instructions.
5 / 12
Repair Procedure:
Removal:
1) Remove the front seat (refer to Section 9D Seat
Removal and Installation).
2) Remove the negative battery lead wire (1).
3) Remove the right and left rear view mirrors
(refer to Section 9D Rear View Mirror Removal
and Installation).
NOTICE
The caps on the mirror fixing bolts can be
damaged if not handled with care.
Use extra care not to damage the caps when
removing the mirror fixing bolts.
4) Remove the under center cowling (refer to
Section 9D Under Center Cowling Removal and
Installation).
5) Remove the right and left side cowling assemblies
(refer to Section 9D Side Cowling / Inner Cowling
/ Under Cowling Removal and Installation).
6) Remove the right and left under cowlings (refer
to Section 9D Side Cowling / Inner Cowling /
Under Cowling Removal and Installation).
7) Remove the right and left frame side cover assemblies
(refer to Section 9D Frame Side Front
Cover / Frame Side Lower Cover / Frame Side
Cover Removal and Installation).
8) Remove the body cowling assembly (refer to
Section 9D Windscreen / Body Cowling / Meter
Front Panel Removal and Installation).
NOTE:
The windscreen does not need to be removed.
6 / 12
NOTICE
The headlamp lens can be damaged if not handled
with care during removal and installation.
Use extra care not to damage the headlamp
lens during removal and installation.
9) Remove the headlamp coupler (1) and bulb
socket rubber cap (2).
10) Check to see if a plate (1) is installed at the hinge part of the headlamp bulb holder spring. If a D-shaped
plate secures the retaining spring, it is not necessary to replace the bulb and install the clip.
No plate
Replace the headlamp bulb and add the clip.
Go to step 11
NOTE:
There is a washer under the screw.
With a plate
If you see a D-shaped plate (1) used to secure
the retaining spring, then it is not necessary to
replace the bulb and install the clip.
Go to step 15.
7 / 12
12) Install the clip as follows:
A) Align the center of the bulb holder spring (1) with the center of the screw (2).
B) As illustrated in below, pinch the clip (1) and insert the tab (2) onto the clip into the hole in
the spring mount (3).
NOTE:
If the clip is accidentally dropped into the headlamp, reverse the headlamp and remove the clip.
1
2
1
3 2
1
11) Unhook the bulb holder spring (1) from bracket of the headlamp body.
8 / 12
C) Fully insert the clip (1) in the direction indicated by the arrow below.
D) Confirm the clip is installed correctly as shown below.
Correct installation
Incorrect installation
If the clip does not fit correctly, contact your Suzuki TSM.
Refer to the GSX250R Service Manual if it is necessary to replace the headlamp.
1
Clip is properly seated
OK OK
Spring is set in the center
NG
Spring is out of place (upwards).
NG
Spring is out of place
(downwards).
NG
Clip is not secure.
9 / 12
13) Replace with a countermeasure headlamp bulb (1).
NOTICE
Touching the glass portion of the countermeasure
headlamp bulb with your fingers may deposit oils
on the glass.
If you touch the bulb with your fingers, before
installing the bulb, clean the glass of the bulb
with a cloth moistened with alcohol or mild
soapy water.
14) Hook the bulb holder spring(1) to bracket of the
headlamp body.
15) Install the bulb socket rubber cap (1) and
headlamp coupler (2).
1
10 / 12
16) Install the body cowling assembly (refer to
Section 9D Windscreen / Body Cowling / Meter
Front Panel Removal and Installation).
17) Install the right and left frame side cover
assemblies (refer to Section 9D Frame Side
Front Cover / Frame Side Lower Cover / Frame
Side Cover Removal and Installation).
18) Install the right and left under cowlings (refer
to Section 9D Side Cowling / Inner Cowling /
Under Cowling Removal and Installation).
19) Install the right and left side cowling assemblies
(refer to Section 9D Side Cowling / Inner Cowling
/ Under Cowling Removal and Installation).
20) Install the under center cowling (refer to Section 9D
Under Center Cowling Removal and Installation).
21) Install the right and left rear view mirrors (refer
to Section 9D Rear View Mirror Removal and
Installation).
Tightening torque
Rear view mirror mounting bolt (a):
10 Nm (7.3 lbf-ft)
22) Connect the negative (–) battery lead wire (1)
23) Install the front seat (refer to section 9D Seat
Removal and Installation.)
24) Final inspection:
● Confirm each part is set and tightened
securely.
● Confirm the lights operate properly.
● Adjust the headlamp beam position (refer to
Section 9B Headlamp Beam Adjustment).
● Set the time on the clock (Refer to Owner’s
manual).
● Set the engine rpm indicator light (refer to
the Owner’s Manual).
● When delivering the unit to the customer,
provide them with the advisory pamphlet
containing the recommendation to use a
vibration-resistant bulb when replacing the
headlamp bulb in the future.
11 / 12
SUZUKI MOTOR OF AMERICA, INC.
®
3251 E. Imperial Highway, P.O. Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040
IMPORTANT SAFETY RECALL
This Notice Applies to Your Suzuki Vehicle Identification Number (VIN)
March 29, 2021
Dear Suzuki Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Suzuki Motor Corporation has decided that a defect which relates to motor vehicle safety exists in certain model-year
GSX250R motorcycles.
What is the defect and what will your dealership do to correct it?
Suzuki Motor Corporation is initiating a safety recall campaign of 2018 GSX250R motorcycles.
The filament in the high/low beam headlamp bulb may break prematurely, resulting in sudden loss of illumination, which can
reduce operator visibility and/or a clear view, increasing the risk of a crash.
Your Suzuki dealer will inspect your motorcycle and, if necessary, install an improved headlamp bulb and a retention spring
clip. This procedure will take approximately one hour to complete. Parts are available now, and there will be no charge to you
for any recall service-related parts or labor.
WARNING
Operating your motorcycle without having the recall service performed increases the risk of a crash.
To minimize the risk of a crash:
● Please do not ride nor allow anyone else to ride your motorcycle until this recall service has been completed.
● If you must ride your motorcycle before this safety recall service has been completed, check the stop
lamp and other items for proper operation as outlined in the “INSPECTION BEFORE RIDING” checklist in
section 4 of your owner’s manual before each ride.
What you should do:
Make sure you are prepared for the recall service by taking the following steps:
● Contact your dealer as soon as possible to make an appointment for the recall service. Be prepared to provide
them with the VIN of your motorcycle (provided at the top of this notice).
● Please take this notice to your dealer to help your dealer process your claim.
What to do if you receive this notice in error:
This notice was mailed to you according to the latest information that is available to us. If you no longer own the Suzuki
motorcycle described in this notice, please complete and return the attached Change of Address/Ownership card to Suzuki
Motor of America, Inc., and forward this recall information to the current owner (if known).
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee
within ten days.
12 / 12
Customer reimbursement for prior repairs related to this safety recall:
If your motorcycle is included in this recall and you have paid for repairs to address failure of the headlamp bulb, you may
be eligible for full or partial reimbursement. Please note the following conditions for reimbursement:
● Only repairs made to address the defects that led to this recall are reimbursable. Additional expenses such as
towing, car rental, accommodations, damage repairs, etc., will not be reimbursed. Reimbursement will not be
provided for routine scheduled maintenance.
● Reimbursement may be limited to the suggested list price for parts, the Suzuki published flat-rate time allowance for
the repair, and the labor rate that an authorized Suzuki dealer in the same area would charge for the same repair.
● An owner will not be eligible for reimbursement if the expenses for repairs are incurred more than 10 days after
the date of this notice.
● Reimbursement claims may also be excluded when adequate documentation is not submitted by the claimant.
This includes a proof of ownership, a repair order, and proof of payment for the repair.
To apply for reimbursement: 1) Go to www.suzukicycles.com.
2) Select Safety Recalls at the lower right side of the home page.
3) When the page refreshes, select Recall Notification Letters.
4) Select GSX250R Headlamp Bulb Reimbursement.
Who to contact if you experience problems:
Your Suzuki dealer can provide you the fastest response to your questions or concerns about this safety recall campaign.
If you have any difficulty with this recall campaign, you may contact the Suzuki Motor of America, Inc., Customer Service
Department for assistance at (714) 572-1490 during the hours of 8:00 AM to 4:00 PM Pacific Time. Please have your
vehicle identification number (VIN) ready when calling.
If you need to locate your nearest Suzuki Motorcycle Dealer, please visit www.suzukicycles.com and click on the “FIND A
DEALER” tab, which is located in the upper right corner of our website.
If you believe that Suzuki Motor of America, Inc., has failed to provide the safety recall campaign service without charge or
is unable to do so within a reasonable time, you may submit a complaint to the Administrator of the National Highway Traffic
Safety Administration, 1200 New Jersey Ave., S.E., Washington D.C., 20590 or call the toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY: 1-888-424-9153) or go to www.safercar.gov.
We apologize for any inconvenience this recall campaign causes you. We hope you understand that your safety and
satisfaction are important priorities for us.
Sincerely,
Suzuki Motor of America, Inc.
***********************************************************************************************************
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CAMPAÑA
Departamento de Garantía / División de Autos
Boletín: 252 “FF” CAMPAÑA DE SEGURIDAD 2A95 GSX250RL8 Bombilla para faros delanteros
Fecha: 22 de marzo de 2021
Modelos Afectados: Ciertos modelos GSX250R 2018
Departamentos afectados: Administración, servicio, garantía, ventas, piezas y accesorios
Este aviso le está siendo enviado en conformidad con los requerimientos de la Ley Nacional de Seguridad de Vehículos de Motor y Tránsito (National Traffic and Motor Vehicle Safety Act).
Suzuki Motor Corporation ha decidido que existe un defecto relacionado con la seguridad de los vehículos de motor en las motocicletas GSX250R del año modelo 2018.
¿Cual es el defecto?
El filamento de la bombilla del faro de luz de carretera puede romperse prematuramente, lo que da como resultado una pérdida repentina de iluminación, lo que puede reducir la visibilidad del operador y / o una visión clara, lo que aumenta el riesgo de accidente.
Qué hará su concesionario:
1) Verifique que la unidad se vea afectada como se indica a continuación.
2) Reemplace la bombilla del faro e instale un clip de resorte de retención con las piezas de contramedida.
3) Presentar una reclamación de garantía.
Modelos Afectados
Año Modelo
Rango de VIN
GSX250RL8
2018
LC6DN11A_J1100008 ~ LC6DN11A_J1102919
Boletín de Servicio
NO VENDA NI ENTREGA una motocicleta afectada a un cliente hasta que haya completado o verificado la finalización de los procedimientos de reparación descritos en este boletín.
Es una violación de la ley federal vender o entregar cualquier motocicleta nueva o artículo de equipo de vehículo motorizado sujeto a una campaña de retiro de seguridad bajo una venta o arrendamiento hasta que se corrija el defecto o incumplimiento.
Además, vender una motocicleta afectada sin reparar es una violación directa de su contrato de concesionario Suzuki y puede dar lugar a sanciones adicionales.
DETENGA INMEDIATAMENTE LA ENTREGA DE VEHÍCULOS AFECTADOS
2 / 12
CAMPAÑA
Verifique si la motocicleta se ve afectada por el retiro de seguridad:
Confirme el estatus de la campaña verificando el número de identificación del vehículo (VIN) con el sistema de garantía en kerridge para ver si la motocicleta es elegible para el procedimiento de inspección y reemplazo de la campaña. Si tiene alguna pregunta sobre la elegibilidad de una motocicleta, comuníquese con su Gerente de Servicio Técnico (TSM) de Suzuki o llame a SDC al (787) 622-0600.
Qué hará Suzuki del Caribe, Inc.:
Durante la semana del 29 de marzo de 2021, Suzuki del Caribe, Inc. (SDC) enviará notificaciones por correo a los propietarios de motocicletas afectadas de las que tengamos información. El aviso indica al cliente que se comunique con un concesionario Suzuki para programar una cita para la reparación.
Si vendió una motocicleta afectada a un cliente antes de recibir este boletín, comuníquese con el cliente de inmediato para coordinar la devolución del vehículo a su concesionario para esta campaña de recuperación de seguridad.
Pedido de piezas para la campaña de seguridad:
● Usted será responsable de pedir piezas para esta campaña de seguridad utilizando el procedimiento normal de pedido de piezas para cada motocicleta.
● Si tiene alguna pregunta con respecto a su pedido de piezas, comuníquese con Coordinación de Piezas al (787) 999-2449.
Informacion para pedidos de piezas: Modelo: GSX250RL8
Description de la pieza: Bulb Set, Headlamp
(1) Bulb
(1) Clip, Headlamp
(1) Leaflet
Numero de pieza: 35200-20810-RX0
Cantidad Requerida: 1
NOTA:
La pieza de contramedida presenta resistencia a las vibraciones.
Está marcado con un ED (1), y el vástago (2) se extiende y se inserta en el vidrio.
Countermeasure
Early
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CAMPAÑA
Clip
Dirección de instalación
Soportes de bisagra
Grifo
Instale el clip en la bisagra del resorte del portalámparas para evitar que el resorte se desalinee.
Siga los procedimientos de inspección y reparación que se describen en este Boletín de servicio técnico (BST).
4 / 12
CAMPAÑA
Información de Garantía:
A continuación, información para los reclamos de garantía de esta campaña de seguridad “FF” acorde del número de pieza utilizado en la unidad:
Code: FF HEADLAMPBULB/2A95
CC: 97
DC: FF
Basic Code: SA9999 1.0
Causal Part: 35200-20810-RX0
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CAMPAÑA
Procedimiento de reparación:
Remoción:
1) Retire el asiento delantero (consulte la Sección 9D, Desmontaje e instalación del asiento).
2) Retire el cable negativo de la batería. (1).
3) Retire los espejos retrovisores derecho e izquierdo (consulte la Sección 9D, Desmontaje e instalación del espejo retrovisor).
4) Retire la capota inferior central (consulte la Sección 9D, Desmontaje e instalación de la capota inferior central).
5) Retire los conjuntos de cubierta lateral derecho e izquierdo (consulte la Sección 9D Cubierta lateral / cubierta interior).
6) Retire las cubiertas inferiores derecho e izquierdo (consulte la Sección 9D Revestimiento lateral / Revestimiento interior / Desmontaje e instalación de la cubierta inferior).
7) Retire los conjuntos de la cubierta lateral del marco derecho e izquierdo (consulte la Sección 9D, Cubierta frontal lateral del marco / Cubierta inferior lateral del marco / Desmontaje e instalación de la cubierta lateral del marco).
8) Retire el conjunto de la cubierta de la carrocería (consulte la Sección 9D, Desmontaje e instalación del panel frontal del parabrisas / cubierta de la carrocería / medidor).
NOTA:
No es necesario quitar el parabrisas.
Las tapas de los pernos de fijación del espejo se pueden dañar si no se maneja con cuidado.
Tenga especial cuidado de no dañar las tapas al retirar los pernos de fijación del espejo.
AVISO
6 / 12
CAMPAÑA
9) Retire el acoplador del faro (1) y la tapa de goma del portalámparas (2).
10) Compruebe si hay una placa (1) instalada en la parte de la bisagra del resorte del portalámparas del faro. Si una placa en forma de D asegura el resorte de retención, no es necesario reemplazar la bombilla e instalar el clip.
No placa
Reemplace la bombilla del faro y agregue el clip. Ir al paso 11
NOTA:
Hay una arandela debajo del tornillo.
Con una placa
Si ve una placa en forma de D (1) utilizada para asegurar el resorte de retención, entonces no es necesario reemplazar la bombilla e instalar el clip.
Ir al paso 15.
La lente del faro puede dañarse si no se manipula con cuidado durante la extracción e instalación.
Tenga especial cuidado de no dañar el faro
lente durante la extracción e instalación.
NOTICE
7 / 12
CAMPAÑA
11) Desenganche el resorte del portalámparas (1) del soporte del cuerpo del faro.
12) Instale el clip de la siguiente manera:
A) Alinee el centro del resorte del portalámparas (1) con el centro del tornillo (2).
B) Como se ilustra a continuación, apriete el clip (1) e inserte la pestaña (2) en el clip en el orificio del soporte de resorte (3).
NOTA:
Si el clip se cae accidentalmente en el faro, invierta el faro y retire el clip.
1
1
2
8 / 12
CAMPAÑA
C) Inserte completamente el clip (1) en la dirección indicada por la flecha a continuación.
D) Confirme que el clip esté instalado correctamente como se muestra a continuación.
Correcta instalación
OK OK
El resorte está en el centro
El clip está asentado correctamente
Incorrect installation
Si el clip no encaja correctamente, comuníquese con su soporte técnico Suzuki.
Consulte el Manual de servicio GSX250R si es necesario reemplazar el faro.
1
El resorte está fuera de lugar
NG
El resorte está fuera de lugar
NG
El clip no es seguro.
NG
9 / 12
CAMPAÑA
13) Reemplace con una bombilla de faro de contramedida (1).
14) Enganche el resorte del portalámparas (1) al soporte del cuerpo del faro.
15) Instale la tapa de goma del casquillo de la bombilla (1) y el acoplador del faro (2).
Touching the glass portion of the countermeasure headlamp bulb with your fingers may deposit oils on the glass.
If you touch the bulb with your fingers, before installing the bulb, clean the glass of the bulb with a cloth moistened with alcohol or mild soapy water.
NOTICE
10 / 12
CAMPAÑA
16)
Instale el conjunto de la cubierta de la carrocería (consulte la Sección 9D, Desmontaje e instalación del panel frontal del parabrisas / cubierta de la carrocería / medidor).
17) Instale los conjuntos de la cubierta lateral del marco derecho e izquierdo (consulte la Sección 9D, Desmontaje e instalación de la cubierta frontal del lado del marco / Cubierta inferior del lado del marco / Cubierta lateral del marco).
18) Instale la cubierta inferiores derecho e izquierdo (consulte la Sección 9D Revestimiento lateral / Revestimiento interior / Desmontaje e instalación de la cubierta inferior).
19) Instale los conjuntos de la cubierta lateral derecho e izquierdo (consulte la Sección 9D Cubierta lateral / cubierta interior / Desmontaje e instalación debajo de la capota).
20) Instale la capota inferior central (consulte la Sección 9D, Desmontaje e instalación de la capota inferior central).
21) Instale los espejos retrovisores derecho e izquierdo (consulte la Sección 9D Extracción e instalación del espejo retrovisor).
Par de apriete
Perno de montaje del espejo retrovisor (a): 10 Nm (7.3 lbf-ft)
22) Conecte el cable negativo (-) de la batería (1)
23) Instale el asiento delantero (consulte la sección 9D Extracción e instalación del asiento).
24) Inspección final:
● Confirme que cada pieza esté colocada y ajustada de forma segura.
● Confirma que las luces funcionan correctamente.
● Ajuste la posición del haz del faro (consulte la Sección 9B Ajuste del haz del faro).
● Configure la hora en el reloj (consulte el manual del propietario).
● Configure la luz indicadora de rpm del motor (consulte el Manual del propietario).
● Cuando entregue la unidad al cliente, entréguele el folleto de advertencia que contiene la recomendación de usar una bombilla resistente a las vibraciones cuando reemplace la bombilla del faro en el futuro.
CAMPAÑA
AVISO IMPORTANTE DE CAMPAÑA DE SEGURIDAD
Este aviso se aplica a su número de identificación de motocicleta Suzuki
(VIN)
XXXXXXXXXXXXXXXXX
29 de marzo de 2021
Estimado propietario de vehículo Suzuki:
Este aviso le está siendo enviado en conformidad con los requerimientos de la Ley Nacional de Seguridad de Vehículos de Motor y Tránsito (National Traffic and Motor Vehicle Safety Act).
Suzuki Motor Corporación ha decidido que existe un defecto relacionado con la seguridad de los vehículos motorizados en determinadas motocicletas GSX250R del año del modelo 2018.
¿Cuál es el defecto y qué hará su concesionario para corregirlo?
Suzuki Motor Corporación está iniciando una campaña de seguridad de motocicletas GSX250R 2018.
El filamento de la bombilla del faro de luz de cruce / carretera puede romperse prematuramente, lo que da como resultado una pérdida repentina de iluminación, lo que puede reducir la visibilidad del operador y / o una visión clara, lo que aumenta el riesgo de accidente.
Su concesionario Suzuki inspeccionará su motocicleta y, si es necesario, instalará una bombilla de faro mejorada y un clip de resorte de retención. Este procedimiento tardará aproximadamente una hora en completarse. Las piezas están disponibles ahora y no se le cobrará ninguna pieza o mano de obra relacionada con el servicio del retiro del mercado.
Que deberías hacer:
Asegúrese de estar preparado para el servicio de retirada siguiendo los siguientes pasos:
● Póngase en contacto con su distribuidor lo antes posible para concertar una cita para el servicio de retirada. Esté preparado para proporcionarles el VIN de su motocicleta (proporcionado en la parte superior de este aviso).
● Lleve este aviso a su distribuidor para ayudarlo a procesar su reclamación.
Qué hacer si recibe este aviso por error:
Este aviso le fue enviado por correo de acuerdo con la información más reciente que está disponible para nosotros. Si ya no posee la motocicleta Suzuki descrita en este aviso, complete y devuelva la tarjeta de cambio de dirección / propiedad adjunta a Suzuki del Caribe, Inc., y envíe esta información de campaña de seguridad al propietario actual (si lo conoce).
Las regulaciones federales requieren que cualquier arrendador de vehículos que reciba este aviso campaña de seguridad debe enviar una copia de este aviso al arrendatario dentro de los diez días.
P.O. Box 29718, San Juan, PR 00929 • Phone (787) 622-0600
11 / 12
Operar su motocicleta sin que se realice el servicio de retiro del mercado aumenta el riesgo de un choque. Para minimizar el riesgo de accidente:
●No conduzca ni permita que nadie más conduzca su motocicleta hasta que se haya completado este servicio de retiro del mercado.
●Si debe conducir su motocicleta antes de que se haya completado este servicio de recuperación de seguridad, verifique que la luz de freno y otros elementos funcionen correctamente como se describe en la lista de verificación “INSPECCIÓN ANTES DE CONDUCIR” en la sección 4 del manual del propietario antes de cada viaje.
Advertencia
CAMPAÑA
Reembolso al cliente por reparaciones previas relacionadas con este retiro de seguridad:
Si su motocicleta está incluida en este retiro del mercado y ha pagado las reparaciones para solucionar la falla de la bombilla del faro, puede ser elegible para un reembolso total o parcial. Tenga en cuenta las siguientes condiciones para el reembolso:
● Solo las reparaciones hechas para abordar los defectos que llevaron a esta campaña de seguridad son reembolsables. No se reembolsarán los gastos adicionales como remolque, alquiler de vehículos, alojamiento, reparaciones de daños, etc. No se reembolsará el mantenimiento programado de rutina.
● El reembolso puede limitarse al precio de lista sugerido para las piezas, la tarifa fija de tiempo fijada por Suzuki publicada para la reparación y la tarifa de mano de obra que un concesionario Suzuki autorizado en la misma área cobraría por la misma reparación.
● Un propietario no será elegible para reembolso si los gastos de reparación se incurren más de 10 días después de la fecha de este aviso.
● Las reclamaciones de reembolso también pueden excluirse cuando el reclamante no presenta la documentación adecuada. Esto incluye un comprobante de propiedad, una orden de reparación y un comprobante de pago por la reparación.
Solicitar reembolso:
Para solicitar el reembolso, comuníquese con el Departamento de Servicio al Cliente de Suzuki del Caribe al (787) 622-0600.
¿A quién contactar si tienes problemas?
Si su proveedor de servicios de Suzuki no realiza la corrección sin cargo y dentro de un período de tiempo razonable, le recomendamos que se comunique con el Departamento de Garantía de Suzuki Del Caribe, lnc. al (787) 622-0600. Si, después de contactarnos, todavía no está satisfecho, hemos hecho todo lo posible para remediar esta condición sin cargo y dentro de un tiempo razonable, puede escribir al Administrador, Administración Nacional de Seguridad del Tráfico en Carreteras, 1200 New Jersey Ave., SE, Washington, DC 20590, o llame a la línea directa gratuita de seguridad para automóviles al (888) 327-4236 (TTY: 1-800-424-9153); o vaya a https://www.safercar.gov.
Nos disculpamos por cualquier inconveniente que esta campaña de retiro le cause. Esperamos que comprenda que su seguridad y satisfacción son prioridades importantes para nosotros.
Sinceramente,
Suzuki Del Caribe, Inc.
12 / 12
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| SUZUKI | GSX250R | 2018 |
29 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-20V612-0849.pdf 287.752KB
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Recall Quarterly Report #2, 2021-2
RCLQRT-20V612-4099.PDF 211.244KB
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IMPORTANT SAFETY RECALL REMINDER GSX250R/RZ HEADLAMP BULB 2A95 recall reminder 7-23-2021
RMISC-20V612-8696.pdf 426.658KB
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Chronology
RMISC-20V612-8603.pdf 89.783KB
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Recall Quarterly Report #1, 2021-1
RCLQRT-20V612-0669.PDF 211.139KB
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Manufacturer Notices(to Dealers,etc) – GS/GSX/GSX-R No. 253 March 22, 2021 SAFETY RECALL CAMPAIGN 2A95 GSX250RL8 Headlamp Bulb
RCMN-20V612-5758.pdf 962.638KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V612-9907.pdf 169.995KB
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Chronology of Principle Events
RMISC-20V612-0494.pdf 81.083KB
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Chronology of Principle Events
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Recall Acknowledgement
RCAK-20V612-1516.pdf 244.409KB
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Manufacturer Notices(to Dealers,etc) – Revised
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V612-8796.pdf 524.414KB
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Manufacturer Notices(to Dealers,etc) – Boletín de Servicio
RCMN-20V612-3913.pdf 1404.194KB
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Defect Notice 573 Report
RCLRPT-20V612-9555.PDF 212.697KB
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Manufacturer Notices(to Dealers,etc) – Service Motorcycle/ATV Division GS/GSX/GSX-R No. 252 October 1, 2020
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Recall 573 Report-Amendment 1
RCLRPT-20V612-2076.PDF 212.684KB
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Manufacturer Notices(to Dealers,etc) – MOTORCYCLE / ATV Division GS/GSX/GSX-R No. 251 September 28, 2020
RCMN-20V612-9591.pdf 330.207KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V612-4403.pdf 679.863KB
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Manufacturer Reimbursement Plan
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Manufacturer Notices(to Dealers,etc) – Final Notification
RCMN-20V612-0736.pdf 191.545KB
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Manufacturer Notices(to Dealers,etc) – March 22, 2021
RCMN-20V612-1238.pdf 1004.274KB
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Recall 573 Report-Amendment 4
RCLRPT-20V612-6224.PDF 213.606KB
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Recall 573 Report-Amendment 5
RCLRPT-20V612-4871.PDF 213.603KB
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Recall 573 Report-Amendment 2
RCLRPT-20V612-2199.PDF 213.605KB
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Recall 573 Report-Amendment 3
RCLRPT-20V612-4135.PDF 213.606KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V612-0707.pdf 644.429KB
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Manufacturer Notices(to Dealers,etc)
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Recall Quarterly Report #3, 2021-3
RCLQRT-20V612-5411.PDF 211.331KB
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2A95 recall reminder 11-23-2021
RMISC-20V612-2536.pdf 413.13KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V612&docType=RCL
1 Associated Investigation
Loss of headlights
NHTSA ID: PE20004
Dated opened: April 7, 2020
The Office of Defects Investigation (ODI) is opening this Preliminary Evaluation (PE) on 2018 Model Year Suzuki GSX 250 R series motorcycles based on allegations of complete loss of forward illumination. ODI has received multiple manufacturer field reports describing headlight failures. In one of the reports, the rider claims that both the low and hi-beams were inoperative. Failure of a motorcycle headlight can result in a reduction of visibility for the driver while riding at night and a reduction in conspicuity while riding at any time.
Additionally, ODI discovered communications between Suzuki and their dealerships concerning a design change to improve bulb housing on the subject vehicles.
A Preliminary Evaluation has been opened to determine the frequency of this failure mechanism and understand the conditions that might influence this malfunction on the subject vehicles.
The ODI reports cited above can be reviewed at: https://www-odi.nhtsa.dot.gov/owners/Search NHTSA ID using the following complaint identification numbers: No VOQ’s are reported.
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- 【ALL-in-One, Plug and Play】K30 series 9003/H4 bulbs are the 1:1 size same as your halogen bulb. Wireless design, no external driver and connector, perfectly fit into the bike housing and factory sockets. Installation in less than 3 minutes with a complete and concise instruction manual of the 9003 bulbs.
- 【Perfect & Comprehensive Beam Pattern】9003/H4 bulbs are designed with high-end 12 CSP chips on both sides, no need to manually adjust the beam pattern, no dark spots or shadow areas. These 9003 bulbs have the same shape as the original halogen and will not change your viewing habits, perfectly taking care of your vision without causing glare.
- 【More Than 60000HRS Longer Lifespan】Featuring a 15,000PRM high-speed silent fan and aviation aluminum material whole hollow-carved design, 9003/H4 adopts an advanced cooling system to extend the life of the bulb. The IP68 waterproof function allows you to drive normally in any bad weather, even in snowstorms and severe fog and haze.
- 【Compatible With 99% of Cars】9003 bulb upgraded the internal intelligent IC driver and improved performance to fit most motorcycle systems. Mostly close to the wattage of halogen bulbs to reduce the occurrence of CANBUS problems. No error warning, No more flicker and radio interference. PLEASE NOTE: Extremely few sensitive models may require additional decoders, please contact URSPRUNG. We will help you until the problem is solved.
- Package is 1 pack. DAYWALKER H4 LED bulbs are designed with the latest super bright LED chips, Voltage: DC 12V-24V, 6000K white, more than 6 times brighter of the original halogen bulbs. Light up your way clearly and farther. Make your driving safer.
- 1:1 SIZE, Easy To Install: DAYWALKER H4 LED bulbs: 1:1 design same as stock halogen bulbs, can match for most vehicles. Don't worry that the dust covers will not fit. Easier installation and higher adaptation rate.
- Focused Beam Technology: Close to the halogen design. Ultra thin size design provide a perfect light pattern. Do not blind oncoming traffic, no glare to other drivers.
- Over 50,000 Hours Lifespan: built-in high speed heat dissipationg fan. Whole aviation aluminum body and intelligent temperature control system help dissipate the heat generated from the LED chips, which ensures they work steadily and continuously, is a good chioce for H4 bulbs replacement.
- NOTE: This H4 LED bulb fits Most vehicles/Motorcycle plug and play, for some certain vehicles may need additional decoder to avoid flashing/flickering. If you are not sure, please contact us anytime.
- 【6500K Cool White&300% Brighter Than Stocks bulbs】12 pcs Top Automotive-Grade chips with 18W, 10000LM in total, 6500K cool white. Super focused beam pattern design provides wider and farther lighting range which is 3 times brighter than your original stocks bulb.
- 【New design】 The new H4/HS1/H19 bulbs designed by SANHE, the H4 bulbs series of products have been upgraded to add a single copper tube, which can better help the lamps to dissipate heat during work and effectively increase the service life of such lights.
- 【Built-in cooling fan】 This led lights equipped with strong heat dissipation performance and ultra-high speed,the speed can be adjusted in real-time according to the temperature of the lights body.
- 【Over 6,0000 Hours Lifespan & Easy to Install】 - IP67 waterproof can be used in any weather, whole aviation aluminum body provide super cooling ability, which ensures a longer lifespan up to 6,0000 hours.And this lights bulbs almost the same design as original stocks bulbs which makes it easy to install, just plug and play.
- 【99.99% Vehicle Fitment】 compatible with 99.99% vehicles ECU CANBus system without error, 100% fit for factory H4 / 9003 / HB2 / HS1 / P43t / H19; please double check your stock bulb size and here above Confirmedfit Bar Filter System to get the exact bulb soon.
- 【2024 UPGRADE BRIGHTNESS】LASFIT LCAir H7 LED bulb adopts 16pcs CSP chips, 6000K cool white, 300% brighter than halogen. The luminous flux of H7 LED light bulbs can reach 100LM/W. Thanks to the top-notch light conversion efficiency of technology, the H7 LED bulb can produce a brilliantly bright light while using less energy, providing you with better clarity and visibility to see further down the road.
- 【PERFECT BEAM PATTERN】LASFIT H7 led bulb employs a 1:1 halogen bulb design, featuring an ultra-thin copper plate that is positioned even closer to the halogen light source for optimal light output. This ensures a perfect light pattern identical to that of a halogen bulb, without any dark spots, shaded areas, or uneven illumination. It won’t blind passing vehicles, ensuring safe driving on the road.
- 【NO ADDITIONAL ADAPTER REQUIRED】This H7 led bulb does not require any additional adapters for replacing halogen bulbs, unlike others that do. Our H7 can work directly with the original bulb adapter, saving you both time and funds. The 2023 upgraded LCAir series light bulb feature a non-polarized, all-in-one mini-size design, making them truly plug-and-play with 5-minute installation.
- 【3,0000 HOURS LIFESPAN】LASFIT H7 led bulbs utilize a copper substrate, cold-pressed aluminum heat sink, and 18,000rpm hydraulic fan. This not only provides an efficient and reliable cooling system, but also produces lower noise levels due to the hydraulic fan. The high efficiency and stability of the heat dissipation system ensures that the bulbs maintain a bright and long-lasting performance, effectively addressing issues of dimming or dead bulbs.
- 【NOT CONCERNED ABOUT CANBUS ISSUES】LASFIT H7 comes equipped with a built-in intelligent IC driver that is compatible with 98% of vehicle computer systems. However, for certain sensitive vehicles, such as Mercedes-Benz, BMW, Volkswagen, etc. additional decoders or resistors may be required. If you encounter this situation, please send us a message to obtain a free decoder and get the problem resolved.
- 【50,000Hr longer Lifespan】Take aircraft grade shell with vent holes for fast heat dissipation, Copper substrate with excellent thermal conductivity to quickly dissipate the heat produce from leds. High-efficiency cooling system ensure the working time up to 50,000 hours
- 【10 Minutes Installation】Almost same size as halogen h4/9003 bulb fog lights, easily fit in most motorcycle. No need to change and damage the original motorcycle line, directly install, Plug and play
- 【400% Brighter Than Halogen】Illuminates within 0.1 seconds. High brightness up to 7000LM with 25W/bulb for AUTOONE hb2 h4 bulb. 400% brighter than OEM halogen. 6000K white can provide clearer visibility when driving. Make the animals or other obstacles on the road be seen in advance to ensure driving safety
- 【Perfect Beam Pattern】 Autoone h4 led bulbs motorcycle are designed with high-end 6 CSP chips on both sides, no need to manually adjust the beam pattern, no dark spots or shadow areas. These 9003/h4 bulb have the same shape as the original halogen and will not change your viewing habits, perfectly taking care of your vision without causing glare
- 【BUILT-IN EMC】 Upgraded h4 LED motorcycle light with built-in EMC, widely compatible with most DC12V motorbikes without causing any problems. For some complex vehicles may need additional decoder to avoid flashing/flickering
- 400% BRIGHTNESS: With double-sided 12 pieces chips 6500K cool white light, MZS H4 LED Fog Light Bulb single for motorcycle bulbs can combine total of up to 8000 Lumens, which is brighter than original halogen bulb 4 times.
- EASY INSTALLATION: The diameter of heatsink base is just 28mm, with 360° adjustable adapter, extremely small volume ensure 9003 led fit for mostly 99% vehicles, just plug and play.Also fit for ATV/UTV powersports light.
- EFFICIENT COOLING: Adopting 6068 aviation aluminum , combined mini fan, heat dissipation speed is 5 times that of other materials, making the working time of each 9003 lights reach 50,000 hours.
- THE SAME BEAM DESIGN AS HALOGEN: The MZS H4 LED fog light bulb single motorcycle bulb is designed with 2 sides chips, ensuring a perfect beam pattern without black spots or shaded areas and will not glare oncoming vehicles.
- DRIVING WITHOUT WORRY: IP65 Waterproof and insulated, with integrated cooling chip and fan for heat dissipation, ensure H4 LED fog light bulb works even in extreme situations. If you are not sure the motorcycle Fog light is right or not, or have some technical problem, please do not hesitate to contact with us.
- For Fog Lights & Powersports Vehicles: Update your vehicle's lights with LED clarity and performance
- Superior LED Bulbs: Designed for performance, longevity, style and clarity
- 50000 Hours Lifespan: SEALIGHT H4 led bulbs external driver separates the power supply and the bulb body, which helps dissipate the heat of the light beads, reduces light decay, and extends service life up to 5 years. Please note that the external driver is not a decoder
- 10 Minute Installation: SEALIGHT H4 led bulb’s heat sink is only 0.72 inches, no tools or modification needed. True plug and play. Non-polarity socket, finish installation in minutes
- 99% Vehicles Adaptability: SEALIGHT H4 led light bulbs built-in intelligent CSP chips, compatible with 99% of vehicles’ system. But for some sensitive cars, may require an additional CAN bus decoder to be installed. To solve the issue, an additional CANbus Decoder is needed to make the bulb perform well.
- BA20D dual-contact bayonet,dual-function Aluminium bulb,COB 12W,and produces up to 900Lumens at 6500K,Voltage:9~80V
- special bright LED light source for automotive. Low power dissipation and wide view angle, Standard separate Hi/Lo Dual beam, high light intensity.
- Easy plug-and-play installation - just twist to lock in place.
- Fully aluminum housing, top speed the heat dissipation, perfect design.
- Stock Bulb: BA20D H616 as vehicle Tail Lights,Motorcycle led lights,Blinker Stop Brake Lights, Reverse Lights,Turn Signals Lights and Side Marker Lights£¬electric cars
Last update on 2024-04-19 / Affiliate links / Images from Amazon Product Advertising API
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